2026 data Public-data reference Official source

Bok Financial Corp

814 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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814
Total Complaints
99.9%
Timely Response
0%
Disputed
11.4%
Relief Provided
39
States Active
2011
Since

Data updated June 2026

Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 11.4%
Industry median

Share closed with monetary or non-monetary relief.

Bok Financial Corp complaint mix by product

Total complaints: 814

Bok Financial Corp complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 814 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 344 complaints (43.8%), resolution 6.4% Mortgage 43.8% Checking or: 235 complaints (29.9%), resolution 3.0% Checking or 29.9% Bank account: 132 complaints (16.8%), resolution 43.9% Bank account 16.8% Credit reporting,: 27 complaints (3.4%), resolution 0.0% Money transfer,: 19 complaints (2.4%), resolution 5.3% Debt collection: 18 complaints (2.3%), resolution 11.1% Credit reporting: 11 complaints (1.4%), resolution 0.0%
  • Mortgage 344 43.8% – 6% relief
  • Checking or 235 29.9% – 3% relief
  • Bank account 132 16.8% – 44% relief
  • Credit reporting, 27 3.4% – 0% relief
  • Money transfer, 19 2.4% – 5% relief
  • Debt collection 18 2.3% – 11% relief
  • Credit reporting 11 1.4% – 0% relief

How Bok Financial Corp's 814 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 344
Checking or savings account 235
Bank account or service 132
Credit reporting, credit repair services, or other personal consumer reports 27
Money transfer, virtual currency, or money service 19
Debt collection 18
Credit reporting or other personal consumer reports 11
Consumer Loan 10
Credit card 6
Payday loan, title loan, or personal loan 3
Vehicle loan or lease 2
Other financial service 2
Payday loan, title loan, personal loan, or advance loan 1
Debt or credit management 1
Money transfers 1
Credit reporting 1
Credit card or prepaid card 1

Top States

State Complaints
OK 232
TX 212
NM 92
CO 56
AZ 35
FL 26
CA 22
MO 18
AR 12
KS 9
NC 9
NJ 8
OH 8
LA 7
TN 5
GA 4
NY 4
NV 3
PA 3
VA 3

Top Issues

Issue Complaints
Managing an account 162
Trouble during payment process 100
Loan servicing, payments, escrow account 64
Deposits and withdrawals 49
Loan modification,collection,foreclosure 44
Struggling to pay mortgage 40
Account opening, closing, or management 38
Incorrect information on your report 33
Problems caused by my funds being low 30
Closing an account 29
Application, originator, mortgage broker 25
Closing on a mortgage 21
Applying for a mortgage or refinancing an existing mortgage 18
Problem caused by your funds being low 17
Problem with a lender or other company charging your account 15
Fraud or scam 10
Opening an account 10
Credit decision / Underwriting 10
Improper use of your report 9
Settlement process and costs 8

Yearly Trend

Year Complaints Timely
2011 1 100%
2012 51 100%
2013 56 100%
2014 56 98.2%
2015 68 100%
2016 58 100%
2017 75 100%
2018 55 100%
2019 40 100%
2020 55 100%
2021 43 100%
2022 56 100%
2023 50 100%
2024 53 100%
2025 68 100%
2026 29 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Bok Financial Corp

Bok Financial Corp's 814 logged complaints stay concentrated: only 39 states show a filing on record. Only 36.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-01.

Bok Financial Corp answers 99.9% of complaints inside the CFPB's tracked window and closes 88.1% with a written explanation. 11.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Bok Financial Corp.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Bok Financial Corp have?

814, per the CFPB's public complaint count for this company (see the full breakdown above).

Does Bok Financial Corp respond to complaints on time?

99.9% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about Bok Financial Corp?

"Managing an account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.