CFPB · Higher closed-with-relief share
ONLINE Information Services, Inc.
3.7K CFPB complaints · 27.8% relief (high band) · top issue Attempts to collect debt not owed.
ONLINE Information Services, Inc. closes 27.8% with relief (upper third) on 3.7K filings. Timely 99.9% · top product Debt collection. Allegations, not findings.
- Volume rank #144 of 342
- Higher closed-with-relief share
- +13040% filings 2013 to 2026
CFPB relief outcome brief
CCDB company online-information-services-inc
27.8% relief · 99.9% timely · 3.7K filings · Debt collection
Same-product relief peers
Nearest relief peer: Armor Systems Corporation (28% relief)
ONLINE Information Services, Inc. closes 27.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 3.7K complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
ONLINE Information Services, Inc. complaint mix by product
- Debt collection 3K 80.8% – 28% relief
- Credit reporting 417 11.3% – 26% relief
- Credit reporting, 259 7.0% – 28% relief
- Credit reporting 24 0.7% – 13% relief
- Debt or 5 0.1% – 0% relief
- Credit card 2 0.1% – 0% relief
- Bank account 2 0.1% – 0% relief
Higher-relief mix: how ONLINE Information Services, Inc.'s 3.7K complaints split across CFPB product categories.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 3.0K |
| Credit reporting or other personal consumer reports | 417 |
| Credit reporting, credit repair services, or other personal consumer reports | 259 |
| Credit reporting | 24 |
| Debt or credit management | 5 |
| Credit card | 2 |
| Bank account or service | 2 |
| Consumer Loan | 1 |
| Credit card or prepaid card | 1 |
Nationwide filing states for ONLINE Information Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 14.1% of this company's filings
ONLINE Information Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 657
- +13040% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 519 |
| FL | 505 |
| NC | 494 |
| GA | 287 |
| SC | 212 |
| OH | 166 |
| NJ | 146 |
| IL | 142 |
| NY | 129 |
| CA | 104 |
| TN | 101 |
| LA | 92 |
| VA | 69 |
| PA | 64 |
| IN | 57 |
| MI | 57 |
| AZ | 55 |
| OK | 41 |
| MS | 41 |
| MD | 39 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 1.5K |
| Written notification about debt | 590 |
| Incorrect information on your report | 367 |
| Took or threatened to take negative or legal action | 323 |
| False statements or representation | 285 |
| Improper use of your report | 152 |
| Cont'd attempts collect debt not owed | 118 |
| Problem with a company's investigation into an existing problem | 82 |
| Communication tactics | 82 |
| Disclosure verification of debt | 76 |
| Problem with a credit reporting company's investigation into an existing problem | 61 |
| Incorrect information on credit report | 21 |
| Threatened to contact someone or share information improperly | 20 |
| Improper contact or sharing of info | 16 |
| Electronic communications | 8 |
| Credit monitoring or identity theft protection services | 6 |
| Fraud or scam | 3 |
| Problem with fraud alerts or security freezes | 2 |
| Identity theft protection or other monitoring services | 2 |
| Unauthorized withdrawals or charges | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 63 | 98.4% |
| 2015 | 89 | 100% |
| 2016 | 80 | 100% |
| 2017 | 102 | 100% |
| 2018 | 144 | 100% |
| 2019 | 195 | 100% |
| 2020 | 205 | 100% |
| 2021 | 283 | 100% |
| 2022 | 210 | 100% |
| 2023 | 318 | 99.7% |
| 2024 | 456 | 100% |
| 2025 | 883 | 99.9% |
| 2026 | 657 | 100% |
Source: CFPB Consumer Complaint Database
ONLINE Information Services, Inc. in the higher-relief third
ONLINE Information Services, Inc.'s 3,690 logged complaints reach a nationwide footprint - 55 states have at least one filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-25. Closed-with-relief 27.8% sits in the upper third of the corpus.
ONLINE Information Services, Inc. closes 27.8% with monetary or non-monetary relief and answers 99.9% inside the CFPB window; 71.9% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about ONLINE Information Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for ONLINE Information Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.7K.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for ONLINE Information Services, Inc. (#144 of 342; 99.9% timely; 27.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Higher closed-with-relief share