Pennsylvania
531.8K consumer complaints filed with the CFPB
This page shows consumer complaints filed from Pennsylvania with the CFPB. 531,831 complaints have been filed across 2.1K companies. The most complained-about company is , the top product category is Credit reporting or other personal consumer reports, and the most reported issue is Incorrect information on your report.
Most Complained-About Companies in Pennsylvania
| # | Company | Complaints |
|---|---|---|
| 1 | Rhode island | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows for Pennsylvania Consumers
Consumers residing in Pennsylvania (PA) have filed 531,831 complaints with the CFPB naming 2,121 distinct companies as the respondent. State-level complaint geography is shaped by three overlapping forces: population and household-finance penetration (larger states with more credit, mortgage, and banking activity generate more filings overall), the mix of financial products sold and serviced in the state, and the awareness channels through which Pennsylvania residents learn about the CFPB's complaint intake system.
The single most complained-about company among Pennsylvania filings is not reported, the most common product category is "Credit reporting or other personal consumer reports", and the most frequently cited underlying issue is "Incorrect information on your report". Those three fields together sketch the dominant friction in the state: the company taking the most intake, the product class where that intake concentrates, and the specific consumer-reported problem at the center of the pattern. Complaints are routed to the relevant federal or state regulator based on the product involved, so patterns visible here also align with the supervisory boundaries that apply to Pennsylvania-registered providers.
Complaints are attributed to Pennsylvania based on the consumer's self-reported location, and a filing against a company does not mean that company is headquartered in the state, operates exclusively there, or has violated any law. Volume reflects consumer allegations, not regulatory findings. Use this page to understand the shape of CFPB-intake consumer concerns originating in Pennsylvania, then drill into specific companies and cross-check against the CFPB Consumer Complaint Database. This page is informational only — for financial, legal, or regulatory advice, consult a licensed professional in Pennsylvania.
About this data: Complaints are attributed to states based on the consumer's reported location. Pennsylvania complaint data reflects filings from consumers residing in the state and does not imply that companies are headquartered or operate exclusively there.
How complaint geography is shaped in Pennsylvania
State-level complaint volume in the CFPB Consumer Complaint Database is driven by three overlapping factors: total population and the share of households that hold the kinds of financial products the CFPB regulates (credit cards, mortgages, student loans, deposit accounts, credit reports, payday loans, debt-collection accounts, money transfers); the geographic footprint of the financial-services firms that operate in Pennsylvania and the product mix they sell here; and the awareness channel through which Pennsylvania consumers learn about the CFPB's complaint intake. Larger states with more retail financial activity typically generate more filings simply because more transactions are happening; smaller states can punch above their weight when a particular industry — for example, mortgage servicing during a housing-market correction, or auto-finance lending in markets with high subprime penetration — concentrates a disproportionate share of consumer friction in that state.
The CFPB has accepted consumer complaints since 2011 and publishes them as a public dataset to give consumers, journalists, and researchers a window into how U.S. financial-services firms respond to customer concerns. The dataset includes the consumer's reported state, the company named in the complaint, the product and sub-product involved, the specific issue and sub-issue, the consumer's narrative when provided, the company's response, and whether the consumer disputed the company's response. Because the data is consumer-submitted, individual records are not adjudicated findings of wrongdoing — but in aggregate they reveal where the pressure points in a state's financial-services market sit, and they're a primary input the CFPB itself uses when prioritizing supervisory and rulemaking attention.
Reading the Pennsylvania ranking
The companies-by-complaint table above is sorted by raw complaint volume filed by Pennsylvania residents. Raw volume is a function of (a) how many Pennsylvania customers the company has — a national bank with a large Pennsylvania customer base will generate more filings than a regional lender, all else equal — and (b) the company's complaint rate per customer. To compare firms fairly across the Pennsylvania ranking, look at the company's per-state complaint volume in the context of its national footprint and product mix. A company's dedicated detail page shows the breakdown across states so you can see whether Pennsylvania's pattern is unusual versus the company's national baseline.
Top issues and top products tend to track national patterns, with state-level deviations that reflect the local economy. Credit-reporting complaints dominate nationally and typically dominate at the state level too, since credit-bureau records affect almost every financial transaction. Debt-collection complaints rise in states with higher delinquency rates or with concentrated payday-lending markets. Mortgage-servicing complaints rise after housing-market corrections or major foreclosure-relief programs (notably 2010-2014 and 2020-2021), and student-loan complaints rise after each change to federal student-loan repayment programs.
What this page does and doesn't tell you
This page tells you the shape and volume of consumer-reported financial concerns originating from Pennsylvania residents over the period the CFPB has been collecting complaints. It is informational, not advisory. It does not establish that any named company has violated any law or regulation. It does not include private-arbitration outcomes, state-level enforcement actions, or complaints filed with other federal or state regulators. For a comprehensive picture of any particular company's track record in Pennsylvania, cross-reference with state attorney-general filings, the Better Business Bureau, the company's regulatory filings, and consumer reviews from multiple sources.
See the methodology page for the data-pipeline detail, the about page for the editorial standards we apply, and the states index for cross-state comparisons. Browse other dimensions: all complaint issues, complaint by financial product, or the master company list.
Read our methodology — how this data is sourced, computed, and verified.
Related
