First Hawaiian, Inc.
315 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Hawaiian, Inc. complaint mix by product
- Checking or 117 44.8% – 9% relief
- Bank account 41 15.7% – 2% relief
- Credit reporting, 26 10.0% – 4% relief
- Credit card 24 9.2% – 4% relief
- Mortgage 21 8.0% – 19% relief
- Credit reporting 16 6.1% – 0% relief
- Vehicle loan 16 6.1% – 31% relief
How First Hawaiian, Inc.'s 315 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 117 |
| Bank account or service | 41 |
| Credit reporting, credit repair services, or other personal consumer reports | 26 |
| Credit card | 24 |
| Mortgage | 21 |
| Credit reporting or other personal consumer reports | 16 |
| Vehicle loan or lease | 16 |
| Debt collection | 12 |
| Credit card or prepaid card | 12 |
| Consumer Loan | 11 |
| Money transfer, virtual currency, or money service | 10 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Payday loan, title loan, or personal loan | 4 |
| Money transfers | 1 |
Top States
| State | Complaints |
|---|---|
| HI | 203 |
| CA | 25 |
| GU | 24 |
| FL | 8 |
| AZ | 7 |
| NV | 6 |
| VA | 5 |
| TX | 3 |
| TN | 2 |
| MI | 2 |
| MP | 2 |
| GA | 2 |
| MD | 2 |
| NC | 2 |
| CO | 1 |
| OR | 1 |
| ME | 1 |
| WA | 1 |
| AS | 1 |
| MT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 68 |
| Incorrect information on your report | 30 |
| Account opening, closing, or management | 18 |
| Closing an account | 16 |
| Deposits and withdrawals | 16 |
| Problem with a lender or other company charging your account | 15 |
| Problem caused by your funds being low | 13 |
| Problem with a purchase shown on your statement | 10 |
| Managing the loan or lease | 7 |
| Improper use of your report | 6 |
| Billing disputes | 6 |
| Problem with a company's investigation into an existing problem | 5 |
| Opening an account | 5 |
| Getting a line of credit | 5 |
| Fraud or scam | 5 |
| Problem when making payments | 5 |
| Loan modification,collection,foreclosure | 5 |
| Trouble during payment process | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Problems at the end of the loan or lease | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 15 | 100% |
| 2013 | 14 | 100% |
| 2014 | 15 | 100% |
| 2015 | 13 | 100% |
| 2016 | 13 | 100% |
| 2017 | 10 | 100% |
| 2018 | 24 | 95.8% |
| 2019 | 13 | 100% |
| 2020 | 21 | 100% |
| 2021 | 17 | 100% |
| 2022 | 25 | 96% |
| 2023 | 40 | 100% |
| 2024 | 25 | 100% |
| 2025 | 41 | 100% |
| 2026 | 28 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About First Hawaiian, Inc.
First Hawaiian, Inc.'s 315 logged complaints stay concentrated: only 25 states show a filing on record. Only 35.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2011 through 2026-06-25.
First Hawaiian, Inc. answers 99% of complaints inside the CFPB's tracked window and closes 90.2% with a written explanation. 9.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Hawaiian, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does First Hawaiian, Inc. have?
315, per the CFPB's public complaint count for this company (see the full breakdown above).
Does First Hawaiian, Inc. respond to complaints on time?
99% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about First Hawaiian, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.