CFPB · Lighter filing volume
Carvana Group, LLC
1.2K CFPB complaints (light-volume third) · 48 states · top issue Getting a loan or lease.
Carvana Group, LLC is in the light-volume third with 1.2K CFPB complaints (ranks #307 of 342). Timely 98% · relief 0.3% · top product Vehicle loan or lease. Allegations, not findings.
- Volume rank #307 of 342
- Lighter filing volume
- +6100% filings 2015 to 2026
CFPB relief outcome brief
CCDB company carvana-group-llc
0.3% relief · 98% timely · 1.2K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Byrider Franchising, LLC (0.3% relief)
Carvana Group, LLC closes 0.3% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Carvana Group, LLC's 1.2K filings include narrative text
58.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Carvana Group, LLC complaint mix by product
- Vehicle loan 739 62.9% – 0% relief
- Credit reporting 183 15.6% – 0% relief
- Credit reporting, 113 9.6% – 0% relief
- Debt collection 78 6.6% – 0% relief
- Money transfer, 35 3.0% – 0% relief
- Payday loan, 14 1.2% – 0% relief
- Checking or 12 1.0% – 0% relief
Lighter-volume mix: how Carvana Group, LLC's 1.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 739 |
| Credit reporting or other personal consumer reports | 183 |
| Credit reporting, credit repair services, or other personal consumer reports | 113 |
| Debt collection | 78 |
| Money transfer, virtual currency, or money service | 35 |
| Payday loan, title loan, or personal loan | 14 |
| Checking or savings account | 12 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Consumer Loan | 3 |
| Credit card | 1 |
| Credit card or prepaid card | 1 |
Nationwide filing states for Carvana Group, LLC
Top states by attributed volume, lighter-filing company
- Leading state
- GA
- 10.9% of this company's filings
Carvana Group, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 124
- +6100% vs 2015
Top States
| State | Complaints |
|---|---|
| GA | 129 |
| CA | 118 |
| TX | 113 |
| FL | 83 |
| PA | 64 |
| NY | 51 |
| NC | 47 |
| IL | 44 |
| NJ | 44 |
| MI | 42 |
| VA | 41 |
| TN | 37 |
| SC | 30 |
| AZ | 27 |
| MD | 26 |
| OH | 24 |
| AL | 21 |
| MO | 21 |
| MA | 20 |
| WI | 18 |
Top Issues
| Issue | Complaints |
|---|---|
| Getting a loan or lease | 364 |
| Managing the loan or lease | 233 |
| Improper use of your report | 206 |
| Problems at the end of the loan or lease | 85 |
| Incorrect information on your report | 68 |
| Attempts to collect debt not owed | 34 |
| Repossession | 26 |
| Written notification about debt | 16 |
| Took or threatened to take negative or legal action | 15 |
| Struggling to pay your loan | 14 |
| Other transaction problem | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 13 |
| Problem with a company's investigation into an existing problem | 12 |
| False statements or representation | 11 |
| Problem with a lender or other company charging your account | 11 |
| Fraud or scam | 9 |
| Credit monitoring or identity theft protection services | 7 |
| Money was not available when promised | 6 |
| Getting the loan | 5 |
| Unable to get your credit report or credit score | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 100% |
| 2016 | 1 | 100% |
| 2017 | 6 | 100% |
| 2018 | 19 | 94.7% |
| 2019 | 37 | 81.1% |
| 2020 | 43 | 79.1% |
| 2021 | 107 | 100% |
| 2022 | 159 | 98.7% |
| 2023 | 151 | 100% |
| 2024 | 204 | 99% |
| 2025 | 330 | 99.7% |
| 2026 | 124 | 98.4% |
Source: CFPB Consumer Complaint Database
Carvana Group, LLC in the light-volume third
Carvana Group, LLC's 1,183 logged complaints reach a nationwide footprint - 48 states have at least one filing. 58.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-25. Volume lands in the lightest third of the indexed company corpus (#307 of 342).
Carvana Group, LLC answers 98% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Getting a loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Carvana Group, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Carvana Group, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Carvana Group, LLC (#307 of 342; 98% timely; 0.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume