Home Loan Center, Inc.
471 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Home Loan Center, Inc. complaint mix by product
- Credit reporting, 103 25.2% – 0% relief
- Mortgage 94 23.0% – 2% relief
- Payday loan, 85 20.8% – 0% relief
- Credit reporting 39 9.6% – 0% relief
- Payday loan, 33 8.1% – 0% relief
- Debt collection 27 6.6% – 0% relief
- Vehicle loan 27 6.6% – 0% relief
How Home Loan Center, Inc.'s 471 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 103 |
| Mortgage | 94 |
| Payday loan, title loan, or personal loan | 85 |
| Credit reporting or other personal consumer reports | 39 |
| Payday loan, title loan, personal loan, or advance loan | 33 |
| Debt collection | 27 |
| Vehicle loan or lease | 27 |
| Consumer Loan | 21 |
| Money transfer, virtual currency, or money service | 16 |
| Checking or savings account | 11 |
| Payday loan | 5 |
| Debt or credit management | 3 |
| Credit card or prepaid card | 3 |
| Prepaid card | 1 |
| Credit card | 1 |
| Other financial service | 1 |
| Student loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 51 |
| FL | 46 |
| TX | 34 |
| NY | 27 |
| GA | 25 |
| IL | 23 |
| OH | 23 |
| PA | 20 |
| AZ | 17 |
| MI | 15 |
| VA | 15 |
| NC | 14 |
| WA | 11 |
| CO | 11 |
| NJ | 11 |
| MN | 10 |
| TN | 9 |
| MD | 9 |
| LA | 9 |
| MA | 7 |
Top Issues
| Issue | Complaints |
|---|---|
| Improper use of your report | 103 |
| Applying for a mortgage or refinancing an existing mortgage | 52 |
| Getting the loan | 39 |
| Incorrect information on your report | 31 |
| Application, originator, mortgage broker | 23 |
| Getting a loan or lease | 20 |
| Charged fees or interest you didn't expect | 16 |
| Shopping for a loan or lease | 15 |
| Fraud or scam | 14 |
| Credit monitoring or identity theft protection services | 13 |
| Getting a line of credit | 12 |
| Attempts to collect debt not owed | 12 |
| Problem with additional add-on products or services | 12 |
| Was approved for a loan, but didn't receive the money | 9 |
| Problem with cash advance | 6 |
| Problem with a lender or other company charging your account | 6 |
| Problem with a credit reporting company's investigation into an existing problem | 5 |
| False statements or representation | 5 |
| Communication tactics | 4 |
| Loan servicing, payments, escrow account | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 8 | 100% |
| 2013 | 7 | 57.1% |
| 2014 | 5 | 100% |
| 2015 | 1 | 0% |
| 2016 | 32 | 59.4% |
| 2017 | 30 | 86.7% |
| 2018 | 49 | 81.6% |
| 2019 | 53 | 60.4% |
| 2020 | 46 | 73.9% |
| 2021 | 44 | 40.9% |
| 2022 | 49 | 100% |
| 2023 | 46 | 100% |
| 2024 | 34 | 100% |
| 2025 | 48 | 100% |
| 2026 | 19 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Home Loan Center, Inc.
Home Loan Center, Inc.'s 471 logged complaints reach a nationwide footprint - 44 states have at least one filing on record. 59.7% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2012 through 2026-05-29.
Home Loan Center, Inc. answers 81.1% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting, credit repair services, or other personal consumer reports" draws the most filings, most often for "Improper use of your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Home Loan Center, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Home Loan Center, Inc. have?
471, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Home Loan Center, Inc. respond to complaints on time?
81.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Home Loan Center, Inc.?
"Improper use of your report", filed under the "Credit reporting, credit repair services, or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.