WV · Statewide CFPB complaints

West Virginia consumer complaints

725 companies · top product Credit reporting or other personal consumer reports · top issue Incorrect information on your report.

Top companies ↓ All states

West Virginia's narrow slice of attributed US volume

16.2M attributed filings across US states and territories; West Virginia's 0.1% share sits in the narrower third.

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Lighter attributed filing volume

West Virginia in the light-volume third

West Virginia sits in the lightest third by CFPB attributed complaint count (20.0K · #43 of 56).

20.0K CFPB complaints

West Virginia is in the light-volume third with 20.0K CFPB complaints across 725 companies. Top product: Credit reporting or other personal consumer reports; top issue: Incorrect information on your report. Volume is allegations, not findings.

  • 25th percentile (lower half)
  • Equifax, Inc. 22% of state filings
  • Data updated June 2026

West Virginia among nearby lighter-volume ranks

Five jurisdictions around this state's position · 0.2× median intensity

Below midpoint
of 56 jurisdictions
#43
25th percentile by complaint volume
Nebraska28.6KHawaii28.1KWest Virginia20.0KNew Hampshire19.3KIdaho18.9K

Most complained-about companies in West Virginia

Top companies in West Virginia

Attributed CFPB complaint volume among companies active in this state

In-state lead
Equifax, Inc.
4.3K
22% of state filings
# Company Complaints
1 Equifax, Inc. 4.3K
2 Transunion Intermediate Holdings, Inc. 4.1K
3 Experian Information Solutions Inc. 3.6K
4 JPMorgan Chase & Co. 416
5 Capital One Financial Corporation 348
6 Block, Inc. 291
7 Citibank, N.a. 288
8 Wells Fargo & Company 284
9 Synchrony Financial 242
10 Bank of America, National Association 210
11 Navient Solutions, LLC. 192
12 Truist Financial Corporation 177
13 Huntington National Bank, the 164
14 Resurgent Capital Services L.P. 153
15 Encore Capital Group Inc. 139
16 Paypal Holdings, Inc 121
17 Portfolio Recovery Associates, LLC 120
18 BB&T Corporation 118
19 Chime Financial Inc 113
20 Mohela 112
21 American Express Company 111
22 Bread Financial Holdings, Inc. 103
23 Discover Bank 96
24 U.S. Bancorp 84
25 CL Holdings LLC 82
26 PNC Bank N.A. 81
27 Ally Financial Inc. 72
28 Aes/Pheaa 67
29 Credit Acceptance Corporation 65
30 Navy Federal Credit Union 65
31 Nelnet, Inc. 64
32 Fifth Third Financial Corporation 63
33 Transworld Systems Inc 53
34 LexisNexis 52
35 Ocwen Financial Corporation 52
36 Mr. Cooper Group Inc. 50
37 Charleston Area Medical Center 50
38 Comerica 48
39 Barclays Bank Delaware 47
40 CBC Companies, Inc. 47
41 CCS Financial Services, Inc. 46
42 Freedom Mortgage Company 44
43 Shellpoint Partners, LLC 42
44 Ditech Financial LLC 40
45 Maximus Federal Services, Inc. 39
46 United Services Automobile Association 37
47 OneMain Finance Corporation 37
48 United Bankshares, Inc. 36
49 I.C. System, Inc. 35
50 Rocket Mortgage, LLC 34

Source: CFPB Consumer Complaint Database

About this data: Complaints are attributed by the consumer's reported location. West Virginia's lighter filing count still lists named companies with real CFPB rows. Volume is allegations, not findings. See the methodology page for sourcing detail. West Virginia accounts for 0.1% of the 16.2M complaints attributed to a US state or territory (0.2× the median state). Equifax, Inc. alone accounts for 22% of West Virginia filings in this dataset.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets for West Virginia (#43 of 56; 0.1% national share). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026