2026 data Public-data reference Official source

First Horizon Bank - West Congress Street Branch

256 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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256
Total Complaints
100%
Timely Response
0%
Disputed
11.3%
Relief Provided
27
States Active
2012
Since

Data updated June 2026

Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 11.3%
Industry median

Share closed with monetary or non-monetary relief.

First Horizon Bank - West Congress Street Branch complaint mix by product

Total complaints: 256

First Horizon Bank - West Congress Street Branch complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 256 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 80 complaints (33.2%), resolution 5.0% Mortgage 33.2% Checking or: 64 complaints (26.6%), resolution 3.1% Checking or 26.6% Bank account: 59 complaints (24.5%), resolution 20.3% Bank account 24.5% Credit card: 15 complaints (6.2%), resolution 40.0% Credit card 6.2% Credit reporting,: 10 complaints (4.1%), resolution 20.0% Credit card: 9 complaints (3.7%), resolution 11.1% Debt collection: 4 complaints (1.7%), resolution 0.0%
  • Mortgage 80 33.2% – 5% relief
  • Checking or 64 26.6% – 3% relief
  • Bank account 59 24.5% – 20% relief
  • Credit card 15 6.2% – 40% relief
  • Credit reporting, 10 4.1% – 20% relief
  • Credit card 9 3.7% – 11% relief
  • Debt collection 4 1.7% – 0% relief

How First Horizon Bank - West Congress Street Branch's 256 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 80
Checking or savings account 64
Bank account or service 59
Credit card 15
Credit reporting, credit repair services, or other personal consumer reports 10
Credit card or prepaid card 9
Debt collection 4
Money transfer, virtual currency, or money service 4
Consumer Loan 3
Payday loan, title loan, or personal loan 3
Vehicle loan or lease 3
Money transfers 1
Other financial service 1

Top States

State Complaints
FL 70
LA 62
AR 21
TX 18
GA 15
TN 12
CA 12
MD 6
AL 3
NY 3
CO 3
NJ 3
MI 2
MA 2
SC 2
OH 2
PA 1
MS 1
PR 1
AZ 1

Top Issues

Issue Complaints
Managing an account 39
Account opening, closing, or management 32
Loan servicing, payments, escrow account 19
Loan modification,collection,foreclosure 15
Deposits and withdrawals 11
Trouble during payment process 11
Problems caused by my funds being low 9
Struggling to pay mortgage 9
Opening an account 9
Closing an account 7
Applying for a mortgage or refinancing an existing mortgage 7
Application, originator, mortgage broker 7
Incorrect information on your report 7
Other 5
Problem caused by your funds being low 5
Using a debit or ATM card 4
Settlement process and costs 4
Fraud or scam 4
Problem with a purchase shown on your statement 4
Problem with a credit reporting company's investigation into an existing problem 4

Yearly Trend

Year Complaints Timely
2012 8 100%
2013 18 100%
2014 24 100%
2015 34 100%
2016 36 100%
2017 32 100%
2018 53 100%
2019 40 100%
2020 11 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About First Horizon Bank - West Congress Street Branch

First Horizon Bank - West Congress Street Branch's 256 logged complaints stay concentrated: only 27 states show a filing on record. Only 26.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2012 through 2020-06-25.

First Horizon Bank - West Congress Street Branch answers 100% of complaints inside the CFPB's tracked window and closes 86.3% with a written explanation. 11.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Horizon Bank - West Congress Street Branch.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does First Horizon Bank - West Congress Street Branch have?

256, per the CFPB's public complaint count for this company (see the full breakdown above).

Does First Horizon Bank - West Congress Street Branch respond to complaints on time?

100% of the time, measured against the CFPB's 15-calendar-day response window.

What is the most common complaint about First Horizon Bank - West Congress Street Branch?

"Managing an account", filed under the "Mortgage" category - see the issues and products tables above for the full ranking.

Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.