CFPB · Narrative-heavy record
Hyundai Capital America
7.8K CFPB complaints · 49% with narratives · top issue Incorrect information on your report.
Hyundai Capital America: 49% of 7.8K filings include consumer narratives. Timely 99.3% · relief 3% · top product Vehicle loan or lease. Allegations, not findings.
- Narrative-heavy record
- +7200% filings 2012 to 2026
CFPB relief outcome brief
CCDB company hyundai-capital-america
3% relief · 99.3% timely · 7.8K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Mei Auto Finance Inc (2.9% relief)
Hyundai Capital America closes 3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Hyundai Capital America scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (14/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
14 / 100 percentile-benchmarked
3% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
90 / 100 percentile-benchmarked
94.7% of complaints closed with an explanation to the consumer
Most of Hyundai Capital America's 7.8K filings include narrative text
49% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Hyundai Capital America complaint mix by product
- Vehicle loan 4K 49.3% – 2% relief
- Credit reporting 1K 18.2% – 0% relief
- Credit reporting, 1K 15.9% – 6% relief
- Debt collection 771 9.9% – 3% relief
- Consumer Loan 458 5.9% – 12% relief
- Payday loan, 45 0.6% – 0% relief
- Payday loan, 12 0.2% – 0% relief
Heavy-volume mix: how Hyundai Capital America's 7.8K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 3.8K |
| Credit reporting or other personal consumer reports | 1.4K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.2K |
| Debt collection | 771 |
| Consumer Loan | 458 |
| Payday loan, title loan, or personal loan | 45 |
| Payday loan, title loan, personal loan, or advance loan | 12 |
| Credit card | 12 |
| Credit card or prepaid card | 11 |
| Money transfer, virtual currency, or money service | 9 |
| Credit reporting | 8 |
| Checking or savings account | 7 |
| Bank account or service | 3 |
| Debt or credit management | 2 |
Nationwide filing states for Hyundai Capital America
Top states by attributed volume, heavy-filing company
- Leading state
- CA
- 15.1% of this company's filings
Hyundai Capital America rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 949
- +7200% vs 2012
Volume vs. relief
Where Hyundai Capital America sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Hyundai Capital America files more complaint volume than 75% of them, and closes complaints with relief more often than 50% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 7,801 · Closed with relief: 3.0%
Top States
| State | Complaints |
|---|---|
| CA | 1.2K |
| FL | 1.1K |
| TX | 629 |
| GA | 524 |
| NY | 483 |
| NJ | 411 |
| IL | 322 |
| OH | 266 |
| PA | 242 |
| NC | 240 |
| VA | 217 |
| AZ | 168 |
| MA | 168 |
| MD | 162 |
| SC | 142 |
| AL | 121 |
| CT | 104 |
| NV | 101 |
| LA | 96 |
| CO | 96 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 1.8K |
| Managing the loan or lease | 1.5K |
| Problems at the end of the loan or lease | 1.3K |
| Improper use of your report | 685 |
| Problem with a credit reporting company's investigation into an existing problem | 340 |
| Problem with a company's investigation into an existing problem | 311 |
| Getting a loan or lease | 291 |
| Attempts to collect debt not owed | 271 |
| Repossession | 250 |
| Struggling to pay your loan | 217 |
| Took or threatened to take negative or legal action | 161 |
| Written notification about debt | 138 |
| False statements or representation | 91 |
| Communication tactics | 84 |
| Taking out the loan or lease | 70 |
| Problems when you are unable to pay | 60 |
| Credit monitoring or identity theft protection services | 34 |
| Shopping for a loan or lease | 33 |
| Problem with the payoff process at the end of the loan | 16 |
| Problem when making payments | 15 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 13 | 100% |
| 2013 | 46 | 97.8% |
| 2014 | 101 | 93.1% |
| 2015 | 129 | 96.9% |
| 2016 | 145 | 94.5% |
| 2017 | 248 | 96% |
| 2018 | 402 | 95.8% |
| 2019 | 331 | 99.1% |
| 2020 | 578 | 99.7% |
| 2021 | 810 | 99.9% |
| 2022 | 833 | 100% |
| 2023 | 939 | 100% |
| 2024 | 868 | 100% |
| 2025 | 1.4K | 100% |
| 2026 | 949 | 100% |
Source: CFPB Consumer Complaint Database
Hyundai Capital America's narrative-rich complaint ledger
Hyundai Capital America's 7,801 logged complaints reach a nationwide footprint - 56 states have at least one filing. 49% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-26.
Hyundai Capital America answers 99.3% of complaints inside the CFPB's tracked window and closes 94.7% with a written explanation. 3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Hyundai Capital America.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Hyundai Capital America: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 7.8K.
- Rowland Avenue Management, Inc. A/KA Columbia Debt Recovery, LLC d/b/a Genesis Δ 91 complaints · 9.2% relief 7.7Kcomplaints
- Southwest Credit Systems, L.P. Δ 121 complaints · 41.7% relief 7.9Kcomplaints
- ID Analytics, Inc. Δ 159 complaints · 22.6% relief 7.6Kcomplaints
- Keycorp Δ 233 complaints · 25.2% relief 8.0Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Hyundai Capital America (#85 of 342; 99.3% timely; 3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record