General Motors Financial Company, Inc.
9.3K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
General Motors Financial Company, Inc. complaint mix by product
- Vehicle loan 3K 31.8% – 13% relief
- Credit reporting 2K 26.2% – 18% relief
- Credit reporting, 2K 22.5% – 22% relief
- Debt collection 1K 12.3% – 7% relief
- Consumer Loan 619 6.7% – 12% relief
- Credit card 27 0.3% – 19% relief
- Payday loan, 24 0.3% – 25% relief
How General Motors Financial Company, Inc.'s 9.3K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 2.9K |
| Credit reporting or other personal consumer reports | 2.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.1K |
| Debt collection | 1.1K |
| Consumer Loan | 619 |
| Credit card | 27 |
| Payday loan, title loan, or personal loan | 24 |
| Credit reporting | 24 |
| Credit card or prepaid card | 17 |
| Bank account or service | 14 |
| Checking or savings account | 11 |
| Payday loan, title loan, personal loan, or advance loan | 11 |
| Money transfer, virtual currency, or money service | 11 |
| Debt or credit management | 5 |
| Mortgage | 3 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 1.1K |
| FL | 1.0K |
| CA | 914 |
| GA | 569 |
| MI | 538 |
| NY | 527 |
| IL | 446 |
| PA | 395 |
| OH | 309 |
| NJ | 298 |
| NC | 268 |
| MA | 231 |
| MD | 221 |
| LA | 197 |
| VA | 182 |
| SC | 182 |
| AZ | 159 |
| TN | 140 |
| IN | 126 |
| MO | 117 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2.3K |
| Improper use of your report | 1.8K |
| Managing the loan or lease | 1.2K |
| Problems at the end of the loan or lease | 570 |
| Problem with a credit reporting company's investigation into an existing problem | 522 |
| Attempts to collect debt not owed | 416 |
| Problem with a company's investigation into an existing problem | 393 |
| Getting a loan or lease | 328 |
| Repossession | 303 |
| Struggling to pay your loan | 302 |
| Took or threatened to take negative or legal action | 262 |
| Problems when you are unable to pay | 204 |
| Written notification about debt | 165 |
| False statements or representation | 115 |
| Communication tactics | 92 |
| Taking out the loan or lease | 67 |
| Credit monitoring or identity theft protection services | 52 |
| Shopping for a loan or lease | 44 |
| Cont'd attempts collect debt not owed | 28 |
| Disclosure verification of debt | 27 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 28 | 96.4% |
| 2013 | 82 | 98.8% |
| 2014 | 171 | 100% |
| 2015 | 169 | 99.4% |
| 2016 | 215 | 99.1% |
| 2017 | 359 | 100% |
| 2018 | 703 | 99.9% |
| 2019 | 548 | 99.6% |
| 2020 | 703 | 99.9% |
| 2021 | 830 | 100% |
| 2022 | 766 | 100% |
| 2023 | 864 | 99.8% |
| 2024 | 1.2K | 100% |
| 2025 | 1.8K | 100% |
| 2026 | 927 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About General Motors Financial Company, Inc.
General Motors Financial Company, Inc.'s 9,332 logged complaints reach a nationwide footprint - 56 states have at least one filing on record. 41.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-26.
General Motors Financial Company, Inc. answers 99.9% of complaints inside the CFPB's tracked window and closes 83.6% with a written explanation. 15.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about General Motors Financial Company, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does General Motors Financial Company, Inc. have?
9,332, per the CFPB's public complaint count for this company (see the full breakdown above).
Does General Motors Financial Company, Inc. respond to complaints on time?
99.9% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about General Motors Financial Company, Inc.?
"Incorrect information on your report", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.