Mercari, Inc.
117 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mercari, Inc. complaint mix by product
- Money transfer, 86 74.8% – 0% relief
- Checking or 12 10.4% – 0% relief
- Credit card 9 7.8% – 0% relief
- Debt collection 5 4.3% – 0% relief
- Credit card 1 0.9% – 0% relief
- Prepaid card 1 0.9% – 0% relief
- Credit reporting 1 0.9% – 0% relief
How Mercari, Inc.'s 117 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 86 |
| Checking or savings account | 12 |
| Credit card | 9 |
| Debt collection | 5 |
| Credit card or prepaid card | 1 |
| Prepaid card | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 16 |
| FL | 16 |
| NY | 13 |
| TX | 10 |
| MD | 6 |
| VA | 5 |
| NJ | 5 |
| MI | 4 |
| OH | 4 |
| NC | 4 |
| NV | 3 |
| PA | 3 |
| GA | 3 |
| AR | 3 |
| LA | 3 |
| AZ | 2 |
| IL | 2 |
| TN | 2 |
| MN | 2 |
| AL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble accessing funds in your mobile or digital wallet | 21 |
| Fraud or scam | 19 |
| Other transaction problem | 10 |
| Money was not available when promised | 8 |
| Unauthorized transactions or other transaction problem | 8 |
| Problem with a purchase shown on your statement | 8 |
| Managing, opening, or closing your mobile wallet account | 6 |
| Problem with a lender or other company charging your account | 5 |
| Unexpected or other fees | 5 |
| Managing an account | 4 |
| Other service problem | 3 |
| Confusing or misleading advertising or marketing | 2 |
| Problem caused by your funds being low | 2 |
| Confusing or missing disclosures | 2 |
| Wrong amount charged or received | 2 |
| Problem with a company's investigation into an existing issue | 2 |
| False statements or representation | 2 |
| Attempts to collect debt not owed | 2 |
| Closing your account | 1 |
| Problem with a purchase or transfer | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 10 | 100% |
| 2023 | 11 | 100% |
| 2024 | 26 | 100% |
| 2025 | 43 | 100% |
| 2026 | 27 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Mercari, Inc.
Mercari, Inc.'s 117 logged complaints stay concentrated: only 30 states show a filing on record. 66.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2022 through 2026-06-25.
Mercari, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Trouble accessing funds in your mobile or digital wallet."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mercari, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Mercari, Inc. have?
117, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Mercari, Inc. respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Mercari, Inc.?
"Trouble accessing funds in your mobile or digital wallet", filed under the "Money transfer, virtual currency, or money service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.