CFPB · Lighter filing volume
Thaxton Investment Corporation
1.6K CFPB complaints (light-volume third) · 37 states · top issue Incorrect information on your report.
Thaxton Investment Corporation is in the light-volume third with 1.6K CFPB complaints (ranks #262 of 342). Timely 99.3% · relief 14.1% · top product Debt collection. Allegations, not findings.
- Lighter filing volume
- +1784.6% filings 2013 to 2026
CFPB relief outcome brief
CCDB company thaxton-investment-corporation
14.1% relief · 99.3% timely · 1.6K filings · Debt collection
Same-product relief peers
Nearest relief peer: Retrieval-Masters Creditors Bureau, Inc., Elmsford, NY Branch (14.1% relief)
Thaxton Investment Corporation closes 14.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Thaxton Investment Corporation scores strongest on timely response (99/100 percentile-benchmarked) and weakest on relief provided (66/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
66 / 100 percentile-benchmarked
14.1% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
73 / 100 percentile-benchmarked
85.4% of complaints closed with an explanation to the consumer
How 1.6K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Thaxton Investment Corporation complaint mix by product
- Debt collection 559 36.3% – 16% relief
- Credit reporting 417 27.0% – 25% relief
- Credit reporting, 198 12.8% – 1% relief
- Payday loan, 152 9.9% – 1% relief
- Payday loan, 142 9.2% – 13% relief
- Consumer Loan 52 3.4% – 8% relief
- Vehicle loan 22 1.4% – 5% relief
Lighter-volume mix: how Thaxton Investment Corporation's 1.6K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 559 |
| Credit reporting or other personal consumer reports | 417 |
| Credit reporting, credit repair services, or other personal consumer reports | 198 |
| Payday loan, title loan, or personal loan | 152 |
| Payday loan, title loan, personal loan, or advance loan | 142 |
| Consumer Loan | 52 |
| Vehicle loan or lease | 22 |
| Credit card | 6 |
| Payday loan | 6 |
| Credit reporting | 3 |
| Debt or credit management | 2 |
| Credit card or prepaid card | 2 |
| Money transfer, virtual currency, or money service | 2 |
| Checking or savings account | 1 |
| Bank account or service | 1 |
Where Thaxton Investment Corporation complaints are filed
Top states by attributed volume, lighter-filing company
- Leading state
- TX
- 22.9% of this company's filings
Thaxton Investment Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 245
- +1784.6% vs 2013
Volume vs. relief
Where Thaxton Investment Corporation sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Thaxton Investment Corporation files more complaint volume than 23% of them, and closes complaints with relief more often than 73% of them, placing it in the quadrant for lower volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,565 · Closed with relief: 14.1%
Top States
| State | Complaints |
|---|---|
| TX | 358 |
| SC | 301 |
| GA | 221 |
| AL | 165 |
| TN | 132 |
| IL | 83 |
| IN | 45 |
| OK | 37 |
| WI | 33 |
| MO | 33 |
| FL | 23 |
| KY | 22 |
| NC | 20 |
| MS | 13 |
| LA | 12 |
| CA | 7 |
| PA | 6 |
| VA | 5 |
| MI | 5 |
| OH | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 341 |
| Attempts to collect debt not owed | 203 |
| Improper use of your report | 168 |
| Took or threatened to take negative or legal action | 130 |
| Problem with a company's investigation into an existing problem | 102 |
| Struggling to pay your loan | 78 |
| Communication tactics | 76 |
| Problem when making payments | 55 |
| Problem with a credit reporting company's investigation into an existing problem | 49 |
| Written notification about debt | 47 |
| False statements or representation | 43 |
| Charged fees or interest you didn't expect | 36 |
| Problems when you are unable to pay | 27 |
| Improper contact or sharing of info | 25 |
| Managing the loan or lease | 23 |
| Threatened to contact someone or share information improperly | 21 |
| Problem with the payoff process at the end of the loan | 20 |
| Problem with additional add-on products or services | 18 |
| Getting the loan | 16 |
| Received a loan you didn't apply for | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 13 | 100% |
| 2014 | 28 | 100% |
| 2015 | 35 | 100% |
| 2016 | 30 | 73.3% |
| 2017 | 47 | 97.9% |
| 2018 | 60 | 98.3% |
| 2019 | 57 | 100% |
| 2020 | 62 | 100% |
| 2021 | 90 | 98.9% |
| 2022 | 118 | 100% |
| 2023 | 195 | 100% |
| 2024 | 241 | 100% |
| 2025 | 344 | 100% |
| 2026 | 245 | 100% |
Source: CFPB Consumer Complaint Database
Thaxton Investment Corporation in the light-volume third
Thaxton Investment Corporation's 1,565 logged complaints stay concentrated: only 37 states show a filing. Only 39.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-25. Volume lands in the lightest third of the indexed company corpus (#262 of 342).
Thaxton Investment Corporation answers 99.3% of complaints inside the CFPB's tracked window and closes 85.4% with a written explanation. 14.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Thaxton Investment Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Thaxton Investment Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.6K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Thaxton Investment Corporation (#262 of 342; 99.3% timely; 14.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume