CFPB · Higher closed-with-relief share
Conn's, Inc.
2.6K CFPB complaints · 18.5% relief (high band) · top issue Incorrect information on your report.
Conn's, Inc. closes 18.5% with relief (upper third) on 2.6K filings. Timely 99.4% · top product Debt collection. Allegations, not findings.
- Volume rank #185 of 342
- Higher closed-with-relief share
- +310.1% filings 2015 to 2024
CFPB relief outcome brief
CCDB company conn-s-inc
18.5% relief · 99.4% timely · 2.6K filings · Debt collection
Same-product relief peers
Nearest relief peer: Advantage Collection Professionals, Inc. (18.3% relief)
Conn's, Inc. closes 18.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Conn's, Inc.'s 2.6K filings include narrative text
56.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Conn's, Inc. complaint mix by product
- Debt collection 1K 45.0% – 28% relief
- Credit reporting, 686 26.9% – 7% relief
- Credit reporting 285 11.2% – 0% relief
- Payday loan, 185 7.3% – 18% relief
- Consumer Loan 145 5.7% – 41% relief
- Credit card 58 2.3% – 12% relief
- Credit card 41 1.6% – 2% relief
Higher-relief mix: how Conn's, Inc.'s 2.6K complaints split across CFPB product categories.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.1K |
| Credit reporting, credit repair services, or other personal consumer reports | 686 |
| Credit reporting or other personal consumer reports | 285 |
| Payday loan, title loan, or personal loan | 185 |
| Consumer Loan | 145 |
| Credit card or prepaid card | 58 |
| Credit card | 41 |
| Payday loan, title loan, personal loan, or advance loan | 28 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting | 5 |
| Vehicle loan or lease | 3 |
| Checking or savings account | 2 |
| Debt or credit management | 1 |
| Bank account or service | 1 |
| Other financial service | 1 |
Concentrated filing states for Conn's, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 55.5% of this company's filings
Conn's, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 447
- +310.1% vs 2015
Top States
| State | Complaints |
|---|---|
| TX | 1.4K |
| NC | 166 |
| AZ | 150 |
| LA | 150 |
| TN | 106 |
| CO | 81 |
| OK | 73 |
| SC | 63 |
| NV | 60 |
| FL | 57 |
| AL | 33 |
| GA | 33 |
| NM | 30 |
| MS | 28 |
| VA | 26 |
| CA | 23 |
| PA | 6 |
| NY | 6 |
| AR | 5 |
| WI | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 554 |
| Communication tactics | 437 |
| Attempts to collect debt not owed | 363 |
| Improper use of your report | 197 |
| Problem with a credit reporting company's investigation into an existing problem | 175 |
| False statements or representation | 101 |
| Problem with a company's investigation into an existing problem | 86 |
| Written notification about debt | 84 |
| Managing the loan or lease | 64 |
| Took or threatened to take negative or legal action | 60 |
| Problems when you are unable to pay | 60 |
| Problem when making payments | 56 |
| Charged fees or interest you didn't expect | 51 |
| Cont'd attempts collect debt not owed | 47 |
| Problem with the payoff process at the end of the loan | 23 |
| Struggling to pay your loan | 22 |
| Problem with additional add-on products or services | 21 |
| Disclosure verification of debt | 19 |
| Problem with a purchase shown on your statement | 17 |
| Getting a credit card | 17 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 109 | 100% |
| 2016 | 229 | 99.6% |
| 2017 | 222 | 96.8% |
| 2018 | 256 | 98.8% |
| 2019 | 233 | 99.6% |
| 2020 | 300 | 100% |
| 2021 | 313 | 100% |
| 2022 | 225 | 100% |
| 2023 | 259 | 99.6% |
| 2024 | 447 | 99.3% |
Source: CFPB Consumer Complaint Database
Conn's, Inc. in the higher-relief third
Conn's, Inc.'s 2,593 logged complaints stay concentrated: only 39 states show a filing. 56.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2024-12-13. Closed-with-relief 18.5% sits in the upper third of the corpus.
Conn's, Inc. closes 18.5% with monetary or non-monetary relief and answers 99.4% inside the CFPB window; 81.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Conn's, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Conn's, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Conn's, Inc. (#185 of 342; 99.4% timely; 18.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share