CFPB · Heavy filing volume
General Motors Financial Company, Inc.
9.3K CFPB complaints (heavy-volume third) · 56 states · top issue Incorrect information on your report.
General Motors Financial Company, Inc. is in the heavy-volume third with 9.3K CFPB complaints (ranks #69 of 342). Timely 99.9% · relief 15.5% · top product Vehicle loan or lease. Allegations, not findings.
- Volume rank #69 of 342
- Heavy filing volume
- +3210.7% filings 2012 to 2026
CFPB relief outcome brief
CCDB company general-motors-financial-company-inc
15.5% relief · 99.9% timely · 9.3K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Carolina Finance, LLC (15.1% relief)
General Motors Financial Company, Inc. closes 15.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of General Motors Financial Company, Inc.'s 9.3K filings include narrative text
41.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
General Motors Financial Company, Inc. complaint mix by product
- Vehicle loan 3K 31.8% – 13% relief
- Credit reporting 2K 26.2% – 18% relief
- Credit reporting, 2K 22.5% – 22% relief
- Debt collection 1K 12.3% – 7% relief
- Consumer Loan 619 6.7% – 12% relief
- Credit card 27 0.3% – 19% relief
- Payday loan, 24 0.3% – 25% relief
Heavy-volume mix: how General Motors Financial Company, Inc.'s 9.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 2.9K |
| Credit reporting or other personal consumer reports | 2.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.1K |
| Debt collection | 1.1K |
| Consumer Loan | 619 |
| Credit card | 27 |
| Payday loan, title loan, or personal loan | 24 |
| Credit reporting | 24 |
| Credit card or prepaid card | 17 |
| Bank account or service | 14 |
| Checking or savings account | 11 |
| Payday loan, title loan, personal loan, or advance loan | 11 |
| Money transfer, virtual currency, or money service | 11 |
| Debt or credit management | 5 |
| Mortgage | 3 |
| Other financial service | 1 |
Nationwide filing states for General Motors Financial Company, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 11.7% of this company's filings
General Motors Financial Company, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 927
- +3210.7% vs 2012
Top States
| State | Complaints |
|---|---|
| TX | 1.1K |
| FL | 1.0K |
| CA | 914 |
| GA | 569 |
| MI | 538 |
| NY | 527 |
| IL | 446 |
| PA | 395 |
| OH | 309 |
| NJ | 298 |
| NC | 268 |
| MA | 231 |
| MD | 221 |
| LA | 197 |
| VA | 182 |
| SC | 182 |
| AZ | 159 |
| TN | 140 |
| IN | 126 |
| MO | 117 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2.3K |
| Improper use of your report | 1.8K |
| Managing the loan or lease | 1.2K |
| Problems at the end of the loan or lease | 570 |
| Problem with a credit reporting company's investigation into an existing problem | 522 |
| Attempts to collect debt not owed | 416 |
| Problem with a company's investigation into an existing problem | 393 |
| Getting a loan or lease | 328 |
| Repossession | 303 |
| Struggling to pay your loan | 302 |
| Took or threatened to take negative or legal action | 262 |
| Problems when you are unable to pay | 204 |
| Written notification about debt | 165 |
| False statements or representation | 115 |
| Communication tactics | 92 |
| Taking out the loan or lease | 67 |
| Credit monitoring or identity theft protection services | 52 |
| Shopping for a loan or lease | 44 |
| Cont'd attempts collect debt not owed | 28 |
| Disclosure verification of debt | 27 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 28 | 96.4% |
| 2013 | 82 | 98.8% |
| 2014 | 171 | 100% |
| 2015 | 169 | 99.4% |
| 2016 | 215 | 99.1% |
| 2017 | 359 | 100% |
| 2018 | 703 | 99.9% |
| 2019 | 548 | 99.6% |
| 2020 | 703 | 99.9% |
| 2021 | 830 | 100% |
| 2022 | 766 | 100% |
| 2023 | 864 | 99.8% |
| 2024 | 1.2K | 100% |
| 2025 | 1.8K | 100% |
| 2026 | 927 | 100% |
Source: CFPB Consumer Complaint Database
General Motors Financial Company, Inc. in the heavy-volume third
General Motors Financial Company, Inc.'s 9,332 logged complaints reach a nationwide footprint - 56 states have at least one filing. 41.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#69 of 342).
General Motors Financial Company, Inc. answers 99.9% of complaints inside the CFPB's tracked window and closes 83.6% with a written explanation. 15.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about General Motors Financial Company, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for General Motors Financial Company, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for General Motors Financial Company, Inc. (#69 of 342; 99.9% timely; 15.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume