Total complaints
6.6K
Filed since 2013
6.6K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
6.6K consumer complaints filed with the CFPB
This profile shows Southwest Credit Systems, L.P.'s complaint history from CFPB public records. 6,573 consumers have filed complaints since 2013. The company has a 95.9% timely response rate and has provided relief in 40.1% of cases.
Total complaints
6.6K
Filed since 2013
Timely response
95.9%
CFPB-tracked response window
Relief rate
40.1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Southwest Credit Systems, L.P.'s 6.6K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 5.3K |
| Credit reporting or other personal consumer reports | 732 |
| Credit reporting, credit repair services, or other personal consumer reports | 529 |
| Credit reporting | 28 |
| Debt or credit management | 9 |
| Credit card | 7 |
| Credit card or prepaid card | 2 |
| Vehicle loan or lease | 1 |
| Money transfer, virtual currency, or money service | 1 |
| Bank account or service | 1 |
| State | Complaints |
|---|---|
| TX | 913 |
| PA | 630 |
| FL | 598 |
| CA | 557 |
| GA | 413 |
| MD | 361 |
| NJ | 318 |
| IL | 284 |
| VA | 231 |
| NC | 212 |
| NY | 199 |
| MA | 160 |
| OH | 138 |
| MI | 118 |
| DE | 101 |
| AL | 98 |
| SC | 97 |
| TN | 97 |
| AZ | 85 |
| LA | 79 |
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 2.3K |
| Written notification about debt | 1.0K |
| Incorrect information on your report | 704 |
| Cont'd attempts collect debt not owed | 476 |
| False statements or representation | 471 |
| Took or threatened to take negative or legal action | 463 |
| Improper use of your report | 305 |
| Communication tactics | 274 |
| Disclosure verification of debt | 189 |
| Problem with a company's investigation into an existing problem | 121 |
| Problem with a credit reporting company's investigation into an existing problem | 110 |
| Electronic communications | 35 |
| Incorrect information on credit report | 26 |
| Improper contact or sharing of info | 24 |
| Threatened to contact someone or share information improperly | 20 |
| Credit monitoring or identity theft protection services | 13 |
| Taking/threatening an illegal action | 7 |
| Getting a credit card | 5 |
| Problem with a company's investigation into an existing issue | 4 |
| Confusing or misleading advertising or marketing | 3 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 30 | 96.7% |
| 2014 | 118 | 99.2% |
| 2015 | 220 | 83.6% |
| 2016 | 314 | 35.7% |
| 2017 | 469 | 95.5% |
| 2018 | 346 | 98.6% |
| 2019 | 239 | 100% |
| 2020 | 442 | 100% |
| 2021 | 576 | 100% |
| 2022 | 432 | 99.8% |
| 2023 | 563 | 99.8% |
| 2024 | 788 | 100% |
| 2025 | 1.6K | 100% |
| 2026 | 410 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Southwest Credit Systems, L.P. has accumulated 6,573 consumer complaints in the CFPB public database, with filings active across 55 U.S. states. Of those submissions, 2,021 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-04-06, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Southwest Credit Systems, L.P. reports a 95.9% timely-response rate and has closed 54.6% of cases with a written explanation to the consumer. 40.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.1% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Southwest Credit Systems, L.P.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Southwest Credit Systems, L.P. has received 6,573 consumer complaints filed with the Consumer Financial Protection Bureau.
Southwest Credit Systems, L.P. has a 95.9% timely response rate to CFPB complaints.
The most common issue reported against Southwest Credit Systems, L.P. is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.