CFPB · Single-product concentration
Mercari, Inc.
117 CFPB complaints · 73.5% in "Money transfer, virtual currency, or money service" · top issue Trouble accessing funds in your mobile or digital wallet.
Mercari, Inc.: 73.5% of 117 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 100% · relief 0%. Allegations, not findings.
- Single-product concentration
- +170% filings 2022 to 2026
CFPB relief outcome brief
CCDB company mercari-inc
0% relief · 100% timely · 117 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Early Warning Services, LLC (0% relief)
Mercari, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Mercari, Inc.'s 117 filings include narrative text
66.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mercari, Inc. complaint mix by product
- Money transfer, 86 74.8% – 0% relief
- Checking or 12 10.4% – 0% relief
- Credit card 9 7.8% – 0% relief
- Debt collection 5 4.3% – 0% relief
- Credit card 1 0.9% – 0% relief
- Prepaid card 1 0.9% – 0% relief
- Credit reporting 1 0.9% – 0% relief
How Mercari, Inc.'s 117 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 86 |
| Checking or savings account | 12 |
| Credit card | 9 |
| Debt collection | 5 |
| Credit card or prepaid card | 1 |
| Prepaid card | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
| Payday loan, title loan, or personal loan | 1 |
Where Mercari, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.7% of this company's filings
Mercari, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 27
- +170% vs 2022
Top States
| State | Complaints |
|---|---|
| CA | 16 |
| FL | 16 |
| NY | 13 |
| TX | 10 |
| MD | 6 |
| VA | 5 |
| NJ | 5 |
| MI | 4 |
| OH | 4 |
| NC | 4 |
| NV | 3 |
| PA | 3 |
| GA | 3 |
| AR | 3 |
| LA | 3 |
| AZ | 2 |
| IL | 2 |
| TN | 2 |
| MN | 2 |
| AL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble accessing funds in your mobile or digital wallet | 21 |
| Fraud or scam | 19 |
| Other transaction problem | 10 |
| Money was not available when promised | 8 |
| Unauthorized transactions or other transaction problem | 8 |
| Problem with a purchase shown on your statement | 8 |
| Managing, opening, or closing your mobile wallet account | 6 |
| Problem with a lender or other company charging your account | 5 |
| Unexpected or other fees | 5 |
| Managing an account | 4 |
| Other service problem | 3 |
| Confusing or misleading advertising or marketing | 2 |
| Problem caused by your funds being low | 2 |
| Confusing or missing disclosures | 2 |
| Wrong amount charged or received | 2 |
| Problem with a company's investigation into an existing issue | 2 |
| False statements or representation | 2 |
| Attempts to collect debt not owed | 2 |
| Closing your account | 1 |
| Problem with a purchase or transfer | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 10 | 100% |
| 2023 | 11 | 100% |
| 2024 | 26 | 100% |
| 2025 | 43 | 100% |
| 2026 | 27 | 100% |
Source: CFPB Consumer Complaint Database
Mercari, Inc. filings cluster in one product
Mercari, Inc.'s 117 logged complaints stay concentrated: only 30 states show a filing. 66.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-06-25.
Mercari, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 98.3% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Trouble accessing funds in your mobile or digital wallet."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mercari, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mercari, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 117.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mercari, Inc. (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration