CFPB · Mid-pack CFPB posture
Bok Financial Corp
814 CFPB complaints · 39 states · top issue Managing an account.
Bok Financial Corp has 814 consumer complaints in the CFPB public database. Timely response is 99.9%; 11.4% closed with relief; top product Mortgage. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +2800% filings 2011 to 2026
CFPB relief outcome brief
CCDB company bok-financial-corp
11.4% relief · 99.9% timely · 814 filings · Mortgage
Same-product relief peers
Nearest relief peer: First Horizon Bank - West Congress Street Branch (11.3% relief)
Bok Financial Corp closes 11.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 814 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Bok Financial Corp complaint mix by product
- Mortgage 344 43.8% – 6% relief
- Checking or 235 29.9% – 3% relief
- Bank account 132 16.8% – 44% relief
- Credit reporting, 27 3.4% – 0% relief
- Money transfer, 19 2.4% – 5% relief
- Debt collection 18 2.3% – 11% relief
- Credit reporting 11 1.4% – 0% relief
How Bok Financial Corp's 814 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 344 |
| Checking or savings account | 235 |
| Bank account or service | 132 |
| Credit reporting, credit repair services, or other personal consumer reports | 27 |
| Money transfer, virtual currency, or money service | 19 |
| Debt collection | 18 |
| Credit reporting or other personal consumer reports | 11 |
| Consumer Loan | 10 |
| Credit card | 6 |
| Payday loan, title loan, or personal loan | 3 |
| Vehicle loan or lease | 2 |
| Other financial service | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Debt or credit management | 1 |
| Money transfers | 1 |
| Credit reporting | 1 |
| Credit card or prepaid card | 1 |
Where Bok Financial Corp complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- OK
- 28.5% of this company's filings
Bok Financial Corp rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 29
- +2800% vs 2011
Top States
| State | Complaints |
|---|---|
| OK | 232 |
| TX | 212 |
| NM | 92 |
| CO | 56 |
| AZ | 35 |
| FL | 26 |
| CA | 22 |
| MO | 18 |
| AR | 12 |
| KS | 9 |
| NC | 9 |
| NJ | 8 |
| OH | 8 |
| LA | 7 |
| TN | 5 |
| GA | 4 |
| NY | 4 |
| NV | 3 |
| PA | 3 |
| VA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 162 |
| Trouble during payment process | 100 |
| Loan servicing, payments, escrow account | 64 |
| Deposits and withdrawals | 49 |
| Loan modification,collection,foreclosure | 44 |
| Struggling to pay mortgage | 40 |
| Account opening, closing, or management | 38 |
| Incorrect information on your report | 33 |
| Problems caused by my funds being low | 30 |
| Closing an account | 29 |
| Application, originator, mortgage broker | 25 |
| Closing on a mortgage | 21 |
| Applying for a mortgage or refinancing an existing mortgage | 18 |
| Problem caused by your funds being low | 17 |
| Problem with a lender or other company charging your account | 15 |
| Fraud or scam | 10 |
| Opening an account | 10 |
| Credit decision / Underwriting | 10 |
| Improper use of your report | 9 |
| Settlement process and costs | 8 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 51 | 100% |
| 2013 | 56 | 100% |
| 2014 | 56 | 98.2% |
| 2015 | 68 | 100% |
| 2016 | 58 | 100% |
| 2017 | 75 | 100% |
| 2018 | 55 | 100% |
| 2019 | 40 | 100% |
| 2020 | 55 | 100% |
| 2021 | 43 | 100% |
| 2022 | 56 | 100% |
| 2023 | 50 | 100% |
| 2024 | 53 | 100% |
| 2025 | 68 | 100% |
| 2026 | 29 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Bok Financial Corp
Bok Financial Corp's 814 logged complaints stay concentrated: only 39 states show a filing. Only 36.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-01.
Bok Financial Corp answers 99.9% of complaints inside the CFPB's tracked window and closes 88.1% with a written explanation. 11.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bok Financial Corp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Bok Financial Corp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 814.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Bok Financial Corp (99.9% timely; 11.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture