CFPB · Heavy filing volume
I.C. System, Inc.
23.3K CFPB complaints (heavy-volume third) · 57 states · top issue Attempts to collect debt not owed.
I.C. System, Inc. is in the heavy-volume third with 23.3K CFPB complaints (ranks #35 of 342). Timely 99.9% · relief 4.5% · top product Debt collection. Allegations, not findings.
- Heavy filing volume
- +4018.3% filings 2013 to 2026
CFPB relief outcome brief
CCDB company i-c-system-inc
4.5% relief · 99.9% timely · 23.3K filings · Debt collection
Same-product relief peers
Nearest relief peer: Collins Asset Group, LLC (4.5% relief)
I.C. System, Inc. closes 4.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
I.C. System, Inc. scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (21/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
21 / 100 percentile-benchmarked
4.5% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
99.9% of complaints answered inside the CFPB 15-day window
Closed with explanation
90 / 100 percentile-benchmarked
94.7% of complaints closed with an explanation to the consumer
How 23.3K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
I.C. System, Inc. complaint mix by product
- Debt collection 19K 79.6% – 5% relief
- Credit reporting 3K 11.9% – 8% relief
- Credit reporting, 2K 8.1% – 0% relief
- Credit reporting 29 0.1% – 0% relief
- Debt or 27 0.1% – 7% relief
- Credit card 18 0.1% – 0% relief
- Credit card 5 0.0% – 0% relief
Heavy-volume mix: how I.C. System, Inc.'s 23.3K complaints split across CFPB product categories. Resolution badge = % closed with relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 18.5K |
| Credit reporting or other personal consumer reports | 2.8K |
| Credit reporting, credit repair services, or other personal consumer reports | 1.9K |
| Credit reporting | 29 |
| Debt or credit management | 27 |
| Credit card | 18 |
| Credit card or prepaid card | 5 |
| Consumer Loan | 3 |
| Student loan | 2 |
| Bank account or service | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Vehicle loan or lease | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
| Mortgage | 1 |
| Checking or savings account | 1 |
Nationwide filing states for I.C. System, Inc.
Top states by attributed volume, heavy-filing company
- Leading state
- TX
- 13.4% of this company's filings
I.C. System, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 4.5K
- +4018.3% vs 2013
Volume vs. relief
Where I.C. System, Inc. sits on volume vs. relief
Among the 342 companies large enough to be indexed on PlainComplaint, I.C. System, Inc. files more complaint volume than 90% of them, and closes complaints with relief more often than 55% of them, placing it in the quadrant for high volume, above-average relief. Complaint volume and relief rate are independent figures: a high-volume company can still resolve most complaints, and a low-volume one can resolve few.
Total complaints: 23,304 · Closed with relief: 4.5%
Top States
| State | Complaints |
|---|---|
| TX | 3.1K |
| FL | 3.0K |
| GA | 2.4K |
| CA | 1.9K |
| NC | 1.1K |
| IL | 1.1K |
| NY | 976 |
| OH | 848 |
| SC | 701 |
| PA | 658 |
| AL | 624 |
| MI | 583 |
| NJ | 564 |
| TN | 498 |
| LA | 497 |
| VA | 411 |
| MO | 378 |
| MD | 375 |
| IN | 331 |
| AZ | 300 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 9.5K |
| Written notification about debt | 3.5K |
| Incorrect information on your report | 2.5K |
| Took or threatened to take negative or legal action | 1.9K |
| False statements or representation | 1.8K |
| Improper use of your report | 1.1K |
| Cont'd attempts collect debt not owed | 747 |
| Communication tactics | 574 |
| Problem with a company's investigation into an existing problem | 526 |
| Problem with a credit reporting company's investigation into an existing problem | 523 |
| Disclosure verification of debt | 339 |
| Electronic communications | 80 |
| Threatened to contact someone or share information improperly | 74 |
| Improper contact or sharing of info | 56 |
| Credit monitoring or identity theft protection services | 31 |
| Incorrect information on credit report | 26 |
| Taking/threatening an illegal action | 14 |
| Getting a credit card | 13 |
| Fraud or scam | 8 |
| Unauthorized withdrawals or charges | 7 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 109 | 99.1% |
| 2014 | 331 | 99.7% |
| 2015 | 349 | 100% |
| 2016 | 473 | 100% |
| 2017 | 725 | 100% |
| 2018 | 691 | 99.9% |
| 2019 | 801 | 100% |
| 2020 | 1.4K | 100% |
| 2021 | 2.1K | 99.8% |
| 2022 | 1.6K | 99.8% |
| 2023 | 1.8K | 99.7% |
| 2024 | 3.1K | 100% |
| 2025 | 5.2K | 100% |
| 2026 | 4.5K | 100% |
Source: CFPB Consumer Complaint Database
I.C. System, Inc. in the heavy-volume third
I.C. System, Inc.'s 23,304 logged complaints reach a nationwide footprint - 57 states have at least one filing. Only 35.1% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-26. Volume lands in the heaviest third of the indexed company corpus (#35 of 342).
I.C. System, Inc. answers 99.9% of complaints inside the CFPB's tracked window and closes 94.7% with a written explanation. 4.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about I.C. System, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for I.C. System, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.3K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for I.C. System, Inc. (#35 of 342; 99.9% timely; 4.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Heavy filing volume