PR · Statewide CFPB complaints

Puerto Rico consumer complaints

527 companies · top product Credit reporting or other personal consumer reports · top issue Incorrect information on your report.

Top companies ↓ All states

Puerto Rico share of attributed US complaint volume

16.2M attributed filings across US states and territories in this mirror; Puerto Rico's count plus the residual equals that national total.

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Mid-pack filing posture

Puerto Rico mid-pack among US jurisdictions

Puerto Rico holds 57.8K attributed filings across 527 companies (0.4% national share).

57.8K CFPB complaints

Puerto Rico has 57.8K CFPB consumer complaints across 527 companies (43rd percentile nationally, lower half). Top product: Credit reporting or other personal consumer reports; top issue: Incorrect information on your report. Volume reflects consumer allegations, not regulatory findings.

  • 43rd percentile (lower half)
  • Transunion Intermediat… 35% of state filings
  • Data updated June 2026

Puerto Rico among nearby state ranks

Five jurisdictions around this state's CFPB complaint-volume position

Below midpoint
of 56 jurisdictions
#33
43rd percentile by complaint volume
Oklahoma73.8KKentucky70.4KPuerto Rico57.8KDistrict of Columbia56.9KOregon56.3K

Concentrated company filings in Puerto Rico

Top companies in Puerto Rico

Attributed CFPB complaint volume among companies active in this state

In-state lead
Transunion Intermediate Holdings, Inc.
20.1K
35% of state filings
# Company Complaints
1 Transunion Intermediate Holdings, Inc. 20.1K
2 Equifax, Inc. 15.8K
3 Experian Information Solutions Inc. 15.3K
4 Banco Popular De Puerto Rico 993
5 Firstbank Puerto Rico 566
6 Citibank, N.a. 453
7 Synchrony Financial 300
8 Capital One Financial Corporation 204
9 JPMorgan Chase & Co. 181
10 Bank of America, National Association 176
11 American Express Company 163
12 Encore Capital Group Inc. 132
13 Pentagon Federal Credit Union 130
14 Santander Bancorp 123
15 Discover Bank 121
16 Paypal Holdings, Inc 89
17 Portfolio Recovery Associates, LLC 87
18 Ofg Bancorp 81
19 Navient Solutions, LLC. 81
20 Wells Fargo & Company 75
21 Select Portfolio Servicing, Inc. 66
22 Bread Financial Holdings, Inc. 60
23 CL Holdings LLC 59
24 Pending Company Match 55
25 Transworld Systems Inc 54
26 LexisNexis 53
27 Nelnet, Inc. 49
28 Goldman Sachs Bank USA 46
29 Island Finance Puerto Rico 42
30 United Services Automobile Association 41
31 Aes/Pheaa 41
32 CBC Companies, Inc. 38
33 Genesys National Recovery, Inc. 35
34 Barclays Bank Delaware 35
35 TD Bank Us Holding Company 34
36 Fidelity National Information Services, Inc. (FNIS) 31
37 Mohela 31
38 Resurgent Capital Services L.P. 31
39 Corelogic Inc 31
40 Navy Federal Credit Union 30
41 Cavalry Investments, LLC 28
42 Erc 27
43 EdFinancial Services 25
44 Early Warning Services, LLC 24
45 Rushmore Loan Management Services LLC 23
46 I.C. System, Inc. 22
47 National Credit Systems,Inc. 21
48 Shellpoint Partners, LLC 21
49 Affirm Holdings, Inc 20
50 Zions Debt Holdings 19

Source: CFPB Consumer Complaint Database

About this data: Complaints are attributed to states based on the consumer's reported location. Puerto Rico complaint data reflects filings from consumers residing in the state and does not imply that companies are headquartered or operate exclusively there. Volume reflects consumer allegations, not regulatory findings. See the methodology page for sourcing detail. Puerto Rico accounts for 0.4% of the 16.2M complaints attributed to a US state or territory (0.6× the median state). Transunion Intermediate Holdings, Inc. alone accounts for 35% of Puerto Rico filings in this dataset.

Read our methodology - how this data is sourced, computed, and verified.

Data sourced from official public datasets for Puerto Rico (#33 of 56; 0.4% national share). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026