Ofg Bancorp
128 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ofg Bancorp complaint mix by product
- Credit reporting 40 31.3% – 0% relief
- Vehicle loan 29 22.7% – 0% relief
- Checking or 28 21.9% – 0% relief
- Mortgage 17 13.3% – 0% relief
- Debt collection 7 5.5% – 0% relief
- Money transfer, 4 3.1% – 0% relief
- Payday loan, 3 2.3% – 0% relief
How Ofg Bancorp's 128 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 40 |
| Vehicle loan or lease | 29 |
| Checking or savings account | 28 |
| Mortgage | 17 |
| Debt collection | 7 |
| Money transfer, virtual currency, or money service | 4 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
Top States
| State | Complaints |
|---|---|
| PR | 81 |
| FL | 15 |
| VI | 7 |
| TX | 5 |
| VA | 3 |
| LA | 3 |
| PA | 2 |
| IL | 2 |
| OH | 2 |
| NY | 2 |
| NC | 2 |
| WA | 1 |
| AK | 1 |
| AR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 30 |
| Managing an account | 19 |
| Improper use of your report | 12 |
| Repossession | 12 |
| Trouble during payment process | 8 |
| Managing the loan or lease | 5 |
| Problems at the end of the loan or lease | 5 |
| Problem with a company's investigation into an existing problem | 5 |
| Attempts to collect debt not owed | 5 |
| Problem caused by your funds being low | 4 |
| Closing on a mortgage | 4 |
| Closing an account | 3 |
| Struggling to pay mortgage | 3 |
| Written notification about debt | 2 |
| Getting a loan or lease | 2 |
| Money was not available when promised | 2 |
| Fraud or scam | 2 |
| Struggling to pay your loan | 1 |
| Charged fees or interest you didn't expect | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 13 | 100% |
| 2025 | 76 | 100% |
| 2026 | 39 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Ofg Bancorp
Ofg Bancorp's 128 logged complaints stay concentrated: only 14 states show a filing on record. Only 29.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2024 through 2026-06-25.
Ofg Bancorp answers 100% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ofg Bancorp.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Ofg Bancorp have?
128, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Ofg Bancorp respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Ofg Bancorp?
"Incorrect information on your report", filed under the "Credit reporting or other personal consumer reports" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.