Total complaints
6.8K
Filed since 2013
6.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
6.8K consumer complaints filed with the CFPB
This profile shows HW Holding, Inc's complaint history from CFPB public records. 6,789 consumers have filed complaints since 2013. The company has a 99.1% timely response rate and has provided relief in 23.4% of cases.
Total complaints
6.8K
Filed since 2013
Timely response
99.1%
CFPB-tracked response window
Relief rate
23.4%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How HW Holding, Inc's 6.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 5.6K |
| Credit reporting or other personal consumer reports | 737 |
| Credit reporting, credit repair services, or other personal consumer reports | 384 |
| Credit reporting | 10 |
| Debt or credit management | 7 |
| Vehicle loan or lease | 3 |
| Checking or savings account | 1 |
| Credit card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| State | Complaints |
|---|---|
| TX | 1.1K |
| FL | 864 |
| GA | 634 |
| CA | 428 |
| NC | 400 |
| IL | 267 |
| MD | 226 |
| SC | 192 |
| VA | 186 |
| OH | 178 |
| AL | 165 |
| NY | 158 |
| PA | 151 |
| LA | 142 |
| TN | 136 |
| MN | 122 |
| MI | 117 |
| CO | 108 |
| AZ | 97 |
| IN | 92 |
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 2.1K |
| False statements or representation | 933 |
| Written notification about debt | 920 |
| Incorrect information on your report | 638 |
| Took or threatened to take negative or legal action | 562 |
| Communication tactics | 393 |
| Cont'd attempts collect debt not owed | 297 |
| Improper use of your report | 254 |
| Disclosure verification of debt | 213 |
| Problem with a company's investigation into an existing problem | 115 |
| Problem with a credit reporting company's investigation into an existing problem | 87 |
| Threatened to contact someone or share information improperly | 70 |
| Electronic communications | 57 |
| Improper contact or sharing of info | 46 |
| Problem with a company's investigation into an existing issue | 14 |
| Taking/threatening an illegal action | 13 |
| Incorrect information on credit report | 8 |
| Credit monitoring or identity theft protection services | 6 |
| Identity theft protection or other monitoring services | 5 |
| Confusing or misleading advertising or marketing | 3 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 56 | 89.3% |
| 2014 | 194 | 88.1% |
| 2015 | 205 | 87.8% |
| 2016 | 229 | 100% |
| 2017 | 344 | 100% |
| 2018 | 354 | 100% |
| 2019 | 304 | 100% |
| 2020 | 359 | 99.4% |
| 2021 | 419 | 100% |
| 2022 | 396 | 100% |
| 2023 | 651 | 99.8% |
| 2024 | 1.0K | 100% |
| 2025 | 1.7K | 99.9% |
| 2026 | 579 | 99.8% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
HW Holding, Inc has accumulated 6,789 consumer complaints in the CFPB public database, with filings active across 55 U.S. states. Of those submissions, 2,080 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-04-06, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, HW Holding, Inc reports a 99.1% timely-response rate and has closed 76.2% of cases with a written explanation to the consumer. 23.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating HW Holding, Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
HW Holding, Inc has received 6,789 consumer complaints filed with the Consumer Financial Protection Bureau.
HW Holding, Inc has a 99.1% timely response rate to CFPB complaints.
The most common issue reported against HW Holding, Inc is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.