CFPB · Mid-pack CFPB posture
AppFolio, Inc.
199 CFPB complaints · 38 states · top issue Incorrect information on your report.
AppFolio, Inc. has 199 consumer complaints in the CFPB public database. Timely response is 93.5%; 0% closed with relief; top product Credit reporting or other personal consumer reports. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +155.6% filings 2021 to 2026
CFPB relief outcome brief
CCDB company appfolio-inc
0% relief · 93.5% timely · 199 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Fidelity National Information Services, Inc. (FNIS) (0% relief)
AppFolio, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 199 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
AppFolio, Inc. complaint mix by product
- Credit reporting 131 65.8% – 0% relief
- Credit reporting, 39 19.6% – 0% relief
- Money transfer, 22 11.1% – 0% relief
- Debt collection 5 2.5% – 0% relief
- Checking or 1 0.5% – 0% relief
- Mortgage 1 0.5% – 0% relief
How AppFolio, Inc.'s 199 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 131 |
| Credit reporting, credit repair services, or other personal consumer reports | 39 |
| Money transfer, virtual currency, or money service | 22 |
| Debt collection | 5 |
| Checking or savings account | 1 |
| Mortgage | 1 |
Where AppFolio, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 8% of this company's filings
AppFolio, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 23
- +155.6% vs 2021
Top States
| State | Complaints |
|---|---|
| TX | 16 |
| CA | 15 |
| GA | 15 |
| IL | 11 |
| NC | 11 |
| PA | 10 |
| NV | 9 |
| FL | 9 |
| MD | 8 |
| WA | 8 |
| NY | 8 |
| VA | 7 |
| NJ | 6 |
| IN | 5 |
| MI | 5 |
| AL | 5 |
| ND | 3 |
| MN | 3 |
| SC | 3 |
| CT | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 95 |
| Improper use of your report | 29 |
| Unable to get your credit report or credit score | 26 |
| Problem with a company's investigation into an existing issue | 14 |
| Unexpected or other fees | 14 |
| Attempts to collect debt not owed | 4 |
| Problem with a company's investigation into an existing problem | 3 |
| Other service problem | 2 |
| Identity theft protection or other monitoring services | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Confusing or missing disclosures | 1 |
| Managing, opening, or closing your mobile wallet account | 1 |
| Other transaction problem | 1 |
| False statements or representation | 1 |
| Unauthorized transactions or other transaction problem | 1 |
| Wrong amount charged or received | 1 |
| Fraud or scam | 1 |
| Problem with a lender or other company charging your account | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 9 | 100% |
| 2022 | 12 | 100% |
| 2023 | 42 | 100% |
| 2024 | 56 | 100% |
| 2025 | 57 | 77.2% |
| 2026 | 23 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about AppFolio, Inc.
AppFolio, Inc.'s 199 logged complaints stay concentrated: only 38 states show a filing. Only 39.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2021 through 2026-06-03.
AppFolio, Inc. answers 93.5% of complaints inside the CFPB's tracked window and closes 98.5% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about AppFolio, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for AppFolio, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 199.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 93.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for AppFolio, Inc. (93.5% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture