MA · Statewide CFPB complaints

Massachusetts consumer complaints

1.5K companies · top product Credit reporting or other personal consumer reports · top issue Incorrect information on your report.

Top companies ↓ All states

Massachusetts share of attributed US complaint volume

16.2M attributed filings across US states and territories in this mirror; Massachusetts's count plus the residual equals that national total.

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Mid-pack filing posture

Massachusetts mid-pack among US jurisdictions

Massachusetts holds 209.6K attributed filings across 1.5K companies (1.3% national share).

209.6K CFPB complaints

Massachusetts has 209.6K CFPB consumer complaints across 1.5K companies (64th percentile nationally, upper half). Top product: Credit reporting or other personal consumer reports; top issue: Incorrect information on your report. Volume reflects consumer allegations, not regulatory findings.

  • 64th percentile (upper half)
  • Transunion Intermediat… 24% of state filings
  • Data updated June 2026

Massachusetts among nearby state ranks

Five jurisdictions around this state's CFPB complaint-volume position

upper half volume
of 56 jurisdictions
#21
64th percentile by complaint volume
Tennessee253.9KNevada215.8KMassachusetts209.6KIndiana185.0KMissouri183.4K

Most complained-about companies in Massachusetts

Top companies in Massachusetts

Attributed CFPB complaint volume among companies active in this state

In-state lead
Transunion Intermediate Holdings, Inc.
49.8K
24% of state filings
# Company Complaints
1 Transunion Intermediate Holdings, Inc. 49.8K
2 Equifax, Inc. 49.0K
3 Experian Information Solutions Inc. 46.5K
4 Bank of America, National Association 5.4K
5 Capital One Financial Corporation 4.0K
6 Citibank, N.a. 3.3K
7 JPMorgan Chase & Co. 2.8K
8 Citizens Financial Group, Inc. 2.5K
9 Wells Fargo & Company 1.9K
10 TD Bank Us Holding Company 1.7K
11 Synchrony Financial 1.5K
12 American Express Company 1.4K
13 Bread Financial Holdings, Inc. 1.4K
14 Navient Solutions, LLC. 1.1K
15 Discover Bank 1.1K
16 Santander Bank, National Association 1.1K
17 Portfolio Recovery Associates, LLC 1.0K
18 Ocwen Financial Corporation 958
19 Encore Capital Group Inc. 913
20 Barclays Bank Delaware 911
21 Paypal Holdings, Inc 848
22 Mohela 717
23 Block, Inc. 696
24 U.S. Bancorp 694
25 Nelnet, Inc. 670
26 Resurgent Capital Services L.P. 666
27 Santander Holdings USA, Inc. 636
28 LexisNexis 618
29 Ally Financial Inc. 538
30 CBC Companies, Inc. 519
31 CCS Financial Services, Inc. 459
32 Goldman Sachs Bank USA 414
33 Aes/Pheaa 406
34 Toyota Motor Credit Corporation 394
35 CL Holdings LLC 394
36 Shellpoint Partners, LLC 372
37 Early Warning Services, LLC 366
38 Select Portfolio Servicing, Inc. 362
39 Nationstar Mortgage LLC 354
40 Fidelity National Information Services, Inc. (FNIS) 349
41 EdFinancial Services 329
42 Ditech Financial LLC 326
43 Mr. Cooper Group Inc. 320
44 Chime Financial Inc 308
45 Pending Company Match 239
46 General Motors Financial Company, Inc. 231
47 Transworld Systems Inc 231
48 M&T Bank Corporation 228
49 PNC Bank N.A. 228
50 Affirm Holdings, Inc 226

Source: CFPB Consumer Complaint Database

About this data: Complaints are attributed to states based on the consumer's reported location. Massachusetts complaint data reflects filings from consumers residing in the state and does not imply that companies are headquartered or operate exclusively there. Volume reflects consumer allegations, not regulatory findings. See the methodology page for sourcing detail. Massachusetts accounts for 1.3% of the 16.2M complaints attributed to a US state or territory (2.1× the median state). Transunion Intermediate Holdings, Inc. alone accounts for 24% of Massachusetts filings in this dataset.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets for Massachusetts (#21 of 56; 1.3% national share). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026