CFPB · Diversified product mix
Firstbank Puerto Rico
845 CFPB complaints · diversified mix (top product 26.2%) · top issue Managing an account.
Firstbank Puerto Rico: top product "Mortgage" is only 26.2% of 845 - multi-bucket mix. Timely 98.5% · relief 4.5%. Allegations, not findings.
- Diversified product mix
- +323.1% filings 2012 to 2026
CFPB relief outcome brief
CCDB company firstbank-puerto-rico
4.5% relief · 98.5% timely · 845 filings · Mortgage
Same-product relief peers
Nearest relief peer: Everbank, National Association (4.5% relief)
Firstbank Puerto Rico closes 4.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 845 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Firstbank Puerto Rico complaint mix by product
- Mortgage 221 30.7% – 7% relief
- Checking or 193 26.8% – 2% relief
- Bank account 83 11.5% – 11% relief
- Credit reporting, 70 9.7% – 0% relief
- Vehicle loan 57 7.9% – 4% relief
- Credit reporting 49 6.8% – 0% relief
- Credit card 48 6.7% – 8% relief
How Firstbank Puerto Rico's 845 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 221 |
| Checking or savings account | 193 |
| Bank account or service | 83 |
| Credit reporting, credit repair services, or other personal consumer reports | 70 |
| Vehicle loan or lease | 57 |
| Credit reporting or other personal consumer reports | 49 |
| Credit card | 48 |
| Credit card or prepaid card | 36 |
| Debt collection | 30 |
| Consumer Loan | 25 |
| Money transfer, virtual currency, or money service | 15 |
| Payday loan, title loan, or personal loan | 8 |
| Payday loan, title loan, personal loan, or advance loan | 7 |
| Debt or credit management | 1 |
| Other financial service | 1 |
| Credit reporting | 1 |
Concentrated filing states for Firstbank Puerto Rico
Top states by attributed CFPB complaint volume for this company
- Leading state
- PR
- 67% of this company's filings
Firstbank Puerto Rico rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 55
- +323.1% vs 2012
Top States
| State | Complaints |
|---|---|
| PR | 566 |
| FL | 104 |
| VI | 36 |
| NJ | 17 |
| NY | 12 |
| GA | 12 |
| TX | 10 |
| VA | 6 |
| MA | 6 |
| CA | 6 |
| OH | 3 |
| PA | 3 |
| SC | 3 |
| ME | 2 |
| WA | 2 |
| AL | 2 |
| OR | 2 |
| CO | 2 |
| MD | 2 |
| AZ | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 135 |
| Incorrect information on your report | 98 |
| Trouble during payment process | 76 |
| Struggling to pay mortgage | 41 |
| Managing the loan or lease | 34 |
| Loan servicing, payments, escrow account | 34 |
| Deposits and withdrawals | 33 |
| Account opening, closing, or management | 32 |
| Problem with a purchase shown on your statement | 26 |
| Problem with a lender or other company charging your account | 23 |
| Closing on a mortgage | 22 |
| Loan modification,collection,foreclosure | 22 |
| Problem with a credit reporting company's investigation into an existing problem | 18 |
| Closing an account | 17 |
| Problems at the end of the loan or lease | 14 |
| Improper use of your report | 12 |
| Problem caused by your funds being low | 12 |
| Problem with a company's investigation into an existing problem | 10 |
| Applying for a mortgage or refinancing an existing mortgage | 10 |
| Fees or interest | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 13 | 92.3% |
| 2013 | 17 | 100% |
| 2014 | 30 | 96.7% |
| 2015 | 72 | 93.1% |
| 2016 | 58 | 96.6% |
| 2017 | 38 | 97.4% |
| 2018 | 64 | 98.4% |
| 2019 | 68 | 98.5% |
| 2020 | 62 | 98.4% |
| 2021 | 88 | 100% |
| 2022 | 67 | 100% |
| 2023 | 63 | 100% |
| 2024 | 80 | 100% |
| 2025 | 70 | 100% |
| 2026 | 55 | 100% |
Source: CFPB Consumer Complaint Database
Firstbank Puerto Rico spreads across product buckets
Firstbank Puerto Rico's 845 logged complaints stay concentrated: only 31 states show a filing. Only 32.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-09.
Firstbank Puerto Rico answers 98.5% of complaints inside the CFPB's tracked window and closes 94.7% with a written explanation. 4.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Firstbank Puerto Rico.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Firstbank Puerto Rico: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 845.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Firstbank Puerto Rico (98.5% timely; 4.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix