CFPB · Mid-pack CFPB posture
Northern Trust Company, The
136 CFPB complaints · 27 states · top issue Managing an account.
Northern Trust Company, The has 136 consumer complaints in the CFPB public database. Timely response is 98.5%; 10.3% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- 0% filings 2012 to 2026
CFPB relief outcome brief
CCDB company northern-trust-company-the
10.3% relief · 98.5% timely · 136 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Golden 1 Credit Union, the (10.2% relief)
Northern Trust Company, The closes 10.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Northern Trust Company, The scores strongest on timely response (97/100 percentile-benchmarked) and weakest on relief provided (48/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
48 / 100 percentile-benchmarked
10.3% of complaints closed with relief to the consumer
Timely response
97 / 100 percentile-benchmarked
98.5% of complaints answered inside the CFPB 15-day window
Closed with explanation
78 / 100 percentile-benchmarked
88.2% of complaints closed with an explanation to the consumer
How 136 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Northern Trust Company, The complaint mix by product
- Checking or 48 36.4% – 6% relief
- Bank account 33 25.0% – 15% relief
- Mortgage 22 16.7% – 27% relief
- Money transfer, 18 13.6% – 0% relief
- Credit reporting 4 3.0% – 0% relief
- Debt collection 4 3.0% – 0% relief
- Credit reporting, 3 2.3% – 0% relief
How Northern Trust Company, The's 136 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 48 |
| Bank account or service | 33 |
| Mortgage | 22 |
| Money transfer, virtual currency, or money service | 18 |
| Credit reporting or other personal consumer reports | 4 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Payday loan, title loan, or personal loan | 2 |
| Other financial service | 1 |
| Student loan | 1 |
Where Northern Trust Company, The complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 19.9% of this company's filings
Northern Trust Company, The complaints by year
Annual filing volume from the CFPB public database
- 2026
- 5
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| IL | 27 |
| FL | 26 |
| CA | 20 |
| TX | 8 |
| CO | 7 |
| NY | 5 |
| AZ | 4 |
| WI | 4 |
| OH | 4 |
| MS | 2 |
| SC | 2 |
| MI | 2 |
| PA | 2 |
| GA | 2 |
| MD | 2 |
| KY | 2 |
| CT | 1 |
| VA | 1 |
| IN | 1 |
| OR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 34 |
| Account opening, closing, or management | 19 |
| Closing an account | 10 |
| Deposits and withdrawals | 9 |
| Loan servicing, payments, escrow account | 9 |
| Other transaction problem | 7 |
| Making/receiving payments, sending money | 5 |
| Trouble during payment process | 5 |
| Problem with a lender or other company charging your account | 4 |
| Incorrect information on your report | 4 |
| Improper use of your report | 3 |
| Loan modification,collection,foreclosure | 3 |
| Fraud or scam | 3 |
| Wrong amount charged or received | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Attempts to collect debt not owed | 2 |
| Money was not available when promised | 2 |
| Incorrect exchange rate | 2 |
| Other service problem | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 5 | 100% |
| 2013 | 7 | 100% |
| 2014 | 13 | 100% |
| 2015 | 12 | 100% |
| 2016 | 9 | 100% |
| 2017 | 13 | 92.3% |
| 2018 | 15 | 100% |
| 2019 | 16 | 100% |
| 2020 | 6 | 100% |
| 2021 | 6 | 100% |
| 2022 | 6 | 100% |
| 2023 | 10 | 100% |
| 2024 | 7 | 100% |
| 2025 | 6 | 83.3% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Northern Trust Company, The
Northern Trust Company, The's 136 logged complaints stay concentrated: only 27 states show a filing. Only 31.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-25.
Northern Trust Company, The answers 98.5% of complaints inside the CFPB's tracked window and closes 88.2% with a written explanation. 10.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Northern Trust Company, The.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Northern Trust Company, The: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 136.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Northern Trust Company, The (98.5% timely; 10.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture