CFPB · Narrative-heavy record

Activehours

264 CFPB complaints · 66.3% with narratives · top issue Money was taken from your bank account on the wrong day or for the wrong amount.

Products ↓ All companies
264 CFPB complaints

Activehours: 66.3% of 264 filings include consumer narratives. Timely 82.2% · relief 11.4% · top product Payday loan, title loan, personal loan, or advance loan. Allegations, not findings.

  • Narrative-heavy record
  • +22.6% filings 2017 to 2026

CFPB relief outcome brief

CCDB company activehours

11.4% relief · 82.2% timely · 264 filings · Payday loan, title loan, personal loan, or advance loan

Same-product relief peers

Nearest relief peer: PatientFi, Inc. (10.3% relief)

Activehours (this)11.4%Northwest Bancshares Inc16.7%Sparrow Financial, Inc.0.4%Bc Services, Inc.9.1%RGS Financial, Inc.9.1%
Closed-with-relief % among Activehours and nearest filing-volume peers

Activehours closes 11.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Most of Activehours's 264 filings include narrative text

66.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

Subscribe (RSS)
Timely response rate 82.2%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 11.4%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Activehours complaint mix by product

Total complaints: 264

Activehours complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 264 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Payday loan,: 98 complaints (37.3%), resolution 20.4% Payday loan, 37.3% Payday loan,: 82 complaints (31.2%), resolution 2.4% Payday loan, 31.2% Money transfer,: 46 complaints (17.5%), resolution 8.7% Money transfer, 17.5% Checking or: 25 complaints (9.5%), resolution 8.0% Checking or 9.5% Debt collection: 6 complaints (2.3%), resolution 33.3% Credit reporting: 4 complaints (1.5%), resolution 0.0% Credit card: 2 complaints (0.8%), resolution 0.0%
  • Payday loan, 98 37.3% – 20% relief
  • Payday loan, 82 31.2% – 2% relief
  • Money transfer, 46 17.5% – 9% relief
  • Checking or 25 9.5% – 8% relief
  • Debt collection 6 2.3% – 33% relief
  • Credit reporting 4 1.5% – 0% relief
  • Credit card 2 0.8% – 0% relief

How Activehours's 264 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Payday loan, title loan, personal loan, or advance loan 98
Payday loan, title loan, or personal loan 82
Money transfer, virtual currency, or money service 46
Checking or savings account 25
Debt collection 6
Credit reporting or other personal consumer reports 4
Credit card or prepaid card 2
Credit card 1

Nationwide filing states for Activehours

Top states by attributed CFPB complaint volume for this company

Nationwide footprint
Leading state
CA
9.5% of this company's filings
CA25TX24FL18NY16MD13NC13MI12GA12

Activehours rising annual filings

Annual filing volume from the CFPB public database

Rising vs first year
2026
38
+22.6% vs 2017
020406080100 2017201820192020202120222023202420252026 38

Top States

State Complaints
CA 25
TX 24
FL 18
NY 16
MD 13
NC 13
MI 12
GA 12
IL 11
OH 11
KY 10
AZ 10
PA 8
NJ 6
TN 6
SC 5
MO 5
WA 5
AR 5
LA 4

Top Issues

Issue Complaints
Money was taken from your bank account on the wrong day or for the wrong amount 34
Can't stop withdrawals from your bank account 30
Can't contact lender or servicer 26
Issues with repayment 23
Managing an account 20
Confusing or missing disclosures 12
Charged fees or interest you didn't expect 12
Loan payment wasn't credited to your account 9
Money was not available when promised 9
Struggling to pay your loan 7
Was approved for a loan, but didn't receive the money 7
Received a loan you didn't apply for 6
Other transaction problem 6
Fraud or scam 5
Problem with the payoff process at the end of the loan 5
Confusing or misleading advertising or marketing 5
Other service problem 5
Managing, opening, or closing your mobile wallet account 5
Problem with a lender or other company charging your account 4
Unexpected fees 4

Yearly Trend

Year Complaints Timely
2017 31 93.5%
2018 4 100%
2019 6 100%
2020 44 11.4%
2021 13 61.5%
2022 13 100%
2023 18 100%
2024 19 100%
2025 78 98.7%
2026 38 100%

Source: CFPB Consumer Complaint Database

Activehours's narrative-rich complaint ledger

Activehours's 264 logged complaints reach a nationwide footprint - 42 states have at least one filing. 66.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-26.

Activehours answers 82.2% of complaints inside the CFPB's tracked window and closes 87.9% with a written explanation. 11.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Money was taken from your bank account on the wrong day or for the wrong amount."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Activehours.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Activehours: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 264.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 82.2%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Activehours (82.2% timely; 11.4% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record