CFPB · Higher closed-with-relief share
Conn's, Inc.
2.6K CFPB complaints · 18.5% relief (high band) · top issue Incorrect information on your report.
Conn's, Inc. closes 18.5% with relief (upper third) on 2.6K filings. Timely 99.4% · top product Debt collection. Allegations, not findings.
- Higher closed-with-relief share
- +310.1% filings 2015 to 2024
CFPB relief outcome brief
CCDB company conn-s-inc
18.5% relief · 99.4% timely · 2.6K filings · Debt collection
Same-product relief peers
Nearest relief peer: Advantage Collection Professionals, Inc. (18.3% relief)
Conn's, Inc. closes 18.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Conn's, Inc. scores strongest on timely response (99/100 percentile-benchmarked) and weakest on closed with explanation (66/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
86 / 100 percentile-benchmarked
18.5% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
66 / 100 percentile-benchmarked
81.5% of complaints closed with an explanation to the consumer
Most of Conn's, Inc.'s 2.6K filings include narrative text
56.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Conn's, Inc. complaint mix by product
- Debt collection 1K 45.0% – 28% relief
- Credit reporting, 686 26.9% – 7% relief
- Credit reporting 285 11.2% – 0% relief
- Payday loan, 185 7.3% – 18% relief
- Consumer Loan 145 5.7% – 41% relief
- Credit card 58 2.3% – 12% relief
- Credit card 41 1.6% – 2% relief
Higher-relief mix: how Conn's, Inc.'s 2.6K complaints split across CFPB product categories.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.1K |
| Credit reporting, credit repair services, or other personal consumer reports | 686 |
| Credit reporting or other personal consumer reports | 285 |
| Payday loan, title loan, or personal loan | 185 |
| Consumer Loan | 145 |
| Credit card or prepaid card | 58 |
| Credit card | 41 |
| Payday loan, title loan, personal loan, or advance loan | 28 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting | 5 |
| Vehicle loan or lease | 3 |
| Checking or savings account | 2 |
| Debt or credit management | 1 |
| Bank account or service | 1 |
| Other financial service | 1 |
Concentrated filing states for Conn's, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 55.5% of this company's filings
Conn's, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2024
- 447
- +310.1% vs 2015
Volume vs. relief
Where Conn's, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Conn's, Inc. files more complaint volume than 46% of them, and closes complaints with relief more often than 79% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 2,593 · Closed with relief: 18.5%
Top States
| State | Complaints |
|---|---|
| TX | 1.4K |
| NC | 166 |
| AZ | 150 |
| LA | 150 |
| TN | 106 |
| CO | 81 |
| OK | 73 |
| SC | 63 |
| NV | 60 |
| FL | 57 |
| AL | 33 |
| GA | 33 |
| NM | 30 |
| MS | 28 |
| VA | 26 |
| CA | 23 |
| PA | 6 |
| NY | 6 |
| AR | 5 |
| WI | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 554 |
| Communication tactics | 437 |
| Attempts to collect debt not owed | 363 |
| Improper use of your report | 197 |
| Problem with a credit reporting company's investigation into an existing problem | 175 |
| False statements or representation | 101 |
| Problem with a company's investigation into an existing problem | 86 |
| Written notification about debt | 84 |
| Managing the loan or lease | 64 |
| Took or threatened to take negative or legal action | 60 |
| Problems when you are unable to pay | 60 |
| Problem when making payments | 56 |
| Charged fees or interest you didn't expect | 51 |
| Cont'd attempts collect debt not owed | 47 |
| Problem with the payoff process at the end of the loan | 23 |
| Struggling to pay your loan | 22 |
| Problem with additional add-on products or services | 21 |
| Disclosure verification of debt | 19 |
| Problem with a purchase shown on your statement | 17 |
| Getting a credit card | 17 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 109 | 100% |
| 2016 | 229 | 99.6% |
| 2017 | 222 | 96.8% |
| 2018 | 256 | 98.8% |
| 2019 | 233 | 99.6% |
| 2020 | 300 | 100% |
| 2021 | 313 | 100% |
| 2022 | 225 | 100% |
| 2023 | 259 | 99.6% |
| 2024 | 447 | 99.3% |
Source: CFPB Consumer Complaint Database
Conn's, Inc. in the higher-relief third
Conn's, Inc.'s 2,593 logged complaints stay concentrated: only 39 states show a filing. 56.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2024-12-13. Closed-with-relief 18.5% sits in the upper third of the corpus.
Conn's, Inc. closes 18.5% with monetary or non-monetary relief and answers 99.4% inside the CFPB window; 81.5% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Conn's, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Conn's, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 2.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Conn's, Inc. (#185 of 342; 99.4% timely; 18.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share