Columbia Banking System, Inc.
299 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Columbia Banking System, Inc. complaint mix by product
- Checking or 172 59.3% – 2% relief
- Mortgage 26 9.0% – 0% relief
- Money transfer, 25 8.6% – 4% relief
- Debt collection 22 7.6% – 0% relief
- Credit reporting 20 6.9% – 0% relief
- Vehicle loan 15 5.2% – 0% relief
- Payday loan, 10 3.4% – 0% relief
How Columbia Banking System, Inc.'s 299 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 172 |
| Mortgage | 26 |
| Money transfer, virtual currency, or money service | 25 |
| Debt collection | 22 |
| Credit reporting or other personal consumer reports | 20 |
| Vehicle loan or lease | 15 |
| Payday loan, title loan, personal loan, or advance loan | 10 |
| Credit card | 3 |
| Debt or credit management | 2 |
| Payday loan, title loan, or personal loan | 1 |
| Student loan | 1 |
| Credit card or prepaid card | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| OR | 90 |
| WA | 63 |
| CA | 55 |
| FL | 16 |
| TX | 8 |
| NJ | 8 |
| ID | 7 |
| GA | 6 |
| VA | 4 |
| NY | 4 |
| MN | 3 |
| MD | 3 |
| PA | 3 |
| IN | 2 |
| MI | 2 |
| NC | 2 |
| OH | 2 |
| UNITED STATES MINOR OUTLYING ISLANDS | 1 |
| SC | 1 |
| RI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 101 |
| Problem with a lender or other company charging your account | 27 |
| Closing an account | 17 |
| Opening an account | 15 |
| Trouble during payment process | 12 |
| Managing the loan or lease | 12 |
| Fraud or scam | 11 |
| Problem caused by your funds being low | 11 |
| Problem with a company's investigation into an existing problem | 11 |
| Attempts to collect debt not owed | 9 |
| Incorrect information on your report | 8 |
| Improper use of your report | 7 |
| Took or threatened to take negative or legal action | 6 |
| Struggling to pay mortgage | 5 |
| Charged fees or interest you didn't expect | 4 |
| Problem when making payments | 4 |
| False statements or representation | 4 |
| Problem with the payoff process at the end of the loan | 3 |
| Confusing or missing disclosures | 2 |
| Other transaction problem | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 10 | 100% |
| 2020 | 13 | 100% |
| 2021 | 5 | 100% |
| 2022 | 6 | 100% |
| 2023 | 70 | 100% |
| 2024 | 61 | 100% |
| 2025 | 90 | 100% |
| 2026 | 44 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Columbia Banking System, Inc.
Columbia Banking System, Inc.'s 299 logged complaints stay concentrated: only 34 states show a filing on record. 48.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-10.
Columbia Banking System, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 98.7% with a written explanation. 1.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Columbia Banking System, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Columbia Banking System, Inc. have?
299, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Columbia Banking System, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Columbia Banking System, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.