Money transfers

5.4K consumer complaints filed with the CFPB

This page summarizes consumer complaints about Money transfers products filed with the CFPB. 5,354 complaints have been filed across 138 companies. The most commonly reported issue is "Fraud or scam".

5.4K
Total Complaints
138
Companies
Fraud or scam
Top Issue

Companies with Most Money transfers Complaints

# Company Complaints
1 Western Union Company, the 1.4K
2 Moneygram Payment Systems Worldwide Inc 1.3K
3 Paypal Holdings, Inc 921
4 Bank of America, National Association 271
5 Wells Fargo & Company 254
6 JPMorgan Chase & Co. 228
7 Citibank, N.a. 102
8 Google Compare Credit Cards Inc. 58
9 Ria Envia, LLC 55
10 PNC Bank N.A. 39
11 Xoom Corporation 39
12 Suntrust Banks, Inc. 37
13 TD Bank Us Holding Company 36
14 U.S. Bancorp 34
15 HSBC North America Holdings Inc. 33
16 Capital One Financial Corporation 31
17 Trans-Fast Remittance LLC 25
18 Citizens Financial Group, Inc. 25
19 United Services Automobile Association 24
20 Fifth Third Financial Corporation 23
21 Navy Federal Credit Union 19
22 Santander Bank, National Association 18
23 Securus J Holdings, LLC 17
24 Dolex Dollar Express, Inc. 14
25 Remitly, Inc. 14
26 Regions Financial Corporation 11
27 Keycorp 11
28 Bbva Financial Corporation 11
29 American Express Company 11
30 Discover Bank 10
31 First Data Corporation 9
32 BB&T Corporation 9
33 Tcf National Bank 9
34 Synchrony Financial 9
35 Sigue Corp. 8
36 Blackhawk Network Holdings Inc. 8
37 Huntington National Bank, the 8
38 Skrill USA, Inc. 7
39 Deutsche Bank 7
40 Intermex Wire Transfer, LLC 7
41 U.S. Bank National Association - San Francisco Main Branch 7
42 Ally Financial Inc. 7
43 Comerica 7
44 Zions Bancorporation 7
45 Bank of the West 7
46 M&T Bank Corporation 6
47 Populus Financial Group, Inc. (F/K/A Ace Cash Express) 6
48 Bank of New York Mellon Corporation, the 6
49 Bread Financial Holdings, Inc. 6
50 Viamericas Corporation 5

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows for Money transfers

5,354 consumer complaints have been filed with the CFPB under the "Money transfers" product category, naming 138 distinct companies as the respondent. Product-level complaint counts are one of the most direct signals of where consumer friction is concentrated in the U.S. financial system, the CFPB routes each filing to the specific regulatory framework that governs its product class, so the volume here reflects real intake into federal and state consumer-protection channels, not casual survey sentiment.

Within Money transfers, the single most common underlying consumer complaint is "Fraud or scam". Issue concentration inside a product category is often more diagnostic than headline volume: when one issue dominates filings, it usually points to a recurring servicing, billing, reporting, or collection pattern that touches many providers at once. The table above ranks individual companies by filing volume within this product line and includes their timely-response rate and the share of cases closed with relief, two operational metrics that help separate firms handling complaint intake smoothly from those where resolutions stall or get disputed.

Complaint volume scales with market share, the largest issuers and servicers in a category will naturally generate more filings than smaller peers even at identical complaint rates per customer. A complaint on record is a consumer allegation, not a proven violation, and a company's presence here does not imply it broke any law. Use this page to understand the contour of consumer concerns around Money transfers, then drill into specific companies and cross-check against the CFPB Consumer Complaint Database. This page is informational only and is not financial, legal, or regulatory advice.

Data source: CFPB Consumer Complaint Database. Product categories are defined by the CFPB. Complaint counts reflect consumer-reported data and do not imply wrongdoing by any company.

Read our methodology - how this data is sourced, computed, and verified.

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Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. This page draws directly on the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.