CFPB · Slower timely-response band
First Advantage Corporation
1.7K CFPB complaints · 94.9% timely (slow band) · top issue Incorrect information on your report.
First Advantage Corporation answers 94.9% on time (lower third) across 1.7K filings. Relief 0.1% · top product Credit reporting or other personal consumer reports. Allegations, not findings.
- Slower timely-response band
- +11350% filings 2012 to 2026
CFPB relief outcome brief
CCDB company first-advantage-corporation
0.1% relief · 94.9% timely · 1.7K filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Checkr, Inc (0.1% relief)
First Advantage Corporation closes 0.1% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
First Advantage Corporation scores strongest on closed with explanation (99/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0.1% of complaints closed with relief to the consumer
Timely response
91 / 100 percentile-benchmarked
94.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
99 / 100 percentile-benchmarked
99.2% of complaints closed with an explanation to the consumer
How 1.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Advantage Corporation complaint mix by product
- Credit reporting 832 48.6% – 0% relief
- Credit reporting, 674 39.4% – 0% relief
- Credit reporting 171 10.0% – 0% relief
- Debt collection 21 1.2% – 0% relief
- Bank account 6 0.4% – 0% relief
- Checking or 4 0.2% – 0% relief
- Credit card 4 0.2% – 0% relief
Lighter-volume mix: how First Advantage Corporation's 1.7K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 832 |
| Credit reporting, credit repair services, or other personal consumer reports | 674 |
| Credit reporting | 171 |
| Debt collection | 21 |
| Bank account or service | 6 |
| Checking or savings account | 4 |
| Credit card or prepaid card | 4 |
| Money transfer, virtual currency, or money service | 3 |
| Credit card | 2 |
| Vehicle loan or lease | 2 |
| Debt or credit management | 1 |
| Other financial service | 1 |
| Payday loan, title loan, or personal loan | 1 |
Nationwide filing states for First Advantage Corporation
Top states by attributed volume, lighter-filing company
- Leading state
- TX
- 10.6% of this company's filings
First Advantage Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 229
- +11350% vs 2012
Volume vs. relief
Where First Advantage Corporation sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, First Advantage Corporation files more complaint volume than 27% of them, and closes complaints with relief more often than 16% of them, placing it in the quadrant for lower volume, below-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 1,722 · Closed with relief: 0.1%
Top States
| State | Complaints |
|---|---|
| TX | 182 |
| FL | 150 |
| GA | 126 |
| CA | 120 |
| OH | 85 |
| NC | 69 |
| PA | 67 |
| IL | 53 |
| NY | 52 |
| MI | 51 |
| VA | 49 |
| NJ | 47 |
| MD | 44 |
| TN | 43 |
| AZ | 39 |
| MO | 38 |
| SC | 33 |
| IN | 33 |
| AL | 31 |
| WI | 30 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 1.1K |
| Problem with a company's investigation into an existing issue | 205 |
| Incorrect information on credit report | 139 |
| Improper use of your report | 121 |
| Problem with a company's investigation into an existing problem | 16 |
| Credit reporting company's investigation | 15 |
| Unable to get your credit report or credit score | 14 |
| Problem with a credit reporting company's investigation into an existing problem | 14 |
| Attempts to collect debt not owed | 12 |
| Identity theft protection or other monitoring services | 11 |
| Improper use of my credit report | 9 |
| Problem with fraud alerts or security freezes | 8 |
| Account opening, closing, or management | 6 |
| Unable to get credit report/credit score | 6 |
| Written notification about debt | 4 |
| Problem with a lender or other company charging your account | 3 |
| False statements or representation | 3 |
| Credit monitoring or identity protection | 2 |
| Trouble using the card | 2 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 2 | 100% |
| 2013 | 16 | 93.8% |
| 2014 | 51 | 100% |
| 2015 | 50 | 100% |
| 2016 | 45 | 97.8% |
| 2017 | 71 | 100% |
| 2018 | 87 | 100% |
| 2019 | 104 | 99% |
| 2020 | 87 | 100% |
| 2021 | 114 | 97.4% |
| 2022 | 145 | 92.4% |
| 2023 | 162 | 95.1% |
| 2024 | 209 | 91.9% |
| 2025 | 350 | 90.9% |
| 2026 | 229 | 94.3% |
Source: CFPB Consumer Complaint Database
First Advantage Corporation in the slower-timely third
First Advantage Corporation's 1,722 logged complaints reach a nationwide footprint - 52 states have at least one filing. Only 34.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-26. Timely response 94.9% sits in the lower third of the corpus.
First Advantage Corporation answers 94.9% of complaints inside the CFPB's tracked window (timely band: slow) and closes 0.1% with relief; 99.2% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Credit reporting or other personal consumer reports" · top issue "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Advantage Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Advantage Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 1.7K.
- Amerisave Mortgage Corporation Δ 5 complaints · 24.7% relief 1.7Kcomplaints
- Everbank, National Association Δ 11 complaints · 4.5% relief 1.7Kcomplaints
- First Technology Federal Credit Union Δ 16 complaints · 13.268354430379748% relief 1.7Kcomplaints
- I.Q. Data International, Inc. Δ 23 complaints · 19.8% relief 1.7Kcomplaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Advantage Corporation (#249 of 342; 94.9% timely; 0.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band