Eastern Bankshares Inc
126 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Eastern Bankshares Inc complaint mix by product
- Checking or 74 60.2% – 28% relief
- Mortgage 21 17.1% – 10% relief
- Credit reporting 12 9.8% – 0% relief
- Money transfer, 4 3.3% – 75% relief
- Payday loan, 4 3.3% – 0% relief
- Debt collection 4 3.3% – 0% relief
- Vehicle loan 4 3.3% – 0% relief
How Eastern Bankshares Inc's 126 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 74 |
| Mortgage | 21 |
| Credit reporting or other personal consumer reports | 12 |
| Money transfer, virtual currency, or money service | 4 |
| Payday loan, title loan, or personal loan | 4 |
| Debt collection | 4 |
| Vehicle loan or lease | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
Top States
| State | Complaints |
|---|---|
| MA | 111 |
| ME | 2 |
| NH | 2 |
| NY | 2 |
| CT | 1 |
| VA | 1 |
| VT | 1 |
| MD | 1 |
| FL | 1 |
| GA | 1 |
| RI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 38 |
| Closing an account | 13 |
| Opening an account | 10 |
| Incorrect information on your report | 10 |
| Trouble during payment process | 10 |
| Problem with a lender or other company charging your account | 8 |
| Problem caused by your funds being low | 5 |
| Struggling to pay mortgage | 5 |
| Problem with a company's investigation into an existing problem | 3 |
| Closing on a mortgage | 3 |
| Fraud or scam | 2 |
| Improper use of your report | 2 |
| Attempts to collect debt not owed | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Written notification about debt | 2 |
| Getting a line of credit | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Incorrect exchange rate | 1 |
| Getting the loan | 1 |
| Credit limit changed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 3 | 100% |
| 2019 | 10 | 100% |
| 2020 | 6 | 100% |
| 2021 | 13 | 100% |
| 2022 | 18 | 100% |
| 2023 | 13 | 100% |
| 2024 | 20 | 100% |
| 2025 | 24 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Eastern Bankshares Inc
Eastern Bankshares Inc's 126 logged complaints stay concentrated: only 11 states show a filing on record. Only 37.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2018 through 2026-06-23.
Eastern Bankshares Inc answers 100% of complaints inside the CFPB's tracked window and closes 76.2% with a written explanation. 20.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Eastern Bankshares Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Eastern Bankshares Inc have?
126, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Eastern Bankshares Inc respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Eastern Bankshares Inc?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.