On-Site Manager, Inc.
125 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
On-Site Manager, Inc. complaint mix by product
- Credit reporting, 85 68.0% – 2% relief
- Credit reporting 33 26.4% – 15% relief
- Debt collection 3 2.4% – 0% relief
- Other financial 2 1.6% – 0% relief
- Mortgage 2 1.6% – 0% relief
How On-Site Manager, Inc.'s 125 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting, credit repair services, or other personal consumer reports | 85 |
| Credit reporting | 33 |
| Debt collection | 3 |
| Other financial service | 2 |
| Mortgage | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 26 |
| TX | 20 |
| WA | 11 |
| NY | 9 |
| CO | 7 |
| AZ | 5 |
| OR | 5 |
| IL | 5 |
| FL | 5 |
| GA | 5 |
| NJ | 4 |
| MD | 3 |
| NV | 2 |
| PA | 2 |
| NC | 2 |
| IN | 2 |
| UT | 2 |
| DE | 1 |
| MS | 1 |
| LA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 55 |
| Incorrect information on credit report | 26 |
| Improper use of your report | 21 |
| Credit reporting company's investigation | 4 |
| Problem with a company's investigation into an existing issue | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Improper use of my credit report | 2 |
| Attempts to collect debt not owed | 2 |
| Customer service/Customer relations | 1 |
| Application, originator, mortgage broker | 1 |
| Fraud or scam | 1 |
| Unable to get credit report/credit score | 1 |
| Identity theft protection or other monitoring services | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 2 | 50% |
| 2015 | 10 | 50% |
| 2016 | 17 | 11.8% |
| 2017 | 29 | 24.1% |
| 2018 | 66 | 30.3% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About On-Site Manager, Inc.
On-Site Manager, Inc.'s 125 logged complaints stay concentrated: only 27 states show a filing on record. 44% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2018-10-17.
On-Site Manager, Inc. answers 28.8% of complaints inside the CFPB's tracked window and closes 94.4% with a written explanation. 5.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting, credit repair services, or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about On-Site Manager, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does On-Site Manager, Inc. have?
125, per the CFPB's public complaint count for this company (see the full breakdown above).
Does On-Site Manager, Inc. respond to complaints on time?
28.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about On-Site Manager, Inc.?
"Incorrect information on your report", filed under the "Credit reporting, credit repair services, or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.