Activehours
264 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Activehours complaint mix by product
- Payday loan, 98 37.3% – 20% relief
- Payday loan, 82 31.2% – 2% relief
- Money transfer, 46 17.5% – 9% relief
- Checking or 25 9.5% – 8% relief
- Debt collection 6 2.3% – 33% relief
- Credit reporting 4 1.5% – 0% relief
- Credit card 2 0.8% – 0% relief
How Activehours's 264 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 98 |
| Payday loan, title loan, or personal loan | 82 |
| Money transfer, virtual currency, or money service | 46 |
| Checking or savings account | 25 |
| Debt collection | 6 |
| Credit reporting or other personal consumer reports | 4 |
| Credit card or prepaid card | 2 |
| Credit card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 25 |
| TX | 24 |
| FL | 18 |
| NY | 16 |
| MD | 13 |
| NC | 13 |
| MI | 12 |
| GA | 12 |
| IL | 11 |
| OH | 11 |
| KY | 10 |
| AZ | 10 |
| PA | 8 |
| NJ | 6 |
| TN | 6 |
| SC | 5 |
| MO | 5 |
| WA | 5 |
| AR | 5 |
| LA | 4 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was taken from your bank account on the wrong day or for the wrong amount | 34 |
| Can't stop withdrawals from your bank account | 30 |
| Can't contact lender or servicer | 26 |
| Issues with repayment | 23 |
| Managing an account | 20 |
| Confusing or missing disclosures | 12 |
| Charged fees or interest you didn't expect | 12 |
| Loan payment wasn't credited to your account | 9 |
| Money was not available when promised | 9 |
| Struggling to pay your loan | 7 |
| Was approved for a loan, but didn't receive the money | 7 |
| Received a loan you didn't apply for | 6 |
| Other transaction problem | 6 |
| Fraud or scam | 5 |
| Problem with the payoff process at the end of the loan | 5 |
| Confusing or misleading advertising or marketing | 5 |
| Other service problem | 5 |
| Managing, opening, or closing your mobile wallet account | 5 |
| Problem with a lender or other company charging your account | 4 |
| Unexpected fees | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 31 | 93.5% |
| 2018 | 4 | 100% |
| 2019 | 6 | 100% |
| 2020 | 44 | 11.4% |
| 2021 | 13 | 61.5% |
| 2022 | 13 | 100% |
| 2023 | 18 | 100% |
| 2024 | 19 | 100% |
| 2025 | 78 | 98.7% |
| 2026 | 38 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Activehours
Activehours's 264 logged complaints reach a nationwide footprint - 42 states have at least one filing on record. 66.3% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2017 through 2026-06-26.
Activehours answers 82.2% of complaints inside the CFPB's tracked window and closes 87.9% with a written explanation. 11.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Money was taken from your bank account on the wrong day or for the wrong amount."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Activehours.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Activehours have?
264, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Activehours respond to complaints on time?
82.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Activehours?
"Money was taken from your bank account on the wrong day or for the wrong amount", filed under the "Payday loan, title loan, personal loan, or advance loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.