CFPB · Diversified product mix
First Horizon Bank - West Congress Street Branch
256 CFPB complaints · diversified mix (top product 31.3%) · top issue Managing an account.
First Horizon Bank - West Congress Street Branch: top product "Mortgage" is only 31.3% of 256 - multi-bucket mix. Timely 100% · relief 11.3%. Allegations, not findings.
- Diversified product mix
- +37.5% filings 2012 to 2020
CFPB relief outcome brief
CCDB company first-horizon-bank-west-congress-street-branch
11.3% relief · 100% timely · 256 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bok Financial Corp (11.4% relief)
First Horizon Bank - West Congress Street Branch closes 11.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 256 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Horizon Bank - West Congress Street Branch complaint mix by product
- Mortgage 80 33.2% – 5% relief
- Checking or 64 26.6% – 3% relief
- Bank account 59 24.5% – 20% relief
- Credit card 15 6.2% – 40% relief
- Credit reporting, 10 4.1% – 20% relief
- Credit card 9 3.7% – 11% relief
- Debt collection 4 1.7% – 0% relief
How First Horizon Bank - West Congress Street Branch's 256 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 80 |
| Checking or savings account | 64 |
| Bank account or service | 59 |
| Credit card | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Credit card or prepaid card | 9 |
| Debt collection | 4 |
| Money transfer, virtual currency, or money service | 4 |
| Consumer Loan | 3 |
| Payday loan, title loan, or personal loan | 3 |
| Vehicle loan or lease | 3 |
| Money transfers | 1 |
| Other financial service | 1 |
Where First Horizon Bank - West Congress Street Branch complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 27.3% of this company's filings
First Horizon Bank - West Congress Street Branch rising annual filings
Annual filing volume from the CFPB public database
- 2020
- 11
- +37.5% vs 2012
Top States
| State | Complaints |
|---|---|
| FL | 70 |
| LA | 62 |
| AR | 21 |
| TX | 18 |
| GA | 15 |
| TN | 12 |
| CA | 12 |
| MD | 6 |
| AL | 3 |
| NY | 3 |
| CO | 3 |
| NJ | 3 |
| MI | 2 |
| MA | 2 |
| SC | 2 |
| OH | 2 |
| PA | 1 |
| MS | 1 |
| PR | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 39 |
| Account opening, closing, or management | 32 |
| Loan servicing, payments, escrow account | 19 |
| Loan modification,collection,foreclosure | 15 |
| Deposits and withdrawals | 11 |
| Trouble during payment process | 11 |
| Problems caused by my funds being low | 9 |
| Struggling to pay mortgage | 9 |
| Opening an account | 9 |
| Closing an account | 7 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Application, originator, mortgage broker | 7 |
| Incorrect information on your report | 7 |
| Other | 5 |
| Problem caused by your funds being low | 5 |
| Using a debit or ATM card | 4 |
| Settlement process and costs | 4 |
| Fraud or scam | 4 |
| Problem with a purchase shown on your statement | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 8 | 100% |
| 2013 | 18 | 100% |
| 2014 | 24 | 100% |
| 2015 | 34 | 100% |
| 2016 | 36 | 100% |
| 2017 | 32 | 100% |
| 2018 | 53 | 100% |
| 2019 | 40 | 100% |
| 2020 | 11 | 100% |
Source: CFPB Consumer Complaint Database
First Horizon Bank - West Congress Street Branch spreads across product buckets
First Horizon Bank - West Congress Street Branch's 256 logged complaints stay concentrated: only 27 states show a filing. Only 26.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2020-06-25.
First Horizon Bank - West Congress Street Branch answers 100% of complaints inside the CFPB's tracked window and closes 86.3% with a written explanation. 11.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Horizon Bank - West Congress Street Branch.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Horizon Bank - West Congress Street Branch: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 256.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Horizon Bank - West Congress Street Branch (100% timely; 11.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix