Total complaints
164
Filed since 2012
2026 data Public-data reference. official source
American Financial Network Inc.
164 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
164 consumer complaints filed with the CFPB
This profile shows American Financial Network Inc.'s complaint history from CFPB public records. 164 consumers have filed complaints since 2012. The company has a 90.2% timely response rate and has provided relief in 9.8% of cases.
164
Total Complaints
90.2%
Timely Response
1.8%
Disputed
9.8%
Relief Provided
35
States Active
2012
Since
Timely response
90.2%
CFPB-tracked response window
Relief rate
9.8%
Closed with monetary or non-monetary relief
Timely response rate 90.2%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 9.8%
Industry median
Share closed with monetary or non-monetary relief.
American Financial Network Inc. complaint mix by product
- Mortgage 141 86.5% – 11% relief
- Credit reporting, 8 4.9% – 0% relief
- Credit reporting 7 4.3% – 0% relief
- Debt collection 3 1.8% – 0% relief
- Credit card 2 1.2% – 0% relief
- Other financial 1 0.6% – 100% relief
- Vehicle loan 1 0.6% – 0% relief
How American Financial Network Inc.'s 164 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 141 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Credit reporting or other personal consumer reports | 7 |
| Debt collection | 3 |
| Credit card | 2 |
| Other financial service | 1 |
| Vehicle loan or lease | 1 |
| Bank account or service | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 31 |
| FL | 27 |
| NJ | 15 |
| VA | 11 |
| TX | 10 |
| CT | 6 |
| IL | 5 |
| DE | 5 |
| WA | 4 |
| AZ | 4 |
| PA | 3 |
| MD | 3 |
| OR | 3 |
| IN | 3 |
| NY | 3 |
| TN | 3 |
| UT | 2 |
| HI | 2 |
| NC | 2 |
| AL | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 40 |
| Closing on a mortgage | 36 |
| Trouble during payment process | 33 |
| Application, originator, mortgage broker | 10 |
| Incorrect information on your report | 9 |
| Struggling to pay mortgage | 6 |
| Improper use of your report | 5 |
| Loan servicing, payments, escrow account | 5 |
| Settlement process and costs | 3 |
| Credit decision / Underwriting | 3 |
| Credit monitoring or identity theft protection services | 2 |
| Communication tactics | 2 |
| Getting a credit card | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Unexpected/Other fees | 1 |
| Excessive fees | 1 |
| Loan modification,collection,foreclosure | 1 |
| Managing the loan or lease | 1 |
| Making/receiving payments, sending money | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 0% |
| 2013 | 1 | 100% |
| 2014 | 4 | 50% |
| 2015 | 5 | 80% |
| 2016 | 11 | 72.7% |
| 2017 | 10 | 100% |
| 2018 | 4 | 100% |
| 2019 | 10 | 80% |
| 2020 | 26 | 96.2% |
| 2021 | 15 | 100% |
| 2022 | 13 | 69.2% |
| 2023 | 23 | 100% |
| 2024 | 16 | 87.5% |
| 2025 | 19 | 100% |
| 2026 | 6 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About American Financial Network Inc.
American Financial Network Inc. has accumulated 164 consumer complaints in the CFPB public database, with filings active across 35 U.S. states. Of those submissions, 70 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2026-04-08, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, American Financial Network Inc. reports a 90.2% timely-response rate and has closed 87.2% of cases with a written explanation to the consumer. 9.8% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 1.8% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Applying for a mortgage or refinancing an existing mortgage".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating American Financial Network Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does American Financial Network Inc. have?
American Financial Network Inc. has received 164 consumer complaints filed with the Consumer Financial Protection Bureau.
Does American Financial Network Inc. respond to complaints on time?
American Financial Network Inc. has a 90.2% timely response rate to CFPB complaints.
What is the most common complaint about American Financial Network Inc.?
The most common issue reported against American Financial Network Inc. is "Applying for a mortgage or refinancing an existing mortgage" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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