Total complaints
386
Filed since 2011
386 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
386 consumer complaints filed with the CFPB
This profile shows Home Loan Center, Inc.'s complaint history from CFPB public records. 386 consumers have filed complaints since 2011. The company has a 81.6% timely response rate and has provided relief in 0.5% of cases.
Total complaints
386
Filed since 2011
Timely response
81.6%
CFPB-tracked response window
Relief rate
0.5%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Home Loan Center, Inc.'s 386 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 84 |
| Mortgage | 80 |
| Payday loan, title loan, or personal loan | 71 |
| Credit reporting or other personal consumer reports | 31 |
| Payday loan, title loan, personal loan, or advance loan | 30 |
| Debt collection | 23 |
| Consumer Loan | 18 |
| Vehicle loan or lease | 16 |
| Money transfer, virtual currency, or money service | 13 |
| Checking or savings account | 10 |
| Payday loan | 5 |
| Other financial service | 1 |
| Debt or credit management | 1 |
| Credit card | 1 |
| Credit card or prepaid card | 1 |
| Student loan | 1 |
| State | Complaints |
|---|---|
| CA | 42 |
| FL | 37 |
| TX | 26 |
| NY | 22 |
| IL | 21 |
| GA | 19 |
| OH | 18 |
| PA | 18 |
| AZ | 16 |
| MI | 15 |
| VA | 12 |
| NC | 10 |
| CO | 9 |
| LA | 8 |
| WA | 8 |
| TN | 8 |
| NJ | 7 |
| MA | 7 |
| MD | 7 |
| MN | 7 |
| Issue | Complaints |
|---|---|
| Improper use of your report | 82 |
| Applying for a mortgage or refinancing an existing mortgage | 39 |
| Getting the loan | 34 |
| Incorrect information on your report | 27 |
| Application, originator, mortgage broker | 22 |
| Getting a line of credit | 12 |
| Shopping for a loan or lease | 12 |
| Fraud or scam | 11 |
| Problem with additional add-on products or services | 11 |
| Credit monitoring or identity theft protection services | 11 |
| Charged fees or interest you didn't expect | 11 |
| Attempts to collect debt not owed | 10 |
| Getting a loan or lease | 9 |
| Was approved for a loan, but didn't receive the money | 8 |
| Problem with cash advance | 6 |
| Problem with a lender or other company charging your account | 5 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
| Loan servicing, payments, escrow account | 4 |
| False statements or representation | 4 |
| Applied for loan/did not receive money | 3 |
| Year | Complaints | Timely |
|---|---|---|
| 2011 | 1 | 100% |
| 2012 | 9 | 100% |
| 2013 | 7 | 57.1% |
| 2014 | 5 | 100% |
| 2015 | 1 | 0% |
| 2016 | 27 | 63% |
| 2017 | 24 | 83.3% |
| 2018 | 35 | 82.9% |
| 2019 | 45 | 57.8% |
| 2020 | 37 | 73% |
| 2021 | 29 | 37.9% |
| 2022 | 44 | 100% |
| 2023 | 42 | 100% |
| 2024 | 31 | 100% |
| 2025 | 36 | 100% |
| 2026 | 13 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Home Loan Center, Inc. has accumulated 386 consumer complaints in the CFPB public database, with filings active across 45 U.S. states. Of those submissions, 196 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2011, and the most recent logged activity is 2026-03-27, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Home Loan Center, Inc. reports a 81.6% timely-response rate and has closed 98.4% of cases with a written explanation to the consumer. 0.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Credit reporting, credit repair services, or other personal consumer reports", and the single most common underlying issue is "Improper use of your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Home Loan Center, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Home Loan Center, Inc. has received 386 consumer complaints filed with the Consumer Financial Protection Bureau.
Home Loan Center, Inc. has a 81.6% timely response rate to CFPB complaints.
The most common issue reported against Home Loan Center, Inc. is "Improper use of your report" in the "Credit reporting, credit repair services, or other personal consumer reports" product category.
Read our methodology — how this data is sourced, computed, and verified.