CFPB · Narrative-heavy record
On-Site Manager, Inc.
125 CFPB complaints · 44% with narratives · top issue Incorrect information on your report.
On-Site Manager, Inc.: 44% of 125 filings include consumer narratives. Timely 28.8% · relief 5.6% · top product Credit reporting, credit repair services, or other personal consumer reports. Allegations, not findings.
- Narrative-heavy record
- +6500% filings 2013 to 2018
CFPB relief outcome brief
CCDB company on-site-manager-inc
5.6% relief · 28.8% timely · 125 filings · Credit reporting, credit repair services, or other personal consumer reports
Same-product relief peers
Nearest relief peer: Prestige Financial Services Inc (6.1% relief)
On-Site Manager, Inc. closes 5.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of On-Site Manager, Inc.'s 125 filings include narrative text
44% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
On-Site Manager, Inc. complaint mix by product
- Credit reporting, 85 68.0% – 2% relief
- Credit reporting 33 26.4% – 15% relief
- Debt collection 3 2.4% – 0% relief
- Other financial 2 1.6% – 0% relief
- Mortgage 2 1.6% – 0% relief
How On-Site Manager, Inc.'s 125 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 85 |
| Credit reporting | 33 |
| Debt collection | 3 |
| Other financial service | 2 |
| Mortgage | 2 |
Where On-Site Manager, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 20.8% of this company's filings
On-Site Manager, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2018
- 66
- +6500% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 26 |
| TX | 20 |
| WA | 11 |
| NY | 9 |
| CO | 7 |
| AZ | 5 |
| OR | 5 |
| IL | 5 |
| FL | 5 |
| GA | 5 |
| NJ | 4 |
| MD | 3 |
| NV | 2 |
| PA | 2 |
| NC | 2 |
| IN | 2 |
| UT | 2 |
| DE | 1 |
| MS | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 55 |
| Incorrect information on credit report | 26 |
| Improper use of your report | 21 |
| Credit reporting company's investigation | 4 |
| Problem with a company's investigation into an existing issue | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Improper use of my credit report | 2 |
| Attempts to collect debt not owed | 2 |
| Customer service / Customer relations | 1 |
| Application, originator, mortgage broker | 1 |
| Fraud or scam | 1 |
| Unable to get credit report/credit score | 1 |
| Identity theft protection or other monitoring services | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 2 | 50% |
| 2015 | 10 | 50% |
| 2016 | 17 | 11.8% |
| 2017 | 29 | 24.1% |
| 2018 | 66 | 30.3% |
Source: CFPB Consumer Complaint Database
On-Site Manager, Inc.'s narrative-rich complaint ledger
On-Site Manager, Inc.'s 125 logged complaints stay concentrated: only 27 states show a filing. 44% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2018-10-17.
On-Site Manager, Inc. answers 28.8% of complaints inside the CFPB's tracked window and closes 94.4% with a written explanation. 5.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting, credit repair services, or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about On-Site Manager, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for On-Site Manager, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 125.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 28.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for On-Site Manager, Inc. (28.8% timely; 5.6% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record