DriveTime
1.1K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
DriveTime complaint mix by product
- Vehicle loan 294 26.7% – 0% relief
- Consumer Loan 257 23.3% – 6% relief
- Credit reporting, 229 20.8% – 0% relief
- Credit reporting 187 17.0% – 0% relief
- Debt collection 129 11.7% – 1% relief
- Payday loan, 3 0.3% – 0% relief
- Credit reporting 3 0.3% – 0% relief
How DriveTime's 1.1K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 294 |
| Consumer Loan | 257 |
| Credit reporting, credit repair services, or other personal consumer reports | 229 |
| Credit reporting or other personal consumer reports | 187 |
| Debt collection | 129 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Credit reporting | 3 |
| Debt or credit management | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Credit card or prepaid card | 2 |
| Bank account or service | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| GA | 160 |
| FL | 158 |
| TX | 141 |
| CA | 92 |
| NC | 71 |
| VA | 49 |
| PA | 43 |
| SC | 35 |
| IL | 32 |
| AL | 29 |
| MD | 28 |
| OH | 28 |
| AZ | 27 |
| NV | 25 |
| TN | 25 |
| IN | 14 |
| NJ | 13 |
| MI | 13 |
| MO | 13 |
| CO | 12 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 261 |
| Managing the loan or lease | 215 |
| Incorrect information on your report | 105 |
| Getting a loan or lease | 92 |
| Problems when you are unable to pay | 75 |
| Repossession | 37 |
| Taking out the loan or lease | 34 |
| Problem with a credit reporting company's investigation into an existing problem | 32 |
| Struggling to pay your loan | 29 |
| Shopping for a loan or lease | 27 |
| Problem with a company's investigation into an existing problem | 26 |
| Took or threatened to take negative or legal action | 26 |
| Attempts to collect debt not owed | 24 |
| Problems at the end of the loan or lease | 22 |
| False statements or representation | 21 |
| Communication tactics | 16 |
| Written notification about debt | 14 |
| Disclosure verification of debt | 8 |
| Cont'd attempts collect debt not owed | 7 |
| Threatened to contact someone or share information improperly | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 6 | 100% |
| 2013 | 21 | 100% |
| 2014 | 48 | 97.9% |
| 2015 | 132 | 100% |
| 2016 | 76 | 98.7% |
| 2017 | 53 | 100% |
| 2018 | 22 | 90.9% |
| 2019 | 30 | 100% |
| 2020 | 50 | 100% |
| 2021 | 88 | 89.8% |
| 2022 | 106 | 90.6% |
| 2023 | 125 | 96% |
| 2024 | 115 | 96.5% |
| 2025 | 165 | 97.6% |
| 2026 | 73 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About DriveTime
DriveTime's 1,110 logged complaints reach a nationwide footprint - 44 states have at least one filing on record. 46.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-25.
DriveTime answers 96.8% of complaints inside the CFPB's tracked window and closes 95.9% with a written explanation. 1.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about DriveTime.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does DriveTime have?
1,110, per the CFPB's public complaint count for this company (see the full breakdown above).
Does DriveTime respond to complaints on time?
96.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about DriveTime?
"Improper use of your report", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.