Federated Student Loan Services
69 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Federated Student Loan Services complaint mix by product
- Student loan 36 52.2% – 3% relief
- Credit reporting 24 34.8% – 0% relief
- Debt collection 5 7.2% – 0% relief
- Credit reporting, 2 2.9% – 0% relief
- Checking or 1 1.4% – 0% relief
- Credit card 1 1.4% – 0% relief
How Federated Student Loan Services's 69 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 36 |
| Credit reporting or other personal consumer reports | 24 |
| Debt collection | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Checking or savings account | 1 |
| Credit card | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| GA | 7 |
| FL | 7 |
| CA | 7 |
| NC | 4 |
| AL | 4 |
| NJ | 4 |
| IL | 3 |
| IA | 3 |
| MD | 3 |
| OH | 3 |
| MI | 2 |
| TN | 2 |
| MA | 2 |
| KY | 1 |
| SC | 1 |
| MN | 1 |
| PA | 1 |
| PR | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 15 |
| Incorrect information on your report | 14 |
| Struggling to repay your loan | 14 |
| Improper use of your report | 13 |
| Problem with a company's investigation into an existing problem | 5 |
| Attempts to collect debt not owed | 2 |
| Written notification about debt | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Managing an account | 1 |
| Unable to get your credit report or credit score | 1 |
| Problem with a purchase shown on your statement | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2019 | 3 | 33.3% |
| 2023 | 5 | 0% |
| 2024 | 6 | 0% |
| 2025 | 42 | 0% |
| 2026 | 12 | 16.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Federated Student Loan Services
Federated Student Loan Services's 69 logged complaints stay concentrated: only 24 states show a filing on record. 52.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2018 through 2026-06-25.
Federated Student Loan Services answers 5.8% of complaints inside the CFPB's tracked window and closes 4.3% with a written explanation. 1.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Federated Student Loan Services.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Federated Student Loan Services have?
69, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Federated Student Loan Services respond to complaints on time?
5.8% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Federated Student Loan Services?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.