IL · Statewide CFPB complaints

Illinois consumer complaints

2.4K companies · top product Credit reporting or other personal consumer reports · top issue Incorrect information on your report.

Illinois's wide slice of attributed US volume

16.2M attributed filings across US states and territories; Illinois's 4.3% share sits in the wider third.

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Heavy attributed filing volume

Illinois in the heavy-volume third

Illinois sits in the heaviest third by CFPB attributed complaint count (695.8K · #6 of 56).

695.8K CFPB complaints

Illinois is in the heavy-volume third with 695.8K CFPB complaints across 2.4K companies. Top product: Credit reporting or other personal consumer reports; top issue: Incorrect information on your report. Volume is allegations, not findings.

  • 91st percentile (top decile)
  • Transunion Intermediat… 28% of state filings
  • Data updated June 2026

Illinois among nearby heavy-volume ranks

Five jurisdictions around this state's position · 7.0× median intensity

top decile volume
of 56 jurisdictions
#6
91st percentile by complaint volume
Georgia1.2MNew York950.5KIllinois695.8KPennsylvania643.0KNorth Carolina554.7K

Concentrated company filings in Illinois

Top companies in Illinois

Attributed CFPB complaint volume among companies active in this state

In-state lead
Transunion Intermediate Holdings, Inc.
193.3K
28% of state filings
# Company Complaints
1 Transunion Intermediate Holdings, Inc. 193.3K
2 Equifax, Inc. 182.8K
3 Experian Information Solutions Inc. 166.2K
4 JPMorgan Chase & Co. 9.3K
5 Capital One Financial Corporation 6.8K
6 Bank of America, National Association 6.1K
7 Citibank, N.a. 5.9K
8 CBC Companies, Inc. 4.3K
9 LexisNexis 4.3K
10 Early Warning Services, LLC 4.0K
11 Wells Fargo & Company 3.8K
12 Block, Inc. 3.3K
13 Resurgent Capital Services L.P. 3.1K
14 U.S. Bancorp 2.9K
15 Encore Capital Group Inc. 2.7K
16 Synchrony Financial 2.6K
17 Portfolio Recovery Associates, LLC 2.5K
18 CL Holdings LLC 2.2K
19 PNC Bank N.A. 2.0K
20 Discover Bank 2.0K
21 American Express Company 2.0K
22 Bread Financial Holdings, Inc. 1.9K
23 Fifth Third Financial Corporation 1.9K
24 Navient Solutions, LLC. 1.7K
25 Navy Federal Credit Union 1.5K
26 BMO Bank National Association 1.5K
27 Ally Financial Inc. 1.4K
28 Paypal Holdings, Inc 1.3K
29 Ocwen Financial Corporation 1.2K
30 Mohela 1.2K
31 Nelnet, Inc. 1.1K
32 Chime Financial Inc 1.1K
33 CCS Financial Services, Inc. 1.1K
34 Fidelity National Information Services, Inc. (FNIS) 1.1K
35 I.C. System, Inc. 1.1K
36 TD Bank Us Holding Company 932
37 Barclays Bank Delaware 853
38 Kriya Capital, LLC 846
39 Shellpoint Partners, LLC 805
40 Transworld Systems Inc 799
41 Huntington National Bank, the 797
42 Tcf National Bank 765
43 Goldman Sachs Bank USA 747
44 Pending Company Match 703
45 Self Financial Inc. 697
46 Mr. Cooper Group Inc. 647
47 OneMain Finance Corporation 647
48 Aes/Pheaa 640
49 Affirm Holdings, Inc 617
50 Select Portfolio Servicing, Inc. 600

Source: CFPB Consumer Complaint Database

About this data: Complaints are attributed by the consumer's reported location. Illinois's heavy filing count can reflect population, market size, or reporting patterns — not company headquarters. Volume is allegations, not findings. See the methodology page for sourcing detail. Illinois accounts for 4.3% of the 16.2M complaints attributed to a US state or territory (7.0× the median state). Transunion Intermediate Holdings, Inc. alone accounts for 28% of Illinois filings in this dataset.

Data sourced from official public datasets for Illinois (#6 of 56; 4.3% national share). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026