Echelon Financial, Inc.
23 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Echelon Financial, Inc. complaint mix by product
- Bank account 5 22.7% – 80% relief
- Credit reporting, 5 22.7% – 40% relief
- Debt collection 3 13.6% – 67% relief
- Credit reporting 3 13.6% – 100% relief
- Credit card 3 13.6% – 100% relief
- Mortgage 2 9.1% – 0% relief
- Credit reporting 1 4.5% – 0% relief
How Echelon Financial, Inc.'s 23 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Bank account or service | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Debt collection | 3 |
| Credit reporting | 3 |
| Credit card | 3 |
| Mortgage | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 5 |
| MA | 3 |
| TX | 2 |
| MI | 2 |
| PR | 1 |
| WA | 1 |
| NM | 1 |
| ME | 1 |
| FL | 1 |
| DE | 1 |
| NJ | 1 |
| WV | 1 |
| OR | 1 |
| IL | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Credit monitoring or identity protection | 2 |
| Using a debit or ATM card | 2 |
| Fraud or scam | 2 |
| Account opening, closing, or management | 1 |
| Identity theft / Fraud / Embezzlement | 1 |
| Other | 1 |
| Making/receiving payments, sending money | 1 |
| Credit reporting company's investigation | 1 |
| False statements or representation | 1 |
| Problems caused by my funds being low | 1 |
| Application, originator, mortgage broker | 1 |
| Credit decision / Underwriting | 1 |
| Unsolicited issuance of credit card | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with a purchase shown on your statement | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 2 | 50% |
| 2015 | 6 | 33.3% |
| 2016 | 6 | 83.3% |
| 2017 | 2 | 100% |
| 2018 | 1 | 100% |
| 2019 | 1 | 0% |
| 2020 | 2 | 100% |
| 2021 | 1 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Echelon Financial, Inc.
Echelon Financial, Inc.'s 23 logged complaints stay concentrated: only 15 states show a filing on record. 52.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2025-06-30.
Echelon Financial, Inc. answers 65.2% of complaints inside the CFPB's tracked window and closes 39.1% with a written explanation. 60.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Bank account or service" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Echelon Financial, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Echelon Financial, Inc. have?
23, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Echelon Financial, Inc. respond to complaints on time?
65.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Echelon Financial, Inc.?
"Incorrect information on your report", filed under the "Bank account or service" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.