CFPB · Mid-pack CFPB posture
United Bankshares, Inc.
231 CFPB complaints · 17 states · top issue Managing an account.
United Bankshares, Inc. has 231 consumer complaints in the CFPB public database. Timely response is 98.7%; 12.1% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +600% filings 2017 to 2026
CFPB relief outcome brief
CCDB company united-bankshares-inc
12.1% relief · 98.7% timely · 231 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Fulton Financial Corporation (12.2% relief)
United Bankshares, Inc. closes 12.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 231 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Bankshares, Inc. complaint mix by product
- Checking or 137 61.4% – 15% relief
- Mortgage 35 15.7% – 14% relief
- Credit reporting 16 7.2% – 0% relief
- Credit reporting, 12 5.4% – 8% relief
- Money transfer, 10 4.5% – 20% relief
- Debt collection 7 3.1% – 0% relief
- Vehicle loan 6 2.7% – 0% relief
How United Bankshares, Inc.'s 231 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 137 |
| Mortgage | 35 |
| Credit reporting or other personal consumer reports | 16 |
| Credit reporting, credit repair services, or other personal consumer reports | 12 |
| Money transfer, virtual currency, or money service | 10 |
| Debt collection | 7 |
| Vehicle loan or lease | 6 |
| Credit card or prepaid card | 3 |
| Credit card | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Where United Bankshares, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- VA
- 27.3% of this company's filings
United Bankshares, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 28
- +600% vs 2017
Top States
| State | Complaints |
|---|---|
| VA | 63 |
| WV | 36 |
| MD | 33 |
| NC | 29 |
| DC | 20 |
| SC | 15 |
| PA | 8 |
| FL | 5 |
| GA | 3 |
| MA | 3 |
| TX | 3 |
| OH | 2 |
| CA | 2 |
| NV | 1 |
| NJ | 1 |
| MI | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 93 |
| Closing an account | 18 |
| Trouble during payment process | 18 |
| Incorrect information on your report | 17 |
| Problem with a lender or other company charging your account | 10 |
| Problem caused by your funds being low | 9 |
| Improper use of your report | 7 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Opening an account | 7 |
| Attempts to collect debt not owed | 5 |
| Problem with a company's investigation into an existing problem | 4 |
| Closing on a mortgage | 4 |
| Struggling to pay mortgage | 3 |
| Managing the loan or lease | 3 |
| Fraud or scam | 3 |
| Problem with a purchase shown on your statement | 3 |
| Repossession | 2 |
| Unable to get your credit report or credit score | 2 |
| Other transaction problem | 2 |
| Money was not available when promised | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 4 | 100% |
| 2018 | 16 | 100% |
| 2019 | 12 | 100% |
| 2020 | 31 | 100% |
| 2021 | 35 | 100% |
| 2022 | 23 | 100% |
| 2023 | 32 | 96.9% |
| 2024 | 16 | 100% |
| 2025 | 34 | 97.1% |
| 2026 | 28 | 96.4% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about United Bankshares, Inc.
United Bankshares, Inc.'s 231 logged complaints stay concentrated: only 17 states show a filing. Only 34.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2026-06-19.
United Bankshares, Inc. answers 98.7% of complaints inside the CFPB's tracked window and closes 85.7% with a written explanation. 12.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Bankshares, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for United Bankshares, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 231.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for United Bankshares, Inc. (98.7% timely; 12.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture