2026 data Public-data reference. official source

Home Loan Center, Inc.

386 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

386 consumer complaints filed with the CFPB

This profile shows Home Loan Center, Inc.'s complaint history from CFPB public records. 386 consumers have filed complaints since 2011. The company has a 81.6% timely response rate and has provided relief in 0.5% of cases.

386
Total Complaints
81.6%
Timely Response
1.8%
Disputed
0.5%
Relief Provided
45
States Active
2011
Since

Total complaints

386

Filed since 2011

Timely response

81.6%

CFPB-tracked response window

Relief rate

0.5%

Closed with monetary or non-monetary relief

Timely response rate 81.6%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.5%
Industry median

Share closed with monetary or non-monetary relief.

Home Loan Center, Inc. complaint mix by product

Total complaints: 386

Home Loan Center, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 386 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Credit reporting,: 84 complaints (24.9%), resolution 0.0% Credit reporting, 24.9% Mortgage: 80 complaints (23.7%), resolution 2.5% Mortgage 23.7% Payday loan,: 71 complaints (21.1%), resolution 0.0% Payday loan, 21.1% Credit reporting: 31 complaints (9.2%), resolution 0.0% Credit reporting 9.2% Payday loan,: 30 complaints (8.9%), resolution 0.0% Payday loan, 8.9% Debt collection: 23 complaints (6.8%), resolution 0.0% Debt collection 6.8% Consumer Loan: 18 complaints (5.3%), resolution 0.0%
  • Credit reporting, 84 24.9% 0% relief
  • Mortgage 80 23.7% 3% relief
  • Payday loan, 71 21.1% 0% relief
  • Credit reporting 31 9.2% 0% relief
  • Payday loan, 30 8.9% 0% relief
  • Debt collection 23 6.8% 0% relief
  • Consumer Loan 18 5.3% 0% relief

How Home Loan Center, Inc.'s 386 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Credit reporting, credit repair services, or other personal consumer reports 84
Mortgage 80
Payday loan, title loan, or personal loan 71
Credit reporting or other personal consumer reports 31
Payday loan, title loan, personal loan, or advance loan 30
Debt collection 23
Consumer Loan 18
Vehicle loan or lease 16
Money transfer, virtual currency, or money service 13
Checking or savings account 10
Payday loan 5
Other financial service 1
Debt or credit management 1
Credit card 1
Credit card or prepaid card 1
Student loan 1

Top States

State Complaints
CA 42
FL 37
TX 26
NY 22
IL 21
GA 19
OH 18
PA 18
AZ 16
MI 15
VA 12
NC 10
CO 9
LA 8
WA 8
TN 8
NJ 7
MA 7
MD 7
MN 7

Top Issues

Issue Complaints
Improper use of your report 82
Applying for a mortgage or refinancing an existing mortgage 39
Getting the loan 34
Incorrect information on your report 27
Application, originator, mortgage broker 22
Getting a line of credit 12
Shopping for a loan or lease 12
Fraud or scam 11
Problem with additional add-on products or services 11
Credit monitoring or identity theft protection services 11
Charged fees or interest you didn't expect 11
Attempts to collect debt not owed 10
Getting a loan or lease 9
Was approved for a loan, but didn't receive the money 8
Problem with cash advance 6
Problem with a lender or other company charging your account 5
Problem with a credit reporting company's investigation into an existing problem 4
Loan servicing, payments, escrow account 4
False statements or representation 4
Applied for loan/did not receive money 3

Yearly Trend

Year Complaints Timely
2011 1 100%
2012 9 100%
2013 7 57.1%
2014 5 100%
2015 1 0%
2016 27 63%
2017 24 83.3%
2018 35 82.9%
2019 45 57.8%
2020 37 73%
2021 29 37.9%
2022 44 100%
2023 42 100%
2024 31 100%
2025 36 100%
2026 13 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Home Loan Center, Inc.

Home Loan Center, Inc. has accumulated 386 consumer complaints in the CFPB public database, with filings active across 45 U.S. states. Of those submissions, 196 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-03-27, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Home Loan Center, Inc. reports a 81.6% timely-response rate and has closed 98.4% of cases with a written explanation to the consumer. 0.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting, credit repair services, or other personal consumer reports", and the single most common underlying issue is "Improper use of your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Home Loan Center, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Home Loan Center, Inc. have?

Home Loan Center, Inc. has received 386 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Home Loan Center, Inc. respond to complaints on time?

Home Loan Center, Inc. has a 81.6% timely response rate to CFPB complaints.

What is the most common complaint about Home Loan Center, Inc.?

The most common issue reported against Home Loan Center, Inc. is "Improper use of your report" in the "Credit reporting, credit repair services, or other personal consumer reports" product category.

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