CFPB · Diversified product mix
Echelon Financial, Inc.
23 CFPB complaints · diversified mix (top product 21.7%) · top issue Incorrect information on your report.
Echelon Financial, Inc.: top product "Bank account or service" is only 21.7% of 23 - multi-bucket mix. Timely 65.2% · relief 60.9%. Allegations, not findings.
- Diversified product mix
- 0% filings 2013 to 2025
CFPB relief outcome brief
CCDB company echelon-financial-inc
60.9% relief · 65.2% timely · 23 filings · Bank account or service
Same-product relief peers
Nearest relief peer: Tcf National Bank (33.8% relief)
Echelon Financial, Inc. closes 60.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Echelon Financial, Inc.'s 23 filings include narrative text
52.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Echelon Financial, Inc. complaint mix by product
- Bank account 5 22.7% – 80% relief
- Credit reporting, 5 22.7% – 40% relief
- Debt collection 3 13.6% – 67% relief
- Credit reporting 3 13.6% – 100% relief
- Credit card 3 13.6% – 100% relief
- Mortgage 2 9.1% – 0% relief
- Credit reporting 1 4.5% – 0% relief
How Echelon Financial, Inc.'s 23 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Debt collection | 3 |
| Credit reporting | 3 |
| Credit card | 3 |
| Mortgage | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Where Echelon Financial, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 21.7% of this company's filings
Echelon Financial, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 5 |
| MA | 3 |
| TX | 2 |
| MI | 2 |
| PR | 1 |
| WA | 1 |
| NM | 1 |
| ME | 1 |
| FL | 1 |
| DE | 1 |
| NJ | 1 |
| WV | 1 |
| OR | 1 |
| IL | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Credit monitoring or identity protection | 2 |
| Using a debit or ATM card | 2 |
| Fraud or scam | 2 |
| Account opening, closing, or management | 1 |
| Identity theft / Fraud / Embezzlement | 1 |
| Other | 1 |
| Making/receiving payments, sending money | 1 |
| Credit reporting company's investigation | 1 |
| False statements or representation | 1 |
| Problems caused by my funds being low | 1 |
| Application, originator, mortgage broker | 1 |
| Credit decision / Underwriting | 1 |
| Unsolicited issuance of credit card | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with a purchase shown on your statement | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 2 | 50% |
| 2015 | 6 | 33.3% |
| 2016 | 6 | 83.3% |
| 2017 | 2 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 0% |
| 2020 | 2 | 100% |
| 2021 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Echelon Financial, Inc. spreads across product buckets
Echelon Financial, Inc.'s 23 logged complaints stay concentrated: only 15 states show a filing. 52.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2025-06-30.
Echelon Financial, Inc. answers 65.2% of complaints inside the CFPB's tracked window and closes 39.1% with a written explanation. 60.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Echelon Financial, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Echelon Financial, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 23.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 65.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Echelon Financial, Inc. (65.2% timely; 60.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix