CFPB · Lighter filing volume
Carvana Group, LLC
1.2K CFPB complaints (light-volume third) · 48 states · top issue Getting a loan or lease.
Carvana Group, LLC is in the light-volume third with 1.2K CFPB complaints (ranks #307 of 342). Timely 98% · relief 0.3% · top product Vehicle loan or lease. Allegations, not findings.
- Lighter filing volume
- +6100% filings 2015 to 2026
CFPB relief outcome brief
CCDB company carvana-group-llc
0.3% relief · 98% timely · 1.2K filings · Vehicle loan or lease
Same-product relief peers
Nearest relief peer: Byrider Franchising, LLC (0.3% relief)
Carvana Group, LLC closes 0.3% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Carvana Group, LLC scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (1/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
1 / 100 percentile-benchmarked
0.3% of complaints closed with relief to the consumer
Timely response
96 / 100 percentile-benchmarked
98% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.2% of complaints closed with an explanation to the consumer
Most of Carvana Group, LLC's 1.2K filings include narrative text
58.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Carvana Group, LLC complaint mix by product
- Vehicle loan 739 62.9% – 0% relief
- Credit reporting 183 15.6% – 0% relief
- Credit reporting, 113 9.6% – 0% relief
- Debt collection 78 6.6% – 0% relief
- Money transfer, 35 3.0% – 0% relief
- Payday loan, 14 1.2% – 0% relief
- Checking or 12 1.0% – 0% relief
Lighter-volume mix: how Carvana Group, LLC's 1.2K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 739 |
| Credit reporting or other personal consumer reports | 183 |
| Credit reporting, credit repair services, or other personal consumer reports | 113 |
| Debt collection | 78 |
| Money transfer, virtual currency, or money service | 35 |
| Payday loan, title loan, or personal loan | 14 |
| Checking or savings account | 12 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Consumer Loan | 3 |
| Credit card | 1 |
| Credit card or prepaid card | 1 |
Nationwide filing states for Carvana Group, LLC
Top states by attributed volume, lighter-filing company
- Leading state
- GA
- 10.9% of this company's filings
Carvana Group, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 124
- +6100% vs 2015
Volume vs. relief
Where Carvana Group, LLC sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, Carvana Group, LLC files more complaint volume than 10% of them, and closes complaints with relief more often than 27% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,183 · Closed with relief: 0.3%
Top States
| State | Complaints |
|---|---|
| GA | 129 |
| CA | 118 |
| TX | 113 |
| FL | 83 |
| PA | 64 |
| NY | 51 |
| NC | 47 |
| IL | 44 |
| NJ | 44 |
| MI | 42 |
| VA | 41 |
| TN | 37 |
| SC | 30 |
| AZ | 27 |
| MD | 26 |
| OH | 24 |
| AL | 21 |
| MO | 21 |
| MA | 20 |
| WI | 18 |
Top Issues
| Issue | Complaints |
|---|---|
| Getting a loan or lease | 364 |
| Managing the loan or lease | 233 |
| Improper use of your report | 206 |
| Problems at the end of the loan or lease | 85 |
| Incorrect information on your report | 68 |
| Attempts to collect debt not owed | 34 |
| Repossession | 26 |
| Written notification about debt | 16 |
| Took or threatened to take negative or legal action | 15 |
| Struggling to pay your loan | 14 |
| Other transaction problem | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 13 |
| Problem with a company's investigation into an existing problem | 12 |
| False statements or representation | 11 |
| Problem with a lender or other company charging your account | 11 |
| Fraud or scam | 9 |
| Credit monitoring or identity theft protection services | 7 |
| Money was not available when promised | 6 |
| Getting the loan | 5 |
| Unable to get your credit report or credit score | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 100% |
| 2016 | 1 | 100% |
| 2017 | 6 | 100% |
| 2018 | 19 | 94.7% |
| 2019 | 37 | 81.1% |
| 2020 | 43 | 79.1% |
| 2021 | 107 | 100% |
| 2022 | 159 | 98.7% |
| 2023 | 151 | 100% |
| 2024 | 204 | 99% |
| 2025 | 330 | 99.7% |
| 2026 | 124 | 98.4% |
Source: CFPB Consumer Complaint Database
Carvana Group, LLC in the light-volume third
Carvana Group, LLC's 1,183 logged complaints reach a nationwide footprint - 48 states have at least one filing. 58.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-25. Volume lands in the lightest third of the indexed company corpus (#307 of 342).
Carvana Group, LLC answers 98% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Getting a loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Carvana Group, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Carvana Group, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.2K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Carvana Group, LLC (#307 of 342; 98% timely; 0.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Lighter filing volume