CFPB · Mid-pack CFPB posture
First Hawaiian, Inc.
315 CFPB complaints · 25 states · top issue Managing an account.
First Hawaiian, Inc. has 315 consumer complaints in the CFPB public database. Timely response is 99%; 9.2% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +2700% filings 2011 to 2026
CFPB relief outcome brief
CCDB company first-hawaiian-inc
9.2% relief · 99% timely · 315 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Provident Financial Services, Inc. (9.3% relief)
First Hawaiian, Inc. closes 9.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 315 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Hawaiian, Inc. complaint mix by product
- Checking or 117 44.8% – 9% relief
- Bank account 41 15.7% – 2% relief
- Credit reporting, 26 10.0% – 4% relief
- Credit card 24 9.2% – 4% relief
- Mortgage 21 8.0% – 19% relief
- Credit reporting 16 6.1% – 0% relief
- Vehicle loan 16 6.1% – 31% relief
How First Hawaiian, Inc.'s 315 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 117 |
| Bank account or service | 41 |
| Credit reporting, credit repair services, or other personal consumer reports | 26 |
| Credit card | 24 |
| Mortgage | 21 |
| Credit reporting or other personal consumer reports | 16 |
| Vehicle loan or lease | 16 |
| Debt collection | 12 |
| Credit card or prepaid card | 12 |
| Consumer Loan | 11 |
| Money transfer, virtual currency, or money service | 10 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Payday loan, title loan, or personal loan | 4 |
| Money transfers | 1 |
Concentrated filing states for First Hawaiian, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- HI
- 64.4% of this company's filings
First Hawaiian, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 28
- +2700% vs 2011
Top States
| State | Complaints |
|---|---|
| HI | 203 |
| CA | 25 |
| GU | 24 |
| FL | 8 |
| AZ | 7 |
| NV | 6 |
| VA | 5 |
| TX | 3 |
| TN | 2 |
| MI | 2 |
| MP | 2 |
| GA | 2 |
| MD | 2 |
| NC | 2 |
| CO | 1 |
| OR | 1 |
| ME | 1 |
| WA | 1 |
| AS | 1 |
| MT | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 68 |
| Incorrect information on your report | 30 |
| Account opening, closing, or management | 18 |
| Closing an account | 16 |
| Deposits and withdrawals | 16 |
| Problem with a lender or other company charging your account | 15 |
| Problem caused by your funds being low | 13 |
| Problem with a purchase shown on your statement | 10 |
| Managing the loan or lease | 7 |
| Improper use of your report | 6 |
| Billing disputes | 6 |
| Problem with a company's investigation into an existing problem | 5 |
| Opening an account | 5 |
| Getting a line of credit | 5 |
| Fraud or scam | 5 |
| Problem when making payments | 5 |
| Loan modification,collection,foreclosure | 5 |
| Trouble during payment process | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Problems at the end of the loan or lease | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 0% |
| 2012 | 15 | 100% |
| 2013 | 14 | 100% |
| 2014 | 15 | 100% |
| 2015 | 13 | 100% |
| 2016 | 13 | 100% |
| 2017 | 10 | 100% |
| 2018 | 24 | 95.8% |
| 2019 | 13 | 100% |
| 2020 | 21 | 100% |
| 2021 | 17 | 100% |
| 2022 | 25 | 96% |
| 2023 | 40 | 100% |
| 2024 | 25 | 100% |
| 2025 | 41 | 100% |
| 2026 | 28 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about First Hawaiian, Inc.
First Hawaiian, Inc.'s 315 logged complaints stay concentrated: only 25 states show a filing. Only 35.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2011 through 2026-06-25.
First Hawaiian, Inc. answers 99% of complaints inside the CFPB's tracked window and closes 90.2% with a written explanation. 9.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Hawaiian, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Hawaiian, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 315.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Hawaiian, Inc. (99% timely; 9.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture