CFPB · Mid-pack CFPB posture
Eastern Bankshares Inc
126 CFPB complaints · 11 states · top issue Managing an account.
Eastern Bankshares Inc has 126 consumer complaints in the CFPB public database. Timely response is 100%; 20.6% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +533.3% filings 2018 to 2026
CFPB relief outcome brief
CCDB company eastern-bankshares-inc
20.6% relief · 100% timely · 126 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Security Service Federal Credit Union (20.6% relief)
Eastern Bankshares Inc closes 20.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 126 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Eastern Bankshares Inc complaint mix by product
- Checking or 74 60.2% – 28% relief
- Mortgage 21 17.1% – 10% relief
- Credit reporting 12 9.8% – 0% relief
- Money transfer, 4 3.3% – 75% relief
- Payday loan, 4 3.3% – 0% relief
- Debt collection 4 3.3% – 0% relief
- Vehicle loan 4 3.3% – 0% relief
How Eastern Bankshares Inc's 126 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 74 |
| Mortgage | 21 |
| Credit reporting or other personal consumer reports | 12 |
| Money transfer, virtual currency, or money service | 4 |
| Payday loan, title loan, or personal loan | 4 |
| Debt collection | 4 |
| Vehicle loan or lease | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
Concentrated filing states for Eastern Bankshares Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- MA
- 88.1% of this company's filings
Eastern Bankshares Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 19
- +533.3% vs 2018
Top States
| State | Complaints |
|---|---|
| MA | 111 |
| ME | 2 |
| NH | 2 |
| NY | 2 |
| CT | 1 |
| VA | 1 |
| VT | 1 |
| MD | 1 |
| FL | 1 |
| GA | 1 |
| RI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 38 |
| Closing an account | 13 |
| Opening an account | 10 |
| Incorrect information on your report | 10 |
| Trouble during payment process | 10 |
| Problem with a lender or other company charging your account | 8 |
| Problem caused by your funds being low | 5 |
| Struggling to pay mortgage | 5 |
| Problem with a company's investigation into an existing problem | 3 |
| Closing on a mortgage | 3 |
| Fraud or scam | 2 |
| Improper use of your report | 2 |
| Attempts to collect debt not owed | 2 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Written notification about debt | 2 |
| Getting a line of credit | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Incorrect exchange rate | 1 |
| Getting the loan | 1 |
| Credit limit changed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 3 | 100% |
| 2019 | 10 | 100% |
| 2020 | 6 | 100% |
| 2021 | 13 | 100% |
| 2022 | 18 | 100% |
| 2023 | 13 | 100% |
| 2024 | 20 | 100% |
| 2025 | 24 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Eastern Bankshares Inc
Eastern Bankshares Inc's 126 logged complaints stay concentrated: only 11 states show a filing. Only 37.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2026-06-23.
Eastern Bankshares Inc answers 100% of complaints inside the CFPB's tracked window and closes 76.2% with a written explanation. 20.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Eastern Bankshares Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Eastern Bankshares Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 126.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Eastern Bankshares Inc (100% timely; 20.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture