VA · Statewide CFPB complaints

Virginia consumer complaints

2.3K companies · top product Credit reporting or other personal consumer reports · top issue Incorrect information on your report.

Virginia's wide slice of attributed US volume

16.2M attributed filings across US states and territories; Virginia's 2.0% share sits in the wider third.

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Heavy attributed filing volume

Virginia in the heavy-volume third

Virginia sits in the heaviest third by CFPB attributed complaint count (330.4K · #16 of 56).

330.4K CFPB complaints

Virginia is in the heavy-volume third with 330.4K CFPB complaints across 2.3K companies. Top product: Credit reporting or other personal consumer reports; top issue: Incorrect information on your report. Volume is allegations, not findings.

  • 73rd percentile (upper half)
  • Equifax, Inc. 25% of state filings
  • Data updated June 2026

Virginia among nearby heavy-volume ranks

Five jurisdictions around this state's position · 3.3× median intensity

upper half volume
of 56 jurisdictions
#16
73rd percentile by complaint volume
Michigan351.9KOhio350.7KVirginia330.4KArizona263.7KMississippi256.3K

Most complained-about companies in Virginia

Top companies in Virginia

Attributed CFPB complaint volume among companies active in this state

In-state lead
Equifax, Inc.
81.2K
25% of state filings
# Company Complaints
1 Equifax, Inc. 81.2K
2 Transunion Intermediate Holdings, Inc. 79.5K
3 Experian Information Solutions Inc. 71.2K
4 Wells Fargo & Company 5.1K
5 Bank of America, National Association 4.8K
6 Capital One Financial Corporation 4.6K
7 Citibank, N.a. 3.4K
8 JPMorgan Chase & Co. 3.2K
9 Navy Federal Credit Union 3.1K
10 Synchrony Financial 2.1K
11 Block, Inc. 2.0K
12 Truist Financial Corporation 1.7K
13 American Express Company 1.6K
14 Resurgent Capital Services L.P. 1.5K
15 Navient Solutions, LLC. 1.4K
16 Encore Capital Group Inc. 1.4K
17 Portfolio Recovery Associates, LLC 1.3K
18 LexisNexis 1.3K
19 CBC Companies, Inc. 1.3K
20 CL Holdings LLC 1.3K
21 Bread Financial Holdings, Inc. 1.1K
22 Ocwen Financial Corporation 1.1K
23 Discover Bank 1.0K
24 Suntrust Banks, Inc. 998
25 Paypal Holdings, Inc 970
26 PNC Bank N.A. 965
27 United Services Automobile Association 964
28 Mohela 925
29 TD Bank Us Holding Company 833
30 Nelnet, Inc. 761
31 Barclays Bank Delaware 730
32 R & B Corporation of Virginia 719
33 Ally Financial Inc. 693
34 U.S. Bancorp 686
35 BB&T Corporation 652
36 Transworld Systems Inc 646
37 Early Warning Services, LLC 630
38 Chime Financial Inc 623
39 Nationstar Mortgage LLC 604
40 Aes/Pheaa 566
41 Shellpoint Partners, LLC 552
42 CCS Financial Services, Inc. 511
43 Enova International, Inc. 479
44 Goldman Sachs Bank USA 479
45 Select Portfolio Servicing, Inc. 474
46 Kriya Capital, LLC 442
47 Ditech Financial LLC 429
48 Mr. Cooper Group Inc. 424
49 Pentagon Federal Credit Union 415
50 I.C. System, Inc. 411

Source: CFPB Consumer Complaint Database

About this data: Complaints are attributed by the consumer's reported location. Virginia's heavy filing count can reflect population, market size, or reporting patterns — not company headquarters. Volume is allegations, not findings. See the methodology page for sourcing detail. Virginia accounts for 2.0% of the 16.2M complaints attributed to a US state or territory (3.3× the median state). Equifax, Inc. alone accounts for 25% of Virginia filings in this dataset.

Data sourced from official public datasets for Virginia (#16 of 56; 2.0% national share). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026