Northern Trust Company, The
136 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Northern Trust Company, The complaint mix by product
- Checking or 48 36.4% – 6% relief
- Bank account 33 25.0% – 15% relief
- Mortgage 22 16.7% – 27% relief
- Money transfer, 18 13.6% – 0% relief
- Credit reporting 4 3.0% – 0% relief
- Debt collection 4 3.0% – 0% relief
- Credit reporting, 3 2.3% – 0% relief
How Northern Trust Company, The's 136 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 48 |
| Bank account or service | 33 |
| Mortgage | 22 |
| Money transfer, virtual currency, or money service | 18 |
| Credit reporting or other personal consumer reports | 4 |
| Debt collection | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Payday loan, title loan, or personal loan | 2 |
| Other financial service | 1 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| IL | 27 |
| FL | 26 |
| CA | 20 |
| TX | 8 |
| CO | 7 |
| NY | 5 |
| AZ | 4 |
| WI | 4 |
| OH | 4 |
| MS | 2 |
| SC | 2 |
| MI | 2 |
| PA | 2 |
| GA | 2 |
| MD | 2 |
| KY | 2 |
| CT | 1 |
| VA | 1 |
| IN | 1 |
| OR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 34 |
| Account opening, closing, or management | 19 |
| Closing an account | 10 |
| Deposits and withdrawals | 9 |
| Loan servicing, payments, escrow account | 9 |
| Other transaction problem | 7 |
| Making/receiving payments, sending money | 5 |
| Trouble during payment process | 5 |
| Problem with a lender or other company charging your account | 4 |
| Incorrect information on your report | 4 |
| Improper use of your report | 3 |
| Loan modification,collection,foreclosure | 3 |
| Fraud or scam | 3 |
| Wrong amount charged or received | 3 |
| Problem with a company's investigation into an existing problem | 2 |
| Attempts to collect debt not owed | 2 |
| Money was not available when promised | 2 |
| Incorrect exchange rate | 2 |
| Other service problem | 1 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 5 | 100% |
| 2013 | 7 | 100% |
| 2014 | 13 | 100% |
| 2015 | 12 | 100% |
| 2016 | 9 | 100% |
| 2017 | 13 | 92.3% |
| 2018 | 15 | 100% |
| 2019 | 16 | 100% |
| 2020 | 6 | 100% |
| 2021 | 6 | 100% |
| 2022 | 6 | 100% |
| 2023 | 10 | 100% |
| 2024 | 7 | 100% |
| 2025 | 6 | 83.3% |
| 2026 | 5 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Northern Trust Company, The
Northern Trust Company, The's 136 logged complaints stay concentrated: only 27 states show a filing on record. Only 31.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2026-06-25.
Northern Trust Company, The answers 98.5% of complaints inside the CFPB's tracked window and closes 88.2% with a written explanation. 10.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Northern Trust Company, The.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Northern Trust Company, The have?
136, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Northern Trust Company, The respond to complaints on time?
98.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Northern Trust Company, The?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.