Total complaints
5.2K
Filed since 2016
5.2K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
5.2K consumer complaints filed with the CFPB
This profile shows Bridgecrest Acceptance Corporation's complaint history from CFPB public records. 5,184 consumers have filed complaints since 2016. The company has a 97.6% timely response rate and has provided relief in 0.1% of cases.
Total complaints
5.2K
Filed since 2016
Timely response
97.6%
CFPB-tracked response window
Relief rate
0.1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Bridgecrest Acceptance Corporation's 5.2K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 2.0K |
| Credit reporting or other personal consumer reports | 1.5K |
| Debt collection | 977 |
| Credit reporting, credit repair services, or other personal consumer reports | 656 |
| Consumer Loan | 50 |
| Credit card | 11 |
| Payday loan, title loan, or personal loan | 9 |
| Money transfer, virtual currency, or money service | 9 |
| Payday loan, title loan, personal loan, or advance loan | 7 |
| Checking or savings account | 6 |
| Debt or credit management | 5 |
| Credit card or prepaid card | 4 |
| Bank account or service | 1 |
| Mortgage | 1 |
| State | Complaints |
|---|---|
| GA | 671 |
| TX | 669 |
| FL | 587 |
| CA | 353 |
| NC | 294 |
| PA | 258 |
| IL | 202 |
| SC | 172 |
| OH | 168 |
| MD | 158 |
| VA | 141 |
| NV | 124 |
| NY | 111 |
| AL | 111 |
| TN | 110 |
| AZ | 109 |
| MI | 90 |
| NJ | 85 |
| MO | 82 |
| IN | 78 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 1.4K |
| Managing the loan or lease | 618 |
| Improper use of your report | 457 |
| Repossession | 451 |
| Attempts to collect debt not owed | 394 |
| Problem with a company's investigation into an existing problem | 350 |
| Struggling to pay your loan | 278 |
| Problem with a credit reporting company's investigation into an existing problem | 215 |
| Problems at the end of the loan or lease | 209 |
| Took or threatened to take negative or legal action | 203 |
| Getting a loan or lease | 155 |
| Written notification about debt | 152 |
| False statements or representation | 146 |
| Communication tactics | 56 |
| Credit monitoring or identity theft protection services | 20 |
| Problems when you are unable to pay | 19 |
| Threatened to contact someone or share information improperly | 17 |
| Unable to get your credit report or credit score | 6 |
| Problem when making payments | 6 |
| Electronic communications | 6 |
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 38 | 100% |
| 2017 | 70 | 100% |
| 2018 | 105 | 99% |
| 2019 | 137 | 97.8% |
| 2020 | 213 | 96.2% |
| 2021 | 368 | 93.2% |
| 2022 | 463 | 94% |
| 2023 | 658 | 98.3% |
| 2024 | 915 | 97.6% |
| 2025 | 1.7K | 98.5% |
| 2026 | 561 | 99.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Bridgecrest Acceptance Corporation has accumulated 5,184 consumer complaints in the CFPB public database, with filings active across 50 U.S. states. Of those submissions, 1,756 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2026-04-07, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Bridgecrest Acceptance Corporation reports a 97.6% timely-response rate and has closed 95.9% of cases with a written explanation to the consumer. 0.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0.3% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Vehicle loan or lease", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Bridgecrest Acceptance Corporation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Bridgecrest Acceptance Corporation has received 5,184 consumer complaints filed with the Consumer Financial Protection Bureau.
Bridgecrest Acceptance Corporation has a 97.6% timely response rate to CFPB complaints.
The most common issue reported against Bridgecrest Acceptance Corporation is "Incorrect information on your report" in the "Vehicle loan or lease" product category.
Read our methodology — how this data is sourced, computed, and verified.