Mercedes Benz Financial Services
3.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mercedes Benz Financial Services complaint mix by product
- Vehicle loan 1K 36.5% – 0% relief
- Credit reporting 945 30.0% – 0% relief
- Credit reporting, 539 17.1% – 0% relief
- Debt collection 339 10.8% – 0% relief
- Consumer Loan 146 4.6% – 8% relief
- Credit card 17 0.5% – 0% relief
- Credit card 15 0.5% – 0% relief
How Mercedes Benz Financial Services's 3.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 1.1K |
| Credit reporting or other personal consumer reports | 945 |
| Credit reporting, credit repair services, or other personal consumer reports | 539 |
| Debt collection | 339 |
| Consumer Loan | 146 |
| Credit card or prepaid card | 17 |
| Credit card | 15 |
| Payday loan, title loan, or personal loan | 8 |
| Payday loan, title loan, personal loan, or advance loan | 7 |
| Money transfer, virtual currency, or money service | 7 |
| Credit reporting | 6 |
| Checking or savings account | 5 |
| Bank account or service | 2 |
| Mortgage | 2 |
| Debt or credit management | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 720 |
| FL | 529 |
| TX | 300 |
| NY | 249 |
| GA | 204 |
| NJ | 123 |
| MD | 101 |
| IL | 94 |
| PA | 90 |
| NC | 73 |
| VA | 71 |
| OH | 63 |
| CT | 58 |
| NV | 51 |
| MA | 51 |
| MI | 40 |
| AZ | 33 |
| LA | 29 |
| MO | 25 |
| AL | 25 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 875 |
| Improper use of your report | 446 |
| Managing the loan or lease | 411 |
| Problems at the end of the loan or lease | 225 |
| Getting a loan or lease | 218 |
| Repossession | 174 |
| Problem with a company's investigation into an existing problem | 172 |
| Attempts to collect debt not owed | 144 |
| Problem with a credit reporting company's investigation into an existing problem | 131 |
| Took or threatened to take negative or legal action | 79 |
| Struggling to pay your loan | 58 |
| Written notification about debt | 44 |
| False statements or representation | 34 |
| Taking out the loan or lease | 23 |
| Credit monitoring or identity theft protection services | 20 |
| Problem when making payments | 18 |
| Problems when you are unable to pay | 18 |
| Communication tactics | 14 |
| Shopping for a loan or lease | 13 |
| Disclosure verification of debt | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 6 | 33.3% |
| 2013 | 14 | 78.6% |
| 2014 | 32 | 96.9% |
| 2015 | 37 | 100% |
| 2016 | 63 | 93.7% |
| 2017 | 70 | 98.6% |
| 2018 | 95 | 100% |
| 2019 | 89 | 100% |
| 2020 | 128 | 100% |
| 2021 | 260 | 100% |
| 2022 | 300 | 99.7% |
| 2023 | 388 | 100% |
| 2024 | 516 | 100% |
| 2025 | 790 | 100% |
| 2026 | 400 | 99.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Mercedes Benz Financial Services
Mercedes Benz Financial Services's 3,188 logged complaints reach a nationwide footprint - 49 states have at least one filing on record. Only 39.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-26.
Mercedes Benz Financial Services answers 99.5% of complaints inside the CFPB's tracked window and closes 98.1% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mercedes Benz Financial Services.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Mercedes Benz Financial Services have?
3,188, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Mercedes Benz Financial Services respond to complaints on time?
99.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Mercedes Benz Financial Services?
"Incorrect information on your report", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.