CFPB · Narrative-heavy record
Federated Student Loan Services
69 CFPB complaints · 52.2% with narratives · top issue Dealing with your lender or servicer.
Federated Student Loan Services: 52.2% of 69 filings include consumer narratives. Timely 5.8% · relief 1.4% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- +1100% filings 2018 to 2026
CFPB relief outcome brief
CCDB company federated-student-loan-services
1.4% relief · 5.8% timely · 69 filings · Student loan
Same-product relief peers
Nearest relief peer: Georgia Student Finance Authority (1.3% relief)
Federated Student Loan Services closes 1.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Federated Student Loan Services's 69 filings include narrative text
52.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Federated Student Loan Services complaint mix by product
- Student loan 36 52.2% – 3% relief
- Credit reporting 24 34.8% – 0% relief
- Debt collection 5 7.2% – 0% relief
- Credit reporting, 2 2.9% – 0% relief
- Checking or 1 1.4% – 0% relief
- Credit card 1 1.4% – 0% relief
How Federated Student Loan Services's 69 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 36 |
| Credit reporting or other personal consumer reports | 24 |
| Debt collection | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Checking or savings account | 1 |
| Credit card | 1 |
Where Federated Student Loan Services complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 11.6% of this company's filings
Federated Student Loan Services rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 12
- +1100% vs 2018
Top States
| State | Complaints |
|---|---|
| TX | 8 |
| GA | 7 |
| FL | 7 |
| CA | 7 |
| NC | 4 |
| AL | 4 |
| NJ | 4 |
| IL | 3 |
| IA | 3 |
| MD | 3 |
| OH | 3 |
| MI | 2 |
| TN | 2 |
| MA | 2 |
| KY | 1 |
| SC | 1 |
| MN | 1 |
| PA | 1 |
| PR | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 15 |
| Incorrect information on your report | 14 |
| Struggling to repay your loan | 14 |
| Improper use of your report | 13 |
| Problem with a company's investigation into an existing problem | 5 |
| Attempts to collect debt not owed | 2 |
| Written notification about debt | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Managing an account | 1 |
| Unable to get your credit report or credit score | 1 |
| Problem with a purchase shown on your statement | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 1 | 100% |
| 2019 | 3 | 33.3% |
| 2023 | 5 | 0% |
| 2024 | 6 | 0% |
| 2025 | 42 | 0% |
| 2026 | 12 | 16.7% |
Source: CFPB Consumer Complaint Database
Federated Student Loan Services's narrative-rich complaint ledger
Federated Student Loan Services's 69 logged complaints stay concentrated: only 24 states show a filing. 52.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-06-25.
Federated Student Loan Services answers 5.8% of complaints inside the CFPB's tracked window and closes 4.3% with a written explanation. 1.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Federated Student Loan Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Federated Student Loan Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 69.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 5.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Federated Student Loan Services (5.8% timely; 1.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record