CFPB · Narrative-heavy record
Columbia Banking System, Inc.
299 CFPB complaints · 48.2% with narratives · top issue Managing an account.
Columbia Banking System, Inc.: 48.2% of 299 filings include consumer narratives. Timely 100% · relief 1.3% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +340% filings 2019 to 2026
CFPB relief outcome brief
CCDB company columbia-banking-system-inc
1.3% relief · 100% timely · 299 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Relay Financial (US), Corp. (1.4% relief)
Columbia Banking System, Inc. closes 1.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Columbia Banking System, Inc.'s 299 filings include narrative text
48.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Columbia Banking System, Inc. complaint mix by product
- Checking or 172 59.3% – 2% relief
- Mortgage 26 9.0% – 0% relief
- Money transfer, 25 8.6% – 4% relief
- Debt collection 22 7.6% – 0% relief
- Credit reporting 20 6.9% – 0% relief
- Vehicle loan 15 5.2% – 0% relief
- Payday loan, 10 3.4% – 0% relief
How Columbia Banking System, Inc.'s 299 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 172 |
| Mortgage | 26 |
| Money transfer, virtual currency, or money service | 25 |
| Debt collection | 22 |
| Credit reporting or other personal consumer reports | 20 |
| Vehicle loan or lease | 15 |
| Payday loan, title loan, personal loan, or advance loan | 10 |
| Credit card | 3 |
| Debt or credit management | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Student loan | 1 |
| Credit card or prepaid card | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where Columbia Banking System, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- OR
- 30.1% of this company's filings
Columbia Banking System, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 44
- +340% vs 2019
Top States
| State | Complaints |
|---|---|
| OR | 90 |
| WA | 63 |
| CA | 55 |
| FL | 16 |
| TX | 8 |
| NJ | 8 |
| ID | 7 |
| GA | 6 |
| VA | 4 |
| NY | 4 |
| MN | 3 |
| MD | 3 |
| PA | 3 |
| IN | 2 |
| MI | 2 |
| NC | 2 |
| OH | 2 |
| UNITED STATES MINOR OUTLYING ISLANDS | 1 |
| SC | 1 |
| RI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 101 |
| Problem with a lender or other company charging your account | 27 |
| Closing an account | 17 |
| Opening an account | 15 |
| Trouble during payment process | 12 |
| Managing the loan or lease | 12 |
| Fraud or scam | 11 |
| Problem caused by your funds being low | 11 |
| Problem with a company's investigation into an existing problem | 11 |
| Attempts to collect debt not owed | 9 |
| Incorrect information on your report | 8 |
| Improper use of your report | 7 |
| Took or threatened to take negative or legal action | 6 |
| Struggling to pay mortgage | 5 |
| Charged fees or interest you didn't expect | 4 |
| Problem when making payments | 4 |
| False statements or representation | 4 |
| Problem with the payoff process at the end of the loan | 3 |
| Confusing or missing disclosures | 2 |
| Other transaction problem | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 10 | 100% |
| 2020 | 13 | 100% |
| 2021 | 5 | 100% |
| 2022 | 6 | 100% |
| 2023 | 70 | 100% |
| 2024 | 61 | 100% |
| 2025 | 90 | 100% |
| 2026 | 44 | 100% |
Source: CFPB Consumer Complaint Database
Columbia Banking System, Inc.'s narrative-rich complaint ledger
Columbia Banking System, Inc.'s 299 logged complaints stay concentrated: only 34 states show a filing. 48.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-10.
Columbia Banking System, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 98.7% with a written explanation. 1.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Columbia Banking System, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Columbia Banking System, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 299.
- Accurate Background Δ 0 complaints · 39.8% relief 299complaints
- American Accounts & Advisers, Inc. Δ 0 complaints · 0% relief 299complaints
- Collection Bureau of Fort Walton Beach, Inc Δ 0 complaints · 0% relief 299complaints
- Georgia Student Finance Authority Δ 0 complaints · 1.3% relief 299complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Columbia Banking System, Inc. (100% timely; 1.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record