2026 data Public-data reference. official source

ONLINE Information Services, Inc.

3.0K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

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3.0K consumer complaints filed with the CFPB

This profile shows ONLINE Information Services, Inc.'s complaint history from CFPB public records. 2,954 consumers have filed complaints since 2013. The company has a 99.9% timely response rate and has provided relief in 27.9% of cases.

3.0K
Total Complaints
99.9%
Timely Response
2.2%
Disputed
27.9%
Relief Provided
54
States Active
2013
Since

Total complaints

3.0K

Filed since 2013

Timely response

99.9%

CFPB-tracked response window

Relief rate

27.9%

Closed with monetary or non-monetary relief

Timely response rate 99.9%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 27.9%
Industry median

Share closed with monetary or non-monetary relief.

ONLINE Information Services, Inc. complaint mix by product

Total complaints: 3.0K

ONLINE Information Services, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 3.0K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 2,382 complaints (80.7%), resolution 28.0% Debt collection 80.7% Credit reporting: 317 complaints (10.7%), resolution 27.4% Credit reporting 10.7% Credit reporting,: 223 complaints (7.6%), resolution 29.1% Credit reporting, 7.6% Credit reporting: 23 complaints (0.8%), resolution 13.0% Debt or: 3 complaints (0.1%), resolution 0.0% Credit card: 2 complaints (0.1%), resolution 0.0% Bank account: 2 complaints (0.1%), resolution 0.0%
  • Debt collection 2K 80.7% – 28% relief
  • Credit reporting 317 10.7% – 27% relief
  • Credit reporting, 223 7.6% – 29% relief
  • Credit reporting 23 0.8% – 13% relief
  • Debt or 3 0.1% – 0% relief
  • Credit card 2 0.1% – 0% relief
  • Bank account 2 0.1% – 0% relief

How ONLINE Information Services, Inc.'s 3.0K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 2.4K
Credit reporting or other personal consumer reports 317
Credit reporting, credit repair services, or other personal consumer reports 223
Credit reporting 23
Debt or credit management 3
Credit card 2
Bank account or service 2
Consumer Loan 1
Credit card or prepaid card 1

Top States

State Complaints
FL 412
NC 403
TX 372
GA 240
SC 174
OH 133
NJ 116
IL 116
NY 108
TN 84
LA 80
CA 78
VA 54
MI 49
PA 49
AZ 45
IN 44
OK 35
MS 31
KY 31

Top Issues

Issue Complaints
Attempts to collect debt not owed 1.2K
Written notification about debt 465
Incorrect information on your report 288
Took or threatened to take negative or legal action 255
False statements or representation 209
Improper use of your report 123
Cont'd attempts collect debt not owed 110
Disclosure verification of debt 72
Communication tactics 71
Problem with a company's investigation into an existing problem 69
Problem with a credit reporting company's investigation into an existing problem 51
Incorrect information on credit report 20
Improper contact or sharing of info 16
Threatened to contact someone or share information improperly 13
Electronic communications 5
Credit monitoring or identity theft protection services 4
Fraud or scam 3
Problem with fraud alerts or security freezes 2
Unauthorized withdrawals or charges 2
Account opening, closing, or management 2

Yearly Trend

Year Complaints Timely
2013 5 100%
2014 63 98.4%
2015 81 100%
2016 71 100%
2017 92 100%
2018 119 100%
2019 156 100%
2020 168 100%
2021 245 100%
2022 185 100%
2023 263 99.6%
2024 393 100%
2025 769 99.9%
2026 344 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About ONLINE Information Services, Inc.

ONLINE Information Services, Inc. has accumulated 2,954 consumer complaints in the CFPB public database, with filings active across 54 U.S. states. Of those submissions, 739 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-04-09, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, ONLINE Information Services, Inc. reports a 99.9% timely-response rate and has closed 72.1% of cases with a written explanation to the consumer. 27.9% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating ONLINE Information Services, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does ONLINE Information Services, Inc. have?

ONLINE Information Services, Inc. has received 2,954 consumer complaints filed with the Consumer Financial Protection Bureau.

Does ONLINE Information Services, Inc. respond to complaints on time?

ONLINE Information Services, Inc. has a 99.9% timely response rate to CFPB complaints.

What is the most common complaint about ONLINE Information Services, Inc.?

The most common issue reported against ONLINE Information Services, Inc. is "Attempts to collect debt not owed" in the "Debt collection" product category.

Read our methodology — how this data is sourced, computed, and verified.

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