CFPB · Diversified product mix
Consumer Portfolio Services, Inc.
3.7K CFPB complaints · diversified mix (top product 34.7%) · top issue Improper use of your report.
Consumer Portfolio Services, Inc.: top product "Credit reporting or other personal consumer reports" is only 34.7% of 3.7K - multi-bucket mix. Timely 99.7% · relief 0.8%. Allegations, not findings.
- Volume rank #145 of 342
- Diversified product mix
- +12575% filings 2012 to 2026
CFPB relief outcome brief
CCDB company consumer-portfolio-services-inc
0.8% relief · 99.7% timely · 3.7K filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Pending Company Match (0.8% relief)
Consumer Portfolio Services, Inc. closes 0.8% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 3.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Consumer Portfolio Services, Inc. complaint mix by product
- Credit reporting 1K 34.8% – 0% relief
- Vehicle loan 770 21.0% – 1% relief
- Credit reporting, 708 19.3% – 0% relief
- Debt collection 666 18.2% – 1% relief
- Consumer Loan 230 6.3% – 7% relief
- Credit reporting 7 0.2% – 0% relief
- Payday loan, 6 0.2% – 0% relief
How Consumer Portfolio Services, Inc.'s 3.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 1.3K |
| Vehicle loan or lease | 770 |
| Credit reporting, credit repair services, or other personal consumer reports | 708 |
| Debt collection | 666 |
| Consumer Loan | 230 |
| Credit reporting | 7 |
| Payday loan, title loan, or personal loan | 6 |
| Credit card or prepaid card | 3 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Debt or credit management | 3 |
| Credit card | 2 |
| Mortgage | 2 |
| Bank account or service | 2 |
| Checking or savings account | 1 |
Nationwide filing states for Consumer Portfolio Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 9.8% of this company's filings
Consumer Portfolio Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 507
- +12575% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 362 |
| GA | 315 |
| CA | 265 |
| FL | 256 |
| IL | 247 |
| PA | 228 |
| OH | 190 |
| MD | 159 |
| VA | 153 |
| NC | 140 |
| MI | 117 |
| AL | 105 |
| NY | 101 |
| NJ | 84 |
| IN | 84 |
| LA | 75 |
| MO | 75 |
| SC | 72 |
| TN | 62 |
| AZ | 57 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 1.2K |
| Incorrect information on your report | 642 |
| Managing the loan or lease | 369 |
| Attempts to collect debt not owed | 235 |
| Problem with a company's investigation into an existing problem | 139 |
| Repossession | 128 |
| Struggling to pay your loan | 119 |
| Getting a loan or lease | 118 |
| Took or threatened to take negative or legal action | 117 |
| Problem with a credit reporting company's investigation into an existing problem | 106 |
| Written notification about debt | 90 |
| Problems when you are unable to pay | 83 |
| False statements or representation | 77 |
| Communication tactics | 75 |
| Problems at the end of the loan or lease | 68 |
| Threatened to contact someone or share information improperly | 23 |
| Cont'd attempts collect debt not owed | 21 |
| Taking out the loan or lease | 20 |
| Credit monitoring or identity theft protection services | 14 |
| Electronic communications | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 4 | 50% |
| 2013 | 25 | 100% |
| 2014 | 53 | 100% |
| 2015 | 93 | 97.8% |
| 2016 | 81 | 100% |
| 2017 | 125 | 98.4% |
| 2018 | 141 | 100% |
| 2019 | 146 | 99.3% |
| 2020 | 181 | 99.4% |
| 2021 | 228 | 100% |
| 2022 | 254 | 99.6% |
| 2023 | 391 | 99.5% |
| 2024 | 551 | 100% |
| 2025 | 899 | 99.9% |
| 2026 | 507 | 100% |
Source: CFPB Consumer Complaint Database
Consumer Portfolio Services, Inc. spreads across product buckets
Consumer Portfolio Services, Inc.'s 3,679 logged complaints reach a nationwide footprint - 52 states have at least one filing. Only 39% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-25.
Consumer Portfolio Services, Inc. answers 99.7% of complaints inside the CFPB's tracked window and closes 99% with a written explanation. 0.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Consumer Portfolio Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Consumer Portfolio Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Consumer Portfolio Services, Inc. (#145 of 342; 99.7% timely; 0.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix