CFPB · Narrative-heavy record

Travelex NY, Inc.

14 CFPB complaints · 57.1% with narratives · top issue Incorrect exchange rate.

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14 CFPB complaints

Travelex NY, Inc.: 57.1% of 14 filings include consumer narratives. Timely 64.3% · relief 14.3% · top product Other financial service. Allegations, not findings.

  • Narrative-heavy record
  • -50% filings 2015 to 2020

CFPB relief outcome brief

CCDB company travelex-ny-inc

14.3% relief · 64.3% timely · 14 filings · Other financial service

Nearest relief peer: Credit Bureau of Carbon County (3% relief)

Travelex NY, Inc. (this)14.3%Credit Bureau of Carbon Coun…3%Credit Service Company0%Independent Bank Corp.15%American Capital Enterprises…1%
Closed-with-relief % among Travelex NY, Inc. and nearest filing-volume peers

Travelex NY, Inc. closes 14.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Most of Travelex NY, Inc.'s 14 filings include narrative text

57.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

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Timely response rate 64.3%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 14.3%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Travelex NY, Inc. complaint mix by product

Total complaints: 14

Travelex NY, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 14 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Other financial: 5 complaints (35.7%), resolution 0.0% Other financial 35.7% Money transfer,: 4 complaints (28.6%), resolution 0.0% Money transfer, 28.6% Prepaid card: 3 complaints (21.4%), resolution 33.3% Prepaid card 21.4% Credit card: 2 complaints (14.3%), resolution 50.0% Credit card 14.3%
  • Other financial 5 35.7% – 0% relief
  • Money transfer, 4 28.6% – 0% relief
  • Prepaid card 3 21.4% – 33% relief
  • Credit card 2 14.3% – 50% relief

How Travelex NY, Inc.'s 14 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Other financial service 5
Money transfer, virtual currency, or money service 4
Prepaid card 3
Credit card or prepaid card 2

Where Travelex NY, Inc. complaints are filed

Top states by attributed CFPB complaint volume for this company

Concentrated footprint
Leading state
PA
14.3% of this company's filings
PA2OR2CO2DC1CA1FL1NY1IL1

Travelex NY, Inc. falling annual filings

Annual filing volume from the CFPB public database

Falling vs first year
2020
1
-50% vs 2015
02468 201520162017201820192020 1

Top States

State Complaints
PA 2
OR 2
CO 2
DC 1
CA 1
FL 1
NY 1
IL 1
MN 1

Top Issues

Issue Complaints
Incorrect exchange rate 3
Fraud or scam 2
Problem with customer service 2
Problem with a purchase shown on your statement 2
Unauthorized transactions/trans. issues 1
Managing, opening, or closing account 1
Customer service / Customer relations 1
Disclosures 1
Unexpected or other fees 1

Yearly Trend

Year Complaints Timely
2015 2 100%
2016 6 66.7%
2017 1 0%
2018 1 0%
2019 3 66.7%
2020 1 100%

Source: CFPB Consumer Complaint Database

Travelex NY, Inc.'s narrative-rich complaint ledger

Travelex NY, Inc.'s 14 logged complaints stay concentrated: only 9 states show a filing. 57.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2020-02-04.

Travelex NY, Inc. answers 64.3% of complaints inside the CFPB's tracked window and closes 85.7% with a written explanation. 14.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Other financial service" draws the most filings, most often for "Incorrect exchange rate."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Travelex NY, Inc..

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Travelex NY, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 14.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 64.3%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Travelex NY, Inc. (64.3% timely; 14.3% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record