Total complaints
28
Filed since 2018
2026 data Public-data reference. official source
Genesys National Recovery, Inc.
28 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
28 consumer complaints filed with the CFPB
This profile shows Genesys National Recovery, Inc.'s complaint history from CFPB public records. 28 consumers have filed complaints since 2018. The company has a 14.3% timely response rate and has provided relief in 0% of cases.
28
Total Complaints
14.3%
Timely Response
0%
Disputed
0%
Relief Provided
5
States Active
2018
Since
Timely response
14.3%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 14.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
Genesys National Recovery, Inc. complaint mix by product
- Debt collection 27 96.4% – 0% relief
- Credit reporting 1 3.6% – 0% relief
How Genesys National Recovery, Inc.'s 28 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 27 |
| Credit reporting or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| PR | 23 |
| FL | 1 |
| TX | 1 |
| MI | 1 |
| IA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Took or threatened to take negative or legal action | 10 |
| Communication tactics | 8 |
| Threatened to contact someone or share information improperly | 3 |
| Attempts to collect debt not owed | 3 |
| Written notification about debt | 2 |
| Electronic communications | 1 |
| Problem with a company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 4 | 50% |
| 2019 | 2 | 0% |
| 2020 | 2 | 0% |
| 2021 | 4 | 0% |
| 2022 | 5 | 40% |
| 2023 | 6 | 0% |
| 2025 | 4 | 0% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Genesys National Recovery, Inc.
Genesys National Recovery, Inc. has accumulated 28 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 11 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2018, and the most recent logged activity is 2026-01-26, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Genesys National Recovery, Inc. reports a 14.3% timely-response rate and has closed 92.9% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Took or threatened to take negative or legal action".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Genesys National Recovery, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Genesys National Recovery, Inc. have?
Genesys National Recovery, Inc. has received 28 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Genesys National Recovery, Inc. respond to complaints on time?
Genesys National Recovery, Inc. has a 14.3% timely response rate to CFPB complaints.
What is the most common complaint about Genesys National Recovery, Inc.?
The most common issue reported against Genesys National Recovery, Inc. is "Took or threatened to take negative or legal action" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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