Cathay Bank
141 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cathay Bank complaint mix by product
- Checking or 71 51.4% – 4% relief
- Money transfer, 28 20.3% – 0% relief
- Mortgage 22 15.9% – 9% relief
- Bank account 8 5.8% – 50% relief
- Credit reporting 5 3.6% – 0% relief
- Payday loan, 2 1.4% – 0% relief
- Credit reporting, 2 1.4% – 50% relief
How Cathay Bank's 141 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 71 |
| Money transfer, virtual currency, or money service | 28 |
| Mortgage | 22 |
| Bank account or service | 8 |
| Credit reporting or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 1 |
| Credit card | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 84 |
| NY | 16 |
| WA | 6 |
| NJ | 5 |
| NC | 4 |
| FL | 4 |
| TX | 4 |
| MA | 2 |
| NV | 1 |
| IL | 1 |
| MN | 1 |
| OR | 1 |
| SC | 1 |
| IA | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 50 |
| Fraud or scam | 19 |
| Trouble during payment process | 10 |
| Opening an account | 9 |
| Closing an account | 7 |
| Other transaction problem | 6 |
| Account opening, closing, or management | 6 |
| Problem with a lender or other company charging your account | 5 |
| Incorrect information on your report | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Closing on a mortgage | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Struggling to pay mortgage | 2 |
| Loan modification,collection,foreclosure | 2 |
| Making/receiving payments, sending money | 2 |
| Loan servicing, payments, escrow account | 2 |
| Written notification about debt | 1 |
| Money was not available when promised | 1 |
| Other features, terms, or problems | 1 |
| Getting the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 100% |
| 2014 | 1 | 100% |
| 2015 | 4 | 100% |
| 2016 | 3 | 100% |
| 2017 | 3 | 100% |
| 2018 | 6 | 100% |
| 2019 | 5 | 100% |
| 2020 | 7 | 100% |
| 2021 | 11 | 81.8% |
| 2022 | 22 | 100% |
| 2023 | 23 | 100% |
| 2024 | 21 | 100% |
| 2025 | 14 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Cathay Bank
Cathay Bank's 141 logged complaints stay concentrated: only 15 states show a filing on record. 41.1% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-06-24.
Cathay Bank answers 98.6% of complaints inside the CFPB's tracked window and closes 90.8% with a written explanation. 7.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cathay Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Cathay Bank have?
141, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Cathay Bank respond to complaints on time?
98.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Cathay Bank?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.