Total complaints
323
Filed since 2014
323 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
323 consumer complaints filed with the CFPB
This profile shows Western-Shamrock Corporation's complaint history from CFPB public records. 323 consumers have filed complaints since 2014. The company has a 98.1% timely response rate and has provided relief in 8.4% of cases.
Total complaints
323
Filed since 2014
Timely response
98.1%
CFPB-tracked response window
Relief rate
8.4%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Western-Shamrock Corporation's 323 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 136 |
| Payday loan, title loan, or personal loan | 49 |
| Credit reporting or other personal consumer reports | 39 |
| Payday loan, title loan, personal loan, or advance loan | 38 |
| Credit reporting, credit repair services, or other personal consumer reports | 30 |
| Consumer Loan | 22 |
| Payday loan | 6 |
| Credit card or prepaid card | 2 |
| Bank account or service | 1 |
| State | Complaints |
|---|---|
| TX | 197 |
| OK | 34 |
| GA | 27 |
| SC | 17 |
| NM | 12 |
| MO | 12 |
| TN | 7 |
| AL | 4 |
| NC | 3 |
| LA | 2 |
| CO | 1 |
| CA | 1 |
| MI | 1 |
| IL | 1 |
| AR | 1 |
| AZ | 1 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 39 |
| Struggling to pay your loan | 38 |
| Attempts to collect debt not owed | 33 |
| Communication tactics | 29 |
| Written notification about debt | 21 |
| Improper use of your report | 21 |
| Took or threatened to take negative or legal action | 20 |
| Problem when making payments | 20 |
| Problem with a company's investigation into an existing problem | 12 |
| Problems when you are unable to pay | 12 |
| Threatened to contact someone or share information improperly | 12 |
| Problem with a credit reporting company's investigation into an existing problem | 9 |
| Charged fees or interest you didn't expect | 9 |
| Cont'd attempts collect debt not owed | 6 |
| Improper contact or sharing of info | 6 |
| Disclosure verification of debt | 4 |
| Can't contact lender | 4 |
| False statements or representation | 4 |
| Managing the loan or lease | 4 |
| Taking out the loan or lease | 3 |
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 13 | 92.3% |
| 2015 | 10 | 100% |
| 2016 | 26 | 88.5% |
| 2017 | 25 | 92% |
| 2018 | 21 | 100% |
| 2019 | 20 | 100% |
| 2020 | 14 | 100% |
| 2021 | 27 | 100% |
| 2022 | 22 | 100% |
| 2023 | 18 | 100% |
| 2024 | 35 | 100% |
| 2025 | 72 | 100% |
| 2026 | 20 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Western-Shamrock Corporation has accumulated 323 consumer complaints in the CFPB public database, with filings active across 16 U.S. states. Of those submissions, 141 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2014, and the most recent logged activity is 2026-03-31, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Western-Shamrock Corporation reports a 98.1% timely-response rate and has closed 88.5% of cases with a written explanation to the consumer. 8.4% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Western-Shamrock Corporation: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Western-Shamrock Corporation has received 323 consumer complaints filed with the Consumer Financial Protection Bureau.
Western-Shamrock Corporation has a 98.1% timely response rate to CFPB complaints.
The most common issue reported against Western-Shamrock Corporation is "Incorrect information on your report" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.