Fedloan Help
51 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fedloan Help complaint mix by product
- Student loan 38 74.5% – 11% relief
- Other financial 7 13.7% – 43% relief
- Credit reporting, 4 7.8% – 0% relief
- Bank account 1 2.0% – 100% relief
- Money transfer, 1 2.0% – 0% relief
How Fedloan Help's 51 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 38 |
| Other financial service | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
Top States
| State | Complaints |
|---|---|
| NJ | 8 |
| NY | 5 |
| MI | 4 |
| SD | 3 |
| MA | 3 |
| VA | 2 |
| TX | 2 |
| ID | 2 |
| SC | 2 |
| NC | 2 |
| CA | 2 |
| CO | 2 |
| MD | 1 |
| FL | 1 |
| VT | 1 |
| IN | 1 |
| NE | 1 |
| IL | 1 |
| TN | 1 |
| HI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 23 |
| Dealing with my lender or servicer | 9 |
| Fraud or scam | 4 |
| Incorrect information on your report | 4 |
| Getting a loan | 3 |
| Unexpected/Other fees | 2 |
| Struggling to repay your loan | 2 |
| Advertising and marketing | 1 |
| Using a debit or ATM card | 1 |
| Customer service/Customer relations | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 9 | 100% |
| 2017 | 27 | 11.1% |
| 2018 | 8 | 0% |
| 2019 | 7 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Fedloan Help
Fedloan Help's 51 logged complaints stay concentrated: only 24 states show a filing on record. 52.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2016 through 2019-11-07.
Fedloan Help answers 23.5% of complaints inside the CFPB's tracked window and closes 11.8% with a written explanation. 15.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fedloan Help.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Fedloan Help have?
51, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Fedloan Help respond to complaints on time?
23.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Fedloan Help?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.