Conn's, Inc.
2.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Conn's, Inc. complaint mix by product
- Debt collection 1K 45.0% – 28% relief
- Credit reporting, 686 26.9% – 7% relief
- Credit reporting 285 11.2% – 0% relief
- Payday loan, 185 7.3% – 18% relief
- Consumer Loan 145 5.7% – 41% relief
- Credit card 58 2.3% – 12% relief
- Credit card 41 1.6% – 2% relief
How Conn's, Inc.'s 2.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.1K |
| Credit reporting, credit repair services, or other personal consumer reports | 686 |
| Credit reporting or other personal consumer reports | 285 |
| Payday loan, title loan, or personal loan | 185 |
| Consumer Loan | 145 |
| Credit card or prepaid card | 58 |
| Credit card | 41 |
| Payday loan, title loan, personal loan, or advance loan | 28 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting | 5 |
| Vehicle loan or lease | 3 |
| Checking or savings account | 2 |
| Debt or credit management | 1 |
| Bank account or service | 1 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 1.4K |
| NC | 166 |
| AZ | 150 |
| LA | 150 |
| TN | 106 |
| CO | 81 |
| OK | 73 |
| SC | 63 |
| NV | 60 |
| FL | 57 |
| AL | 33 |
| GA | 33 |
| NM | 30 |
| MS | 28 |
| VA | 26 |
| CA | 23 |
| PA | 6 |
| NY | 6 |
| AR | 5 |
| WI | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 554 |
| Communication tactics | 437 |
| Attempts to collect debt not owed | 363 |
| Improper use of your report | 197 |
| Problem with a credit reporting company's investigation into an existing problem | 175 |
| False statements or representation | 101 |
| Problem with a company's investigation into an existing problem | 86 |
| Written notification about debt | 84 |
| Managing the loan or lease | 64 |
| Took or threatened to take negative or legal action | 60 |
| Problems when you are unable to pay | 60 |
| Problem when making payments | 56 |
| Charged fees or interest you didn't expect | 51 |
| Cont'd attempts collect debt not owed | 47 |
| Problem with the payoff process at the end of the loan | 23 |
| Struggling to pay your loan | 22 |
| Problem with additional add-on products or services | 21 |
| Disclosure verification of debt | 19 |
| Problem with a purchase shown on your statement | 17 |
| Getting a credit card | 17 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 109 | 100% |
| 2016 | 229 | 99.6% |
| 2017 | 222 | 96.8% |
| 2018 | 256 | 98.8% |
| 2019 | 233 | 99.6% |
| 2020 | 300 | 100% |
| 2021 | 313 | 100% |
| 2022 | 225 | 100% |
| 2023 | 259 | 99.6% |
| 2024 | 447 | 99.3% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Conn's, Inc.
Conn's, Inc.'s 2,593 logged complaints stay concentrated: only 39 states show a filing on record. 56.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2015 through 2024-12-13.
Conn's, Inc. answers 99.4% of complaints inside the CFPB's tracked window and closes 81.5% with a written explanation. 18.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Conn's, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Conn's, Inc. have?
2,593, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Conn's, Inc. respond to complaints on time?
99.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Conn's, Inc.?
"Incorrect information on your report", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.