AC AutoPay LLC, Denver, CO Branch
195 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
AC AutoPay LLC, Denver, CO Branch complaint mix by product
- Vehicle loan 109 56.2% – 0% relief
- Credit reporting 31 16.0% – 0% relief
- Credit reporting, 20 10.3% – 0% relief
- Consumer Loan 16 8.2% – 0% relief
- Debt collection 12 6.2% – 0% relief
- Payday loan, 3 1.5% – 0% relief
- Payday loan, 3 1.5% – 0% relief
How AC AutoPay LLC, Denver, CO Branch's 195 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Vehicle loan or lease | 109 |
| Credit reporting or other personal consumer reports | 31 |
| Credit reporting, credit repair services, or other personal consumer reports | 20 |
| Consumer Loan | 16 |
| Debt collection | 12 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 27 |
| TX | 22 |
| FL | 20 |
| GA | 11 |
| AZ | 11 |
| IL | 10 |
| OH | 9 |
| NJ | 7 |
| MO | 7 |
| WA | 6 |
| NY | 6 |
| TN | 5 |
| CO | 4 |
| MI | 4 |
| VA | 3 |
| NE | 3 |
| SC | 3 |
| MD | 3 |
| WI | 3 |
| LA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Getting a loan or lease | 73 |
| Improper use of your report | 44 |
| Managing the loan or lease | 18 |
| Problems at the end of the loan or lease | 14 |
| Incorrect information on your report | 12 |
| Problems when you are unable to pay | 7 |
| Communication tactics | 4 |
| Problem with the payoff process at the end of the loan | 3 |
| Taking out the loan or lease | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Attempts to collect debt not owed | 2 |
| Took or threatened to take negative or legal action | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Getting the loan | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| False statements or representation | 1 |
| Shopping for a loan or lease | 1 |
| Written notification about debt | 1 |
| Charged fees or interest you didn't expect | 1 |
| Trouble using your card | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 2 | 0% |
| 2015 | 10 | 90% |
| 2016 | 4 | 25% |
| 2017 | 6 | 0% |
| 2018 | 11 | 0% |
| 2019 | 12 | 0% |
| 2020 | 14 | 0% |
| 2021 | 15 | 0% |
| 2022 | 13 | 46.2% |
| 2023 | 19 | 100% |
| 2024 | 22 | 100% |
| 2025 | 47 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About AC AutoPay LLC, Denver, CO Branch
AC AutoPay LLC, Denver, CO Branch's 195 logged complaints stay concentrated: only 37 states show a filing on record. 65.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-24.
AC AutoPay LLC, Denver, CO Branch answers 63.1% of complaints inside the CFPB's tracked window and closes 72.8% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Vehicle loan or lease" draws the most filings, most often for "Getting a loan or lease."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about AC AutoPay LLC, Denver, CO Branch.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does AC AutoPay LLC, Denver, CO Branch have?
195, per the CFPB's public complaint count for this company (see the full breakdown above).
Does AC AutoPay LLC, Denver, CO Branch respond to complaints on time?
63.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about AC AutoPay LLC, Denver, CO Branch?
"Getting a loan or lease", filed under the "Vehicle loan or lease" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.