CFPB · Single-product concentration
Fedloan Help
51 CFPB complaints · 74.5% in "Student loan" · top issue Dealing with your lender or servicer.
Fedloan Help: 74.5% of 51 CFPB complaints sit in "Student loan". Timely 23.5% · relief 15.7%. Allegations, not findings.
- Single-product concentration
- -22.2% filings 2016 to 2019
CFPB relief outcome brief
CCDB company fedloan-help
15.7% relief · 23.5% timely · 51 filings · Student loan
Same-product relief peers
Nearest relief peer: Slm Corporation (14.9% relief)
Fedloan Help closes 15.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Fedloan Help's 51 filings include narrative text
52.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Fedloan Help complaint mix by product
- Student loan 38 74.5% – 11% relief
- Other financial 7 13.7% – 43% relief
- Credit reporting, 4 7.8% – 0% relief
- Bank account 1 2.0% – 100% relief
- Money transfer, 1 2.0% – 0% relief
How Fedloan Help's 51 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 38 |
| Other financial service | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Bank account or service | 1 |
| Money transfer, virtual currency, or money service | 1 |
Where Fedloan Help complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NJ
- 15.7% of this company's filings
Fedloan Help falling annual filings
Annual filing volume from the CFPB public database
- 2019
- 7
- -22.2% vs 2016
Top States
| State | Complaints |
|---|---|
| NJ | 8 |
| NY | 5 |
| MI | 4 |
| SD | 3 |
| MA | 3 |
| VA | 2 |
| TX | 2 |
| ID | 2 |
| SC | 2 |
| NC | 2 |
| CA | 2 |
| CO | 2 |
| MD | 1 |
| FL | 1 |
| VT | 1 |
| IN | 1 |
| NE | 1 |
| IL | 1 |
| TN | 1 |
| HI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 23 |
| Dealing with my lender or servicer | 9 |
| Fraud or scam | 4 |
| Incorrect information on your report | 4 |
| Getting a loan | 3 |
| Unexpected/Other fees | 2 |
| Struggling to repay your loan | 2 |
| Advertising and marketing | 1 |
| Using a debit or ATM card | 1 |
| Customer service / Customer relations | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 9 | 100% |
| 2017 | 27 | 11.1% |
| 2018 | 8 | 0% |
| 2019 | 7 | 0% |
Source: CFPB Consumer Complaint Database
Fedloan Help filings cluster in one product
Fedloan Help's 51 logged complaints stay concentrated: only 24 states show a filing. 52.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2019-11-07.
Fedloan Help answers 23.5% of complaints inside the CFPB's tracked window and closes 11.8% with a written explanation. 15.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Fedloan Help.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Fedloan Help: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 51.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 23.5%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Fedloan Help (23.5% timely; 15.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration