CFPB · Diversified product mix
Ofg Bancorp
128 CFPB complaints · diversified mix (top product 31.3%) · top issue Incorrect information on your report.
Ofg Bancorp: top product "Credit reporting or other personal consumer reports" is only 31.3% of 128 - multi-bucket mix. Timely 100% · relief 0%. Allegations, not findings.
- Diversified product mix
- +200% filings 2024 to 2026
CFPB relief outcome brief
CCDB company ofg-bancorp
0% relief · 100% timely · 128 filings · Credit reporting or other personal consumer reports
Same-product relief peers
Nearest relief peer: Fidelity National Information Services, Inc. (FNIS) (0% relief)
Ofg Bancorp closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 128 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Ofg Bancorp complaint mix by product
- Credit reporting 40 31.3% – 0% relief
- Vehicle loan 29 22.7% – 0% relief
- Checking or 28 21.9% – 0% relief
- Mortgage 17 13.3% – 0% relief
- Debt collection 7 5.5% – 0% relief
- Money transfer, 4 3.1% – 0% relief
- Payday loan, 3 2.3% – 0% relief
How Ofg Bancorp's 128 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Credit reporting or other personal consumer reports | 40 |
| Vehicle loan or lease | 29 |
| Checking or savings account | 28 |
| Mortgage | 17 |
| Debt collection | 7 |
| Money transfer, virtual currency, or money service | 4 |
| Payday loan, title loan, personal loan, or advance loan | 3 |
Concentrated filing states for Ofg Bancorp
Top states by attributed CFPB complaint volume for this company
- Leading state
- PR
- 63.3% of this company's filings
Ofg Bancorp rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 39
- +200% vs 2024
Top States
| State | Complaints |
|---|---|
| PR | 81 |
| FL | 15 |
| VI | 7 |
| TX | 5 |
| VA | 3 |
| LA | 3 |
| PA | 2 |
| IL | 2 |
| OH | 2 |
| NY | 2 |
| NC | 2 |
| WA | 1 |
| AK | 1 |
| AR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 30 |
| Managing an account | 19 |
| Improper use of your report | 12 |
| Repossession | 12 |
| Trouble during payment process | 8 |
| Managing the loan or lease | 5 |
| Problems at the end of the loan or lease | 5 |
| Problem with a company's investigation into an existing problem | 5 |
| Attempts to collect debt not owed | 5 |
| Problem caused by your funds being low | 4 |
| Closing on a mortgage | 4 |
| Closing an account | 3 |
| Struggling to pay mortgage | 3 |
| Written notification about debt | 2 |
| Getting a loan or lease | 2 |
| Money was not available when promised | 2 |
| Fraud or scam | 2 |
| Struggling to pay your loan | 1 |
| Charged fees or interest you didn't expect | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2024 | 13 | 100% |
| 2025 | 76 | 100% |
| 2026 | 39 | 100% |
Source: CFPB Consumer Complaint Database
Ofg Bancorp spreads across product buckets
Ofg Bancorp's 128 logged complaints stay concentrated: only 14 states show a filing. Only 29.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2024 through 2026-06-25.
Ofg Bancorp answers 100% of complaints inside the CFPB's tracked window and closes 99.2% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Credit reporting or other personal consumer reports" draws the most filings, most often for "Incorrect information on your report."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Ofg Bancorp.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Ofg Bancorp: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 128.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Ofg Bancorp (100% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix