Loan modification,collection,foreclosure

108.1K consumer complaints across 536 companies

This page tracks consumer complaints about "Loan modification,collection,foreclosure" filed with the CFPB. 108,056 complaints mention this issue across 536 companies. The most affected product category is "Mortgage".

108.1K
Total Complaints
536
Companies
Mortgage
Top Product

Companies with Most Complaints for This Issue

# Company Complaints
1 BANK OF AMERICA, NATIONAL ASSOCIATION 24.5K
2 WELLS FARGO & COMPANY 16.7K
3 Ocwen Financial Corporation 10.7K
4 JPMORGAN CHASE & CO. 9.5K
5 NATIONSTAR MORTGAGE LLC 7.0K
6 CITIBANK, N.A. 4.5K
7 Ditech Financial LLC 3.6K
8 SELECT PORTFOLIO SERVICING, INC. 3.2K
9 U.S. BANCORP 2.2K
10 HSBC NORTH AMERICA HOLDINGS INC. 2.0K
11 PNC Bank N.A. 2.0K
12 Seterus, Inc. 1.4K
13 Specialized Loan Servicing Holdings LLC 1.4K
14 SUNTRUST BANKS, INC. 1.4K
15 Caliber Home Loans, Inc. 1.1K
16 Flagstar Bank, N.A. 1.0K
17 CIT BANK, NATIONAL ASSOCIATION 944
18 Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) 849
19 M&T BANK CORPORATION 765
20 PHH Mortgage Services Corporation 728
21 CARRINGTON MORTGAGE SERVICES, LLC 719
22 RUSHMORE LOAN MANAGEMENT SERVICES LLC 529
23 Shellpoint Partners, LLC 520
24 Selene Finance LP 493
25 Servis One, Inc., Titusville, PA Branch 434
26 PENNYMAC LOAN SERVICES, LLC. 430
27 EVERBANK, NATIONAL ASSOCIATION 409
28 FIFTH THIRD FINANCIAL CORPORATION 403
29 Residential Credit Solutions, Inc. 401
30 CITIZENS FINANCIAL GROUP, INC. 375
31 CAPITAL ONE FINANCIAL CORPORATION 356
32 BB&T CORPORATION 330
33 Fay Servicing, LLC 269
34 SANTANDER BANK, NATIONAL ASSOCIATION 219
35 ARVEST BANK GROUP, INC. 210
36 RoundPoint Mortgage Servicing LLC 208
37 TD BANK US HOLDING COMPANY 206
38 Freedom Mortgage Company 182
39 REGIONS FINANCIAL CORPORATION 179
40 NAVY FEDERAL CREDIT UNION 153
41 LoanCare, LLC 146
42 Dovenmuehle Mortgage, Inc. 142
43 VANDERBILT MORTGAGE & FINANCE, INC 140
44 BMO Bank, N.A. 139
45 21ST MORTGAGE CORP. 130
46 Real Time Group, Inc. 126
47 Rocket Mortgage, LLC 116
48 Reverse Mortgage Solutions, Inc. 113
49 MORGAN STANLEY & CO. LLC 112
50 Statebridge Company 109

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the Data Says About "Loan modification,collection,foreclosure" Complaints

The CFPB public record contains 108,056 consumer complaints tagged with the issue "Loan modification,collection,foreclosure", distributed across 536 distinct companies that have been named as the respondent on at least one filing. That spread tells you whether the pattern is concentrated in a handful of firms or is a systemic theme across the market — an issue touching many companies often signals a structural friction in how a product category is sold, serviced, or collected on, rather than a single company's operational problem.

The most common product category where "Loan modification,collection,foreclosure" is raised is "Mortgage". Product-to-issue pairings matter because the CFPB routes complaints to the appropriate federal or state regulator based on the financial product involved, and patterns inside a product category often mirror the specific consumer-protection rules that apply (TILA, RESPA, FCRA, FDCPA, EFTA, or state UDAP statutes, depending on the product). A high number of companies appearing against the same issue inside one product category is therefore a stronger signal than volume alone: it suggests the issue is a category-level risk worth studying.

The CFPB categorizes each complaint based on the consumer's own description of the problem, so the label "Loan modification,collection,foreclosure" reflects consumer perception — not a regulatory finding. A complaint is an allegation, not proven wrongdoing, and the presence of a filing against a company does not mean that company violated any law or rule. Use this page to understand the shape of consumer concerns around "Loan modification,collection,foreclosure", then cross-check individual companies using their own CFPB profiles and the official CFPB database. For legal, financial, or regulatory advice, consult a licensed professional — this page is informational only.

About this issue: "Loan modification,collection,foreclosure" is a consumer-reported issue category defined by the CFPB. Complaints are categorized based on the consumer's description of their problem. The presence of complaints does not imply wrongdoing by any company.

Related