AppFolio, Inc.
199 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
AppFolio, Inc. complaint mix by product
- Credit reporting 131 65.8% – 0% relief
- Credit reporting, 39 19.6% – 0% relief
- Money transfer, 22 11.1% – 0% relief
- Debt collection 5 2.5% – 0% relief
- Checking or 1 0.5% – 0% relief
- Mortgage 1 0.5% – 0% relief
How AppFolio, Inc.'s 199 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 131 |
| Credit reporting, credit repair services, or other personal consumer reports | 39 |
| Money transfer, virtual currency, or money service | 22 |
| Debt collection | 5 |
| Checking or savings account | 1 |
| Mortgage | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 16 |
| CA | 15 |
| GA | 15 |
| IL | 11 |
| NC | 11 |
| PA | 10 |
| NV | 9 |
| FL | 9 |
| MD | 8 |
| WA | 8 |
| NY | 8 |
| VA | 7 |
| NJ | 6 |
| IN | 5 |
| MI | 5 |
| AL | 5 |
| ND | 3 |
| MN | 3 |
| SC | 3 |
| CT | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 95 |
| Improper use of your report | 29 |
| Unable to get your credit report or credit score | 26 |
| Problem with a company's investigation into an existing issue | 14 |
| Unexpected or other fees | 14 |
| Attempts to collect debt not owed | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Other service problem | 2 |
| Identity theft protection or other monitoring services | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Confusing or missing disclosures | 1 |
| Managing, opening, or closing your mobile wallet account | 1 |
| Other transaction problem | 1 |
| False statements or representation | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Wrong amount charged or received | 1 |
| Fraud or scam | 1 |
| Problem with a lender or other company charging your account | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 9 | 100% |
| 2022 | 12 | 100% |
| 2023 | 42 | 100% |
| 2024 | 56 | 100% |
| 2025 | 57 | 77.2% |
| 2026 | 23 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About AppFolio, Inc.
AppFolio, Inc.'s 199 logged complaints stay concentrated: only 38 states show a filing on record. Only 39.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2021 through 2026-06-03.
AppFolio, Inc. answers 93.5% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about AppFolio, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does AppFolio, Inc. have?
199, per the CFPB's public complaint count for this company (see the full breakdown above).
Does AppFolio, Inc. respond to complaints on time?
93.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about AppFolio, Inc.?
"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.