CFPB · Lighter filing volume
DriveTime
1.1K CFPB complaints (light-volume third) · 44 states · top issue Improper use of your report.
DriveTime is in the light-volume third with 1.1K CFPB complaints (ranks #318 of 342). Timely 96.8% · relief 1.5% · top product Vehicle loan or lease. Allegations, not findings.
- Volume rank #318 of 342
- Lighter filing volume
- +1116.7% filings 2012 to 2026
CFPB relief outcome brief
CCDB company drivetime
1.5% relief · 96.8% timely · 1.1K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Auto Now Financial Services, Inc., Phoenix, AZ Branch (1.2% relief)
DriveTime closes 1.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of DriveTime's 1.1K filings include narrative text
46.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
DriveTime complaint mix by product
- Vehicle loan 294 26.7% – 0% relief
- Consumer Loan 257 23.3% – 6% relief
- Credit reporting, 229 20.8% – 0% relief
- Credit reporting 187 17.0% – 0% relief
- Debt collection 129 11.7% – 1% relief
- Payday loan, 3 0.3% – 0% relief
- Credit reporting 3 0.3% – 0% relief
Lighter-volume mix: how DriveTime's 1.1K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 294 |
| Consumer Loan | 257 |
| Credit reporting, credit repair services, or other personal consumer reports | 229 |
| Credit reporting or other personal consumer reports | 187 |
| Debt collection | 129 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Credit reporting | 3 |
| Debt or credit management | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Credit card or prepaid card | 2 |
| Bank account or service | 1 |
| Checking or savings account | 1 |
Nationwide filing states for DriveTime
Top states by attributed volume, lighter-filing company
- Leading state
- GA
- 14.4% of this company's filings
DriveTime rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 73
- +1116.7% vs 2012
Top States
| State | Complaints |
|---|---|
| GA | 160 |
| FL | 158 |
| TX | 141 |
| CA | 92 |
| NC | 71 |
| VA | 49 |
| PA | 43 |
| SC | 35 |
| IL | 32 |
| AL | 29 |
| MD | 28 |
| OH | 28 |
| AZ | 27 |
| NV | 25 |
| TN | 25 |
| IN | 14 |
| NJ | 13 |
| MI | 13 |
| MO | 13 |
| CO | 12 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 261 |
| Managing the loan or lease | 215 |
| Incorrect information on your report | 105 |
| Getting a loan or lease | 92 |
| Problems when you are unable to pay | 75 |
| Repossession | 37 |
| Taking out the loan or lease | 34 |
| Problem with a credit reporting company's investigation into an existing problem | 32 |
| Struggling to pay your loan | 29 |
| Shopping for a loan or lease | 27 |
| Problem with a company's investigation into an existing problem | 26 |
| Took or threatened to take negative or legal action | 26 |
| Attempts to collect debt not owed | 24 |
| Problems at the end of the loan or lease | 22 |
| False statements or representation | 21 |
| Communication tactics | 16 |
| Written notification about debt | 14 |
| Disclosure verification of debt | 8 |
| Cont'd attempts collect debt not owed | 7 |
| Threatened to contact someone or share information improperly | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 6 | 100% |
| 2013 | 21 | 100% |
| 2014 | 48 | 97.9% |
| 2015 | 132 | 100% |
| 2016 | 76 | 98.7% |
| 2017 | 53 | 100% |
| 2018 | 22 | 90.9% |
| 2019 | 30 | 100% |
| 2020 | 50 | 100% |
| 2021 | 88 | 89.8% |
| 2022 | 106 | 90.6% |
| 2023 | 125 | 96% |
| 2024 | 115 | 96.5% |
| 2025 | 165 | 97.6% |
| 2026 | 73 | 100% |
Source: CFPB Consumer Complaint Database
DriveTime in the light-volume third
DriveTime's 1,110 logged complaints reach a nationwide footprint - 44 states have at least one filing. 46.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-25. Volume lands in the lightest third of the indexed company corpus (#318 of 342).
DriveTime answers 96.8% of complaints inside the CFPB's tracked window and closes 95.9% with a written explanation. 1.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about DriveTime.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for DriveTime: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.1K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for DriveTime (#318 of 342; 96.8% timely; 1.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume