CFPB · Lower closed-with-relief share
Mercedes Benz Financial Services
3.2K CFPB complaints · 0.4% relief (low band) · top issue Incorrect information on your report.
Mercedes Benz Financial Services closes 0.4% with relief (lower third) on 3.2K filings. Timely 99.5% · top product Vehicle loan or lease. Allegations, not findings.
- Lower closed-with-relief share
- +6566.7% filings 2012 to 2026
CFPB relief outcome brief
CCDB company mercedes-benz-financial-services
0.4% relief · 99.5% timely · 3.2K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Lendbuzz Inc. (0.4% relief)
Mercedes Benz Financial Services closes 0.4% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mercedes Benz Financial Services scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (2/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
2 / 100 percentile-benchmarked
0.4% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
97 / 100 percentile-benchmarked
98.1% of complaints closed with an explanation to the consumer
How 3.2K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mercedes Benz Financial Services complaint mix by product
- Vehicle loan 1K 36.5% – 0% relief
- Credit reporting 945 30.0% – 0% relief
- Credit reporting, 539 17.1% – 0% relief
- Debt collection 339 10.8% – 0% relief
- Consumer Loan 146 4.6% – 8% relief
- Credit card 17 0.5% – 0% relief
- Credit card 15 0.5% – 0% relief
How Mercedes Benz Financial Services's 3.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 1.1K |
| Credit reporting or other personal consumer reports | 945 |
| Credit reporting, credit repair services, or other personal consumer reports | 539 |
| Debt collection | 339 |
| Consumer Loan | 146 |
| Credit card or prepaid card | 17 |
| Credit card | 15 |
| Payday loan, title loan, or personal loan | 8 |
| Payday loan, title loan, personal loan, or advance loan | 7 |
| Money transfer, virtual currency, or money service | 7 |
| Credit reporting | 6 |
| Checking or savings account | 5 |
| Bank account or service | 2 |
| Mortgage | 2 |
| Debt or credit management | 1 |
Nationwide filing states for Mercedes Benz Financial Services
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 22.6% of this company's filings
Mercedes Benz Financial Services rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 400
- +6566.7% vs 2012
Volume vs. relief
Where Mercedes Benz Financial Services sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Mercedes Benz Financial Services files more complaint volume than 53% of them, and closes complaints with relief more often than 29% of them, placing it in the quadrant for high volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 3,188 · Closed with relief: 0.4%
Top States
| State | Complaints |
|---|---|
| CA | 720 |
| FL | 529 |
| TX | 300 |
| NY | 249 |
| GA | 204 |
| NJ | 123 |
| MD | 101 |
| IL | 94 |
| PA | 90 |
| NC | 73 |
| VA | 71 |
| OH | 63 |
| CT | 58 |
| NV | 51 |
| MA | 51 |
| MI | 40 |
| AZ | 33 |
| LA | 29 |
| MO | 25 |
| AL | 25 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 875 |
| Improper use of your report | 446 |
| Managing the loan or lease | 411 |
| Problems at the end of the loan or lease | 225 |
| Getting a loan or lease | 218 |
| Repossession | 174 |
| Problem with a company's investigation into an existing problem | 172 |
| Attempts to collect debt not owed | 144 |
| Problem with a credit reporting company's investigation into an existing problem | 131 |
| Took or threatened to take negative or legal action | 79 |
| Struggling to pay your loan | 58 |
| Written notification about debt | 44 |
| False statements or representation | 34 |
| Taking out the loan or lease | 23 |
| Credit monitoring or identity theft protection services | 20 |
| Problem when making payments | 18 |
| Problems when you are unable to pay | 18 |
| Communication tactics | 14 |
| Shopping for a loan or lease | 13 |
| Disclosure verification of debt | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 6 | 33.3% |
| 2013 | 14 | 78.6% |
| 2014 | 32 | 96.9% |
| 2015 | 37 | 100% |
| 2016 | 63 | 93.7% |
| 2017 | 70 | 98.6% |
| 2018 | 95 | 100% |
| 2019 | 89 | 100% |
| 2020 | 128 | 100% |
| 2021 | 260 | 100% |
| 2022 | 300 | 99.7% |
| 2023 | 388 | 100% |
| 2024 | 516 | 100% |
| 2025 | 790 | 100% |
| 2026 | 400 | 99.8% |
Source: CFPB Consumer Complaint Database
Mercedes Benz Financial Services in the lower-relief third
Mercedes Benz Financial Services's 3,188 logged complaints reach a nationwide footprint - 49 states have at least one filing. Only 39.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-26. Closed-with-relief 0.4% sits in the lower third of the corpus.
Mercedes Benz Financial Services closes 0.4% with monetary or non-monetary relief and answers 99.5% inside the CFPB window; 98.1% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Vehicle loan or lease" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mercedes Benz Financial Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mercedes Benz Financial Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mercedes Benz Financial Services (#160 of 342; 99.5% timely; 0.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lower closed-with-relief share