2026 data Public-data reference Official source

Firstbank Puerto Rico

845 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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845
Total Complaints
98.5%
Timely Response
0%
Disputed
4.5%
Relief Provided
31
States Active
2012
Since

Data updated June 2026

Timely response rate 98.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 4.5%
Industry median

Share closed with monetary or non-monetary relief.

Firstbank Puerto Rico complaint mix by product

Total complaints: 845

Firstbank Puerto Rico complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 845 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 221 complaints (30.7%), resolution 6.8% Mortgage 30.7% Checking or: 193 complaints (26.8%), resolution 1.6% Checking or 26.8% Bank account: 83 complaints (11.5%), resolution 10.8% Bank account 11.5% Credit reporting,: 70 complaints (9.7%), resolution 0.0% Credit reporting, 9.7% Vehicle loan: 57 complaints (7.9%), resolution 3.5% Vehicle loan 7.9% Credit reporting: 49 complaints (6.8%), resolution 0.0% Credit reporting 6.8% Credit card: 48 complaints (6.7%), resolution 8.3% Credit card 6.7%
  • Mortgage 221 30.7% – 7% relief
  • Checking or 193 26.8% – 2% relief
  • Bank account 83 11.5% – 11% relief
  • Credit reporting, 70 9.7% – 0% relief
  • Vehicle loan 57 7.9% – 4% relief
  • Credit reporting 49 6.8% – 0% relief
  • Credit card 48 6.7% – 8% relief

How Firstbank Puerto Rico's 845 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 221
Checking or savings account 193
Bank account or service 83
Credit reporting, credit repair services, or other personal consumer reports 70
Vehicle loan or lease 57
Credit reporting or other personal consumer reports 49
Credit card 48
Credit card or prepaid card 36
Debt collection 30
Consumer Loan 25
Money transfer, virtual currency, or money service 15
Payday loan, title loan, or personal loan 8
Payday loan, title loan, personal loan, or advance loan 7
Debt or credit management 1
Other financial service 1
Credit reporting 1

Top States

State Complaints
PR 566
FL 104
VI 36
NJ 17
NY 12
GA 12
TX 10
VA 6
MA 6
CA 6
OH 3
PA 3
SC 3
ME 2
WA 2
AL 2
OR 2
CO 2
MD 2
AZ 2

Top Issues

Issue Complaints
Managing an account 135
Incorrect information on your report 98
Trouble during payment process 76
Struggling to pay mortgage 41
Managing the loan or lease 34
Loan servicing, payments, escrow account 34
Deposits and withdrawals 33
Account opening, closing, or management 32
Problem with a purchase shown on your statement 26
Problem with a lender or other company charging your account 23
Closing on a mortgage 22
Loan modification,collection,foreclosure 22
Problem with a credit reporting company's investigation into an existing problem 18
Closing an account 17
Problems at the end of the loan or lease 14
Improper use of your report 12
Problem caused by your funds being low 12
Problem with a company's investigation into an existing problem 10
Applying for a mortgage or refinancing an existing mortgage 10
Fees or interest 10

Yearly Trend

Year Complaints Timely
2012 13 92.3%
2013 17 100%
2014 30 96.7%
2015 72 93.1%
2016 58 96.6%
2017 38 97.4%
2018 64 98.4%
2019 68 98.5%
2020 62 98.4%
2021 88 100%
2022 67 100%
2023 63 100%
2024 80 100%
2025 70 100%
2026 55 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Firstbank Puerto Rico

Firstbank Puerto Rico's 845 logged complaints stay concentrated: only 31 states show a filing on record. Only 32.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-09.

Firstbank Puerto Rico answers 98.5% of complaints inside the CFPB's tracked window and closes 94.7% with a written explanation. 4.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Firstbank Puerto Rico.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Firstbank Puerto Rico have?

845, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Firstbank Puerto Rico respond to complaints on time?

98.5% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Firstbank Puerto Rico?

"Managing an account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.