Total complaints
426
Filed since 2013
426 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
426 consumer complaints filed with the CFPB
This profile shows Northland Group Inc's complaint history from CFPB public records. 426 consumers have filed complaints since 2013. The company has a 99.8% timely response rate and has provided relief in 55.4% of cases.
Total complaints
426
Filed since 2013
Timely response
99.8%
CFPB-tracked response window
Relief rate
55.4%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Northland Group Inc's 426 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 392 |
| Credit reporting, credit repair services, or other personal consumer reports | 9 |
| Credit card | 9 |
| Student loan | 8 |
| Bank account or service | 2 |
| Mortgage | 2 |
| Vehicle loan or lease | 1 |
| Consumer Loan | 1 |
| Credit reporting | 1 |
| Credit card or prepaid card | 1 |
| State | Complaints |
|---|---|
| CA | 59 |
| NY | 43 |
| FL | 42 |
| TX | 33 |
| GA | 21 |
| NJ | 18 |
| PA | 17 |
| VA | 14 |
| IL | 13 |
| OH | 11 |
| AZ | 11 |
| MA | 11 |
| CO | 9 |
| WA | 9 |
| SC | 8 |
| NV | 8 |
| TN | 8 |
| MD | 8 |
| OR | 7 |
| MI | 6 |
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 145 |
| Communication tactics | 65 |
| Disclosure verification of debt | 60 |
| Attempts to collect debt not owed | 38 |
| Written notification about debt | 26 |
| False statements or representation | 24 |
| Improper contact or sharing of info | 19 |
| Took or threatened to take negative or legal action | 8 |
| Incorrect information on your report | 7 |
| Dealing with my lender or servicer | 6 |
| Taking/threatening an illegal action | 5 |
| Credit card protection / Debt protection | 3 |
| Collection debt dispute | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Account opening, closing, or management | 1 |
| Customer service / Customer relations | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Can't repay my loan | 1 |
| Problems when you are unable to pay | 1 |
| Struggling to pay your loan | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 51 | 98% |
| 2014 | 111 | 100% |
| 2015 | 82 | 100% |
| 2016 | 65 | 100% |
| 2017 | 53 | 100% |
| 2018 | 59 | 100% |
| 2019 | 3 | 100% |
| 2020 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Northland Group Inc has accumulated 426 consumer complaints in the CFPB public database, with filings active across 46 U.S. states. Of those submissions, 81 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2020-02-27, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Northland Group Inc reports a 99.8% timely-response rate and has closed 43.9% of cases with a written explanation to the consumer. 55.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 6.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Cont'd attempts collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Northland Group Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Northland Group Inc has received 426 consumer complaints filed with the Consumer Financial Protection Bureau.
Northland Group Inc has a 99.8% timely response rate to CFPB complaints.
The most common issue reported against Northland Group Inc is "Cont'd attempts collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.