CFPB · Narrative-heavy record
Cathay Bank
141 CFPB complaints · 41.1% with narratives · top issue Managing an account.
Cathay Bank: 41.1% of 141 filings include consumer narratives. Timely 98.6% · relief 7.1% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +1800% filings 2012 to 2026
CFPB relief outcome brief
CCDB company cathay-bank
7.1% relief · 98.6% timely · 141 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: FinCo Services Inc DBA Current (7.4% relief)
Cathay Bank closes 7.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Cathay Bank's 141 filings include narrative text
41.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Cathay Bank complaint mix by product
- Checking or 71 51.4% – 4% relief
- Money transfer, 28 20.3% – 0% relief
- Mortgage 22 15.9% – 9% relief
- Bank account 8 5.8% – 50% relief
- Credit reporting 5 3.6% – 0% relief
- Payday loan, 2 1.4% – 0% relief
- Credit reporting, 2 1.4% – 50% relief
How Cathay Bank's 141 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 71 |
| Money transfer, virtual currency, or money service | 28 |
| Mortgage | 22 |
| Bank account or service | 8 |
| Credit reporting or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 1 |
| Credit card | 1 |
| Credit card or prepaid card | 1 |
Concentrated filing states for Cathay Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 59.6% of this company's filings
Cathay Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 19
- +1800% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 84 |
| NY | 16 |
| WA | 6 |
| NJ | 5 |
| NC | 4 |
| FL | 4 |
| TX | 4 |
| MA | 2 |
| NV | 1 |
| IL | 1 |
| MN | 1 |
| OR | 1 |
| SC | 1 |
| IA | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 50 |
| Fraud or scam | 19 |
| Trouble during payment process | 10 |
| Opening an account | 9 |
| Closing an account | 7 |
| Other transaction problem | 6 |
| Account opening, closing, or management | 6 |
| Problem with a lender or other company charging your account | 5 |
| Incorrect information on your report | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Closing on a mortgage | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Struggling to pay mortgage | 2 |
| Loan modification,collection,foreclosure | 2 |
| Making/receiving payments, sending money | 2 |
| Loan servicing, payments, escrow account | 2 |
| Written notification about debt | 1 |
| Money was not available when promised | 1 |
| Other features, terms, or problems | 1 |
| Getting the loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 100% |
| 2013 | 1 | 100% |
| 2014 | 1 | 100% |
| 2015 | 4 | 100% |
| 2016 | 3 | 100% |
| 2017 | 3 | 100% |
| 2018 | 6 | 100% |
| 2019 | 5 | 100% |
| 2020 | 7 | 100% |
| 2021 | 11 | 81.8% |
| 2022 | 22 | 100% |
| 2023 | 23 | 100% |
| 2024 | 21 | 100% |
| 2025 | 14 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database
Cathay Bank's narrative-rich complaint ledger
Cathay Bank's 141 logged complaints stay concentrated: only 15 states show a filing. 41.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2012 through 2026-06-24.
Cathay Bank answers 98.6% of complaints inside the CFPB's tracked window and closes 90.8% with a written explanation. 7.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Cathay Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Cathay Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 141.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.6%.
- Block, Inc. Δ 0.0 pts · 66.9K complaints 98.6%timely
- Community Loan Servicing, LLC (formerly known as Bayview Loan Servicing, LLC) Δ 0.0 pts · 4.0K complaints 98.6%timely
- RoundPoint Mortgage Servicing LLC Δ 0.0 pts · 3.0K complaints 98.6%timely
- Foris DAX, Inc. Δ 0.0 pts · 1.1K complaints 98.6%timely
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Cathay Bank (98.6% timely; 7.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record