Thaxton Investment Corporation
1.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Thaxton Investment Corporation complaint mix by product
- Debt collection 559 36.3% – 16% relief
- Credit reporting 417 27.0% – 25% relief
- Credit reporting, 198 12.8% – 1% relief
- Payday loan, 152 9.9% – 1% relief
- Payday loan, 142 9.2% – 13% relief
- Consumer Loan 52 3.4% – 8% relief
- Vehicle loan 22 1.4% – 5% relief
How Thaxton Investment Corporation's 1.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 559 |
| Credit reporting or other personal consumer reports | 417 |
| Credit reporting, credit repair services, or other personal consumer reports | 198 |
| Payday loan, title loan, or personal loan | 152 |
| Payday loan, title loan, personal loan, or advance loan | 142 |
| Consumer Loan | 52 |
| Vehicle loan or lease | 22 |
| Credit card | 6 |
| Payday loan | 6 |
| Credit reporting | 3 |
| Debt or credit management | 2 |
| Credit card or prepaid card | 2 |
| Money transfer, virtual currency, or money service | 2 |
| Checking or savings account | 1 |
| Bank account or service | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 358 |
| SC | 301 |
| GA | 221 |
| AL | 165 |
| TN | 132 |
| IL | 83 |
| IN | 45 |
| OK | 37 |
| WI | 33 |
| MO | 33 |
| FL | 23 |
| KY | 22 |
| NC | 20 |
| MS | 13 |
| LA | 12 |
| CA | 7 |
| PA | 6 |
| VA | 5 |
| MI | 5 |
| OH | 5 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 341 |
| Attempts to collect debt not owed | 203 |
| Improper use of your report | 168 |
| Took or threatened to take negative or legal action | 130 |
| Problem with a company's investigation into an existing problem | 102 |
| Struggling to pay your loan | 78 |
| Communication tactics | 76 |
| Problem when making payments | 55 |
| Problem with a credit reporting company's investigation into an existing problem | 49 |
| Written notification about debt | 47 |
| False statements or representation | 43 |
| Charged fees or interest you didn't expect | 36 |
| Problems when you are unable to pay | 27 |
| Improper contact or sharing of info | 25 |
| Managing the loan or lease | 23 |
| Threatened to contact someone or share information improperly | 21 |
| Problem with the payoff process at the end of the loan | 20 |
| Problem with additional add-on products or services | 18 |
| Getting the loan | 16 |
| Received a loan you didn't apply for | 10 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 13 | 100% |
| 2014 | 28 | 100% |
| 2015 | 35 | 100% |
| 2016 | 30 | 73.3% |
| 2017 | 47 | 97.9% |
| 2018 | 60 | 98.3% |
| 2019 | 57 | 100% |
| 2020 | 62 | 100% |
| 2021 | 90 | 98.9% |
| 2022 | 118 | 100% |
| 2023 | 195 | 100% |
| 2024 | 241 | 100% |
| 2025 | 344 | 100% |
| 2026 | 245 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Thaxton Investment Corporation
Thaxton Investment Corporation's 1,565 logged complaints stay concentrated: only 37 states show a filing on record. Only 39.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-25.
Thaxton Investment Corporation answers 99.3% of complaints inside the CFPB's tracked window and closes 85.4% with a written explanation. 14.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Thaxton Investment Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Thaxton Investment Corporation have?
1,565, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Thaxton Investment Corporation respond to complaints on time?
99.3% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Thaxton Investment Corporation?
"Incorrect information on your report", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.