CFPB · Heavy filing volume
General Motors Financial Company, Inc.
9.3K CFPB complaints (heavy-volume third) · 56 states · top issue Incorrect information on your report.
General Motors Financial Company, Inc. is in the heavy-volume third with 9.3K CFPB complaints (ranks #69 of 342). Timely 99.9% · relief 15.5% · top product Vehicle loan or lease. Allegations, not findings.
- Heavy filing volume
- +3210.7% filings 2012 to 2026
CFPB relief outcome brief
CCDB company general-motors-financial-company-inc
15.5% relief · 99.9% timely · 9.3K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Carolina Finance, LLC (15.1% relief)
General Motors Financial Company, Inc. closes 15.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
General Motors Financial Company, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on closed with explanation (70/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
72 / 100 percentile-benchmarked
15.5% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
70 / 100 percentile-benchmarked
83.6% of complaints closed with an explanation to the consumer
Most of General Motors Financial Company, Inc.'s 9.3K filings include narrative text
41.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
General Motors Financial Company, Inc. complaint mix by product
- Vehicle loan 3K 31.8% – 13% relief
- Credit reporting 2K 26.2% – 18% relief
- Credit reporting, 2K 22.5% – 22% relief
- Debt collection 1K 12.3% – 7% relief
- Consumer Loan 619 6.7% – 12% relief
- Credit card 27 0.3% – 19% relief
- Payday loan, 24 0.3% – 25% relief
Heavy-volume mix: how General Motors Financial Company, Inc.'s 9.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 2.9K |
| Credit reporting or other personal consumer reports | 2.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 2.1K |
| Debt collection | 1.1K |
| Consumer Loan | 619 |
| Credit card | 27 |
| Payday loan, title loan, or personal loan | 24 |
| Credit reporting | 24 |
| Credit card or prepaid card | 17 |
| Bank account or service | 14 |
| Checking or savings account | 11 |
| Payday loan, title loan, personal loan, or advance loan | 11 |
| Money transfer, virtual currency, or money service | 11 |
| Debt or credit management | 5 |
| Mortgage | 3 |
| Other financial service | 1 |
Nationwide filing states for General Motors Financial Company, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 11.7% of this company's filings
General Motors Financial Company, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 927
- +3210.7% vs 2012
Volume vs. relief
Where General Motors Financial Company, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, General Motors Financial Company, Inc. files more complaint volume than 80% of them, and closes complaints with relief more often than 76% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 9,332 · Closed with relief: 15.5%
Top States
| State | Complaints |
|---|---|
| TX | 1.1K |
| FL | 1.0K |
| CA | 914 |
| GA | 569 |
| MI | 538 |
| NY | 527 |
| IL | 446 |
| PA | 395 |
| OH | 309 |
| NJ | 298 |
| NC | 268 |
| MA | 231 |
| MD | 221 |
| LA | 197 |
| VA | 182 |
| SC | 182 |
| AZ | 159 |
| TN | 140 |
| IN | 126 |
| MO | 117 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2.3K |
| Improper use of your report | 1.8K |
| Managing the loan or lease | 1.2K |
| Problems at the end of the loan or lease | 570 |
| Problem with a credit reporting company's investigation into an existing problem | 522 |
| Attempts to collect debt not owed | 416 |
| Problem with a company's investigation into an existing problem | 393 |
| Getting a loan or lease | 328 |
| Repossession | 303 |
| Struggling to pay your loan | 302 |
| Took or threatened to take negative or legal action | 262 |
| Problems when you are unable to pay | 204 |
| Written notification about debt | 165 |
| False statements or representation | 115 |
| Communication tactics | 92 |
| Taking out the loan or lease | 67 |
| Credit monitoring or identity theft protection services | 52 |
| Shopping for a loan or lease | 44 |
| Cont'd attempts collect debt not owed | 28 |
| Disclosure verification of debt | 27 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 28 | 96.4% |
| 2013 | 82 | 98.8% |
| 2014 | 171 | 100% |
| 2015 | 169 | 99.4% |
| 2016 | 215 | 99.1% |
| 2017 | 359 | 100% |
| 2018 | 703 | 99.9% |
| 2019 | 548 | 99.6% |
| 2020 | 703 | 99.9% |
| 2021 | 830 | 100% |
| 2022 | 766 | 100% |
| 2023 | 864 | 99.8% |
| 2024 | 1.2K | 100% |
| 2025 | 1.8K | 100% |
| 2026 | 927 | 100% |
Source: CFPB Consumer Complaint Database
General Motors Financial Company, Inc. in the heavy-volume third
General Motors Financial Company, Inc.'s 9,332 logged complaints reach a nationwide footprint - 56 states have at least one filing. 41.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#69 of 342).
General Motors Financial Company, Inc. answers 99.9% of complaints inside the CFPB's tracked window and closes 83.6% with a written explanation. 15.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about General Motors Financial Company, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for General Motors Financial Company, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for General Motors Financial Company, Inc. (#69 of 342; 99.9% timely; 15.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume