2026 data Public-data reference Official source

CarMax, Inc.

3.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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3.8K
Total Complaints
99.8%
Timely Response
0%
Disputed
2.2%
Relief Provided
51
States Active
2013
Since

Data updated June 2026

Timely response rate 99.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 2.2%
Industry median

Share closed with monetary or non-monetary relief.

CarMax, Inc. complaint mix by product

Total complaints: 3.8K

CarMax, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 3.8K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting: 1,314 complaints (34.8%), resolution 1.1% Credit reporting 34.8% Vehicle loan: 1,124 complaints (29.8%), resolution 2.7% Vehicle loan 29.8% Credit reporting,: 666 complaints (17.6%), resolution 1.5% Credit reporting, 17.6% Debt collection: 554 complaints (14.7%), resolution 2.9% Debt collection 14.7% Consumer Loan: 100 complaints (2.6%), resolution 11.0% Credit card: 10 complaints (0.3%), resolution 0.0% Credit card: 9 complaints (0.2%), resolution 11.1%
  • Credit reporting 1K 34.8% – 1% relief
  • Vehicle loan 1K 29.8% – 3% relief
  • Credit reporting, 666 17.6% – 2% relief
  • Debt collection 554 14.7% – 3% relief
  • Consumer Loan 100 2.6% – 11% relief
  • Credit card 10 0.3% – 0% relief
  • Credit card 9 0.2% – 11% relief

How CarMax, Inc.'s 3.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit reporting or other personal consumer reports 1.3K
Vehicle loan or lease 1.1K
Credit reporting, credit repair services, or other personal consumer reports 666
Debt collection 554
Consumer Loan 100
Credit card 10
Credit card or prepaid card 9
Payday loan, title loan, or personal loan 7
Payday loan, title loan, personal loan, or advance loan 3
Credit reporting 2
Money transfer, virtual currency, or money service 1
Bank account or service 1
Other financial service 1

Top States

State Complaints
GA 601
TX 465
CA 410
FL 401
NC 217
IL 208
MD 150
SC 119
VA 107
TN 106
LA 99
AL 86
PA 78
MS 63
NV 54
NY 49
OH 48
AZ 44
IN 42
CT 42

Top Issues

Issue Complaints
Incorrect information on your report 1.0K
Improper use of your report 721
Managing the loan or lease 339
Problem with a company's investigation into an existing problem 286
Attempts to collect debt not owed 240
Getting a loan or lease 208
Repossession 172
Problem with a credit reporting company's investigation into an existing problem 136
Problems at the end of the loan or lease 123
Struggling to pay your loan 104
Took or threatened to take negative or legal action 99
Written notification about debt 77
False statements or representation 67
Communication tactics 53
Problems when you are unable to pay 27
Credit monitoring or identity theft protection services 20
Shopping for a loan or lease 15
Taking out the loan or lease 10
Threatened to contact someone or share information improperly 7
Getting a credit card 7

Yearly Trend

Year Complaints Timely
2013 4 100%
2014 28 100%
2015 33 100%
2016 33 100%
2017 57 96.5%
2018 74 98.6%
2019 83 97.6%
2020 141 99.3%
2021 279 99.6%
2022 384 100%
2023 469 99.8%
2024 637 99.8%
2025 1.0K 100%
2026 543 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About CarMax, Inc.

CarMax, Inc.'s 3,792 logged complaints reach a nationwide footprint - 51 states have at least one filing on record. Only 39.5% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-25.

CarMax, Inc. answers 99.8% of complaints inside the CFPB's tracked window and closes 97.3% with a written explanation. 2.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about CarMax, Inc..

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does CarMax, Inc. have?

3,792, per the CFPB's public complaint count for this company (see the full breakdown above).

Does CarMax, Inc. respond to complaints on time?

99.8% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about CarMax, Inc.?

"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.