CFPB · Single-product concentration
Express Aviation
54 CFPB complaints · 96.3% in "Student loan" · top issue Dealing with my lender or servicer.
Express Aviation: 96.3% of 54 CFPB complaints sit in "Student loan". Timely 98.1% · relief 87%. Allegations, not findings.
- Single-product concentration
- 0% filings 2013 to 2020
CFPB relief outcome brief
CCDB company express-aviation
87% relief · 98.1% timely · 54 filings · Student loan
Same-product relief peers
Nearest relief peer: Brelvis Consulting, LLC (44.9% relief)
Express Aviation closes 87% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Express Aviation's 54 filings include narrative text
48.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Express Aviation complaint mix by product
- Student loan 52 96.3% – 87% relief
- Consumer Loan 2 3.7% – 100% relief
How Express Aviation's 54 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 52 |
| Consumer Loan | 2 |
Concentrated filing states for Express Aviation
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 90.7% of this company's filings
Express Aviation complaints by year
Annual filing volume from the CFPB public database
- 2020
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 49 |
| FL | 2 |
| WA | 1 |
| KY | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 40 |
| Can't repay my loan | 5 |
| Getting a loan | 4 |
| Dealing with your lender or servicer | 2 |
| Problems when you are unable to pay | 1 |
| Repaying your loan | 1 |
| Managing the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2015 | 2 | 100% |
| 2016 | 3 | 100% |
| 2017 | 47 | 100% |
| 2020 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Express Aviation filings cluster in one product
Express Aviation's 54 logged complaints stay concentrated: only 5 states show a filing. 48.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2020-04-29.
Express Aviation answers 98.1% of complaints inside the CFPB's tracked window and closes 9.3% with a written explanation. 87% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Express Aviation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Express Aviation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 54.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 98.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Express Aviation (98.1% timely; 87% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration