Western-Shamrock Corporation
373 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Western-Shamrock Corporation complaint mix by product
- Debt collection 157 42.8% – 7% relief
- Payday loan, 52 14.2% – 8% relief
- Credit reporting 49 13.4% – 12% relief
- Payday loan, 46 12.5% – 9% relief
- Credit reporting, 34 9.3% – 15% relief
- Consumer Loan 23 6.3% – 0% relief
- Payday loan 6 1.6% – 0% relief
How Western-Shamrock Corporation's 373 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 157 |
| Payday loan, title loan, or personal loan | 52 |
| Credit reporting or other personal consumer reports | 49 |
| Payday loan, title loan, personal loan, or advance loan | 46 |
| Credit reporting, credit repair services, or other personal consumer reports | 34 |
| Consumer Loan | 23 |
| Payday loan | 6 |
| Mortgage | 2 |
| Credit card or prepaid card | 2 |
| Bank account or service | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 228 |
| OK | 42 |
| GA | 30 |
| SC | 18 |
| MO | 13 |
| NM | 12 |
| TN | 7 |
| AL | 6 |
| NC | 3 |
| LA | 2 |
| NJ | 1 |
| FL | 1 |
| MI | 1 |
| AR | 1 |
| AZ | 1 |
| KS | 1 |
| IL | 1 |
| MA | 1 |
| CO | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 43 |
| Incorrect information on your report | 43 |
| Attempts to collect debt not owed | 37 |
| Communication tactics | 34 |
| Took or threatened to take negative or legal action | 29 |
| Improper use of your report | 29 |
| Written notification about debt | 23 |
| Problem when making payments | 23 |
| Problem with a company's investigation into an existing problem | 15 |
| Threatened to contact someone or share information improperly | 13 |
| Problems when you are unable to pay | 13 |
| Problem with a credit reporting company's investigation into an existing problem | 10 |
| Charged fees or interest you didn't expect | 9 |
| Cont'd attempts collect debt not owed | 6 |
| Improper contact or sharing of info | 6 |
| Getting the loan | 4 |
| False statements or representation | 4 |
| Can't contact lender | 4 |
| Managing the loan or lease | 4 |
| Disclosure verification of debt | 4 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 13 | 92.3% |
| 2015 | 11 | 100% |
| 2016 | 26 | 88.5% |
| 2017 | 26 | 92.3% |
| 2018 | 24 | 100% |
| 2019 | 24 | 100% |
| 2020 | 16 | 100% |
| 2021 | 29 | 100% |
| 2022 | 23 | 100% |
| 2023 | 19 | 100% |
| 2024 | 37 | 100% |
| 2025 | 79 | 100% |
| 2026 | 46 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Western-Shamrock Corporation
Western-Shamrock Corporation's 373 logged complaints stay concentrated: only 20 states show a filing on record. 45.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2026-06-24.
Western-Shamrock Corporation answers 98.4% of complaints inside the CFPB's tracked window and closes 88.2% with a written explanation. 8.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Western-Shamrock Corporation.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Western-Shamrock Corporation have?
373, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Western-Shamrock Corporation respond to complaints on time?
98.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Western-Shamrock Corporation?
"Struggling to pay your loan", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.