CFPB · Narrative-heavy record
LoanHero, Inc
21 CFPB complaints · 47.6% with narratives · top issue Dealing with your lender or servicer.
LoanHero, Inc: 47.6% of 21 filings include consumer narratives. Timely 14.3% · relief 9.5% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- -75% filings 2017 to 2022
CFPB relief outcome brief
CCDB company loanhero-inc
9.5% relief · 14.3% timely · 21 filings · Student loan
Same-product relief peers
Nearest relief peer: Vermont Student Assistance Corporation (9.6% relief)
LoanHero, Inc closes 9.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of LoanHero, Inc's 21 filings include narrative text
47.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
LoanHero, Inc complaint mix by product
- Student loan 8 38.1% – 25% relief
- Debt collection 5 23.8% – 0% relief
- Credit reporting, 3 14.3% – 0% relief
- Mortgage 2 9.5% – 0% relief
- Payday loan, 2 9.5% – 0% relief
- Other financial 1 4.8% – 0% relief
How LoanHero, Inc's 21 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 8 |
| Debt collection | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Mortgage | 2 |
| Payday loan, title loan, or personal loan | 2 |
| Other financial service | 1 |
Where LoanHero, Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 19% of this company's filings
LoanHero, Inc falling annual filings
Annual filing volume from the CFPB public database
- 2022
- 1
- -75% vs 2017
Top States
| State | Complaints |
|---|---|
| FL | 4 |
| CA | 4 |
| LA | 3 |
| AZ | 2 |
| IN | 1 |
| NC | 1 |
| TN | 1 |
| IA | 1 |
| NY | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 5 |
| Attempts to collect debt not owed | 3 |
| Incorrect information on your report | 3 |
| Trouble during payment process | 2 |
| Dealing with my lender or servicer | 1 |
| Unexpected/Other fees | 1 |
| Getting a loan | 1 |
| Improper use of your report | 1 |
| Took or threatened to take negative or legal action | 1 |
| Charged fees or interest you didn't expect | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 4 | 75% |
| 2018 | 6 | 0% |
| 2019 | 7 | 0% |
| 2020 | 1 | 0% |
| 2021 | 2 | 0% |
| 2022 | 1 | 0% |
Source: CFPB Consumer Complaint Database
LoanHero, Inc's narrative-rich complaint ledger
LoanHero, Inc's 21 logged complaints stay concentrated: only 10 states show a filing. 47.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2022-02-07.
LoanHero, Inc answers 14.3% of complaints inside the CFPB's tracked window and closes 4.8% with a written explanation. 9.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about LoanHero, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for LoanHero, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 21.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 14.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for LoanHero, Inc (14.3% timely; 9.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record