2026 data Public-data reference. official source

Island Finance Puerto Rico

45 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

45 consumer complaints filed with the CFPB

This profile shows Island Finance Puerto Rico's complaint history from CFPB public records. 45 consumers have filed complaints since 2018. The company has a 97.8% timely response rate and has provided relief in 0% of cases.

45
Total Complaints
97.8%
Timely Response
0%
Disputed
0%
Relief Provided
6
States Active
2018
Since

Total complaints

45

Filed since 2018

Timely response

97.8%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 97.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

Island Finance Puerto Rico complaint mix by product

Total complaints: 45

Island Finance Puerto Rico complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 45 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 13 complaints (28.9%), resolution 0.0% Debt collection 28.9% Credit reporting: 13 complaints (28.9%), resolution 0.0% Credit reporting 28.9% Credit reporting,: 8 complaints (17.8%), resolution 0.0% Credit reporting, 17.8% Payday loan,: 7 complaints (15.6%), resolution 0.0% Payday loan, 15.6% Payday loan,: 3 complaints (6.7%), resolution 0.0% Payday loan, 6.7% Checking or: 1 complaints (2.2%), resolution 0.0%
  • Debt collection 13 28.9% 0% relief
  • Credit reporting 13 28.9% 0% relief
  • Credit reporting, 8 17.8% 0% relief
  • Payday loan, 7 15.6% 0% relief
  • Payday loan, 3 6.7% 0% relief
  • Checking or 1 2.2% 0% relief

How Island Finance Puerto Rico's 45 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 13
Credit reporting or other personal consumer reports 13
Credit reporting, credit repair services, or other personal consumer reports 8
Payday loan, title loan, or personal loan 7
Payday loan, title loan, personal loan, or advance loan 3
Checking or savings account 1

Top States

State Complaints
PR 34
TX 4
PA 2
FL 2
MA 2
IL 1

Top Issues

Issue Complaints
Incorrect information on your report 10
Improper use of your report 10
Communication tactics 6
Attempts to collect debt not owed 4
Charged fees or interest you didn't expect 4
Problem when making payments 1
Problem with a credit reporting company's investigation into an existing problem 1
Threatened to contact someone or share information improperly 1
Getting a line of credit 1
Written notification about debt 1
Problem with a company's investigation into an existing problem 1
Credit monitoring or identity theft protection services 1
Took or threatened to take negative or legal action 1
Struggling to pay your loan 1
Getting the loan 1
Managing an account 1

Yearly Trend

Year Complaints Timely
2018 4 75%
2019 5 100%
2020 3 100%
2021 3 100%
2022 5 100%
2023 6 100%
2024 8 100%
2025 7 100%
2026 4 100%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About Island Finance Puerto Rico

Island Finance Puerto Rico has accumulated 45 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 18 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2018, and the most recent logged activity is 2026-03-20, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, Island Finance Puerto Rico reports a 97.8% timely-response rate and has closed 100% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Island Finance Puerto Rico: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does Island Finance Puerto Rico have?

Island Finance Puerto Rico has received 45 consumer complaints filed with the Consumer Financial Protection Bureau.

Does Island Finance Puerto Rico respond to complaints on time?

Island Finance Puerto Rico has a 97.8% timely response rate to CFPB complaints.

What is the most common complaint about Island Finance Puerto Rico?

The most common issue reported against Island Finance Puerto Rico is "Incorrect information on your report" in the "Debt collection" product category.

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