2026 data Public-data reference. official source

HW Holding, Inc

6.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

6.8K consumer complaints filed with the CFPB

This profile shows HW Holding, Inc's complaint history from CFPB public records. 6,789 consumers have filed complaints since 2013. The company has a 99.1% timely response rate and has provided relief in 23.4% of cases.

6.8K
Total Complaints
99.1%
Timely Response
2.4%
Disputed
23.4%
Relief Provided
55
States Active
2013
Since

Total complaints

6.8K

Filed since 2013

Timely response

99.1%

CFPB-tracked response window

Relief rate

23.4%

Closed with monetary or non-monetary relief

Timely response rate 99.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 23.4%
Industry median

Share closed with monetary or non-monetary relief.

HW Holding, Inc complaint mix by product

Total complaints: 6.8K

HW Holding, Inc complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 6.8K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 5,645 complaints (83.2%), resolution 23.0% Debt collection 83.2% Credit reporting: 737 complaints (10.9%), resolution 33.4% Credit reporting 10.9% Credit reporting,: 384 complaints (5.7%), resolution 10.7% Credit reporting: 10 complaints (0.1%), resolution 30.0% Debt or: 7 complaints (0.1%), resolution 28.6% Vehicle loan: 3 complaints (0.0%), resolution 0.0% Checking or: 1 complaints (0.0%), resolution 0.0%
  • Debt collection 6K 83.2% 23% relief
  • Credit reporting 737 10.9% 33% relief
  • Credit reporting, 384 5.7% 11% relief
  • Credit reporting 10 0.1% 30% relief
  • Debt or 7 0.1% 29% relief
  • Vehicle loan 3 0.0% 0% relief
  • Checking or 1 0.0% 0% relief

How HW Holding, Inc's 6.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 5.6K
Credit reporting or other personal consumer reports 737
Credit reporting, credit repair services, or other personal consumer reports 384
Credit reporting 10
Debt or credit management 7
Vehicle loan or lease 3
Checking or savings account 1
Credit card 1
Payday loan, title loan, personal loan, or advance loan 1

Top States

State Complaints
TX 1.1K
FL 864
GA 634
CA 428
NC 400
IL 267
MD 226
SC 192
VA 186
OH 178
AL 165
NY 158
PA 151
LA 142
TN 136
MN 122
MI 117
CO 108
AZ 97
IN 92

Top Issues

Issue Complaints
Attempts to collect debt not owed 2.1K
False statements or representation 933
Written notification about debt 920
Incorrect information on your report 638
Took or threatened to take negative or legal action 562
Communication tactics 393
Cont'd attempts collect debt not owed 297
Improper use of your report 254
Disclosure verification of debt 213
Problem with a company's investigation into an existing problem 115
Problem with a credit reporting company's investigation into an existing problem 87
Threatened to contact someone or share information improperly 70
Electronic communications 57
Improper contact or sharing of info 46
Problem with a company's investigation into an existing issue 14
Taking/threatening an illegal action 13
Incorrect information on credit report 8
Credit monitoring or identity theft protection services 6
Identity theft protection or other monitoring services 5
Confusing or misleading advertising or marketing 3

Yearly Trend

Year Complaints Timely
2013 56 89.3%
2014 194 88.1%
2015 205 87.8%
2016 229 100%
2017 344 100%
2018 354 100%
2019 304 100%
2020 359 99.4%
2021 419 100%
2022 396 100%
2023 651 99.8%
2024 1.0K 100%
2025 1.7K 99.9%
2026 579 99.8%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About HW Holding, Inc

HW Holding, Inc has accumulated 6,789 consumer complaints in the CFPB public database, with filings active across 55 U.S. states. Of those submissions, 2,080 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-04-06, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, HW Holding, Inc reports a 99.1% timely-response rate and has closed 76.2% of cases with a written explanation to the consumer. 23.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating HW Holding, Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does HW Holding, Inc have?

HW Holding, Inc has received 6,789 consumer complaints filed with the Consumer Financial Protection Bureau.

Does HW Holding, Inc respond to complaints on time?

HW Holding, Inc has a 99.1% timely response rate to CFPB complaints.

What is the most common complaint about HW Holding, Inc?

The most common issue reported against HW Holding, Inc is "Attempts to collect debt not owed" in the "Debt collection" product category.

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